Only one plug was working so we took turns in charging phones or using the toaster…

Clean, good bed, central location

Stayed in September 2024

Wifi is bad on upper floor. Stairs a bit steep, but that's ok. could improve more on maintenance of floors.

Room is of good size with separate bathroom. Very clean and housekeeping come everyday. Staff are very friendly and attentive. Location is great in a quiet and nice area of london.

Stayed in September 2024

Everything was fine. Nothing to complain.

Nice area, peaceful and quiet. Lovely staff and very nice clean rooms. Would recommend.

Stayed in August 2024

Very dim lights in the room, bed headboard old and flaky, bathroom sink almost blocked and i had to unblock it with a £1 chemical....which could have been done by the cleaner...

The location is very good, daily housekeeping with changes of towels and sheets

Stayed in August 2024

Could have had a few more utensils in the kitchen

Studio was very clean and generally well equipped. Great value for money

Stayed in August 2024

The pillows were very flat - I used all four provided and they were still not amounting to one decent pillow. Wifi was weak - the signal was disappearing periodically. The mini-split AC was not functioning properly - temperature control was not adequate. I know from experience - these units are finicky. Fortunately, the weather was mild, so it wasn't a big deal. My room was probably the cheapest - so the window was blocked by what seemed to be a staircase - in essence there was no window.

The hotel was exactly what I expected for the more than reasonable price for London. The room was clean and was cleaned every day by a maid. It had a bed, a shower, a teapot with selection of teas, coffees and biscuits. It was reasonably comfortable with everything a person needs for a short stay. My room was on the ground floor - didn't have to climb stairs. Location was good - 5 - 10 min walk to bus stops and several underground stations. Plenty of good places to eat in the neighborhood. The place was in a quiet part of the neighborhood.

Stayed in August 2024

The only downside I would say is that there is no breakfast available, but I didn't see that as a problem.

The room was nice and clean, very quiet area. It has met my expectations I had when I booked it. The staff at the reception was also nice and welcoming. The location was good, close to Kensington High St, and walkable distance to the Kensington Palace. Also close to the public transport.

Stayed in August 2024

Despite the fact that the staff was kind and the stay was excellent after the first night, I cannot recommend this hotel. It is managed by a typical London slumlord who allows the rooms to fall apart without fixing them. Our first room had no window blind. There were curtains that covered about 1/4 of the window, with evidence that previous guests had been trying to staple them together in order to block out the street lamp right outside the window. None of the amenities worked (we ended up with warm milk although the fridge was “on”) and our “air conditioning” was actually a heating system. We ended up sleeping in essentially daylight the first night. The bed also had springs and buttons sticking out and digging into us while we tried to sleep. We were lucky enough to be put in a new room, however instead of shutting our original room down to repair it, they just put someone else in there straight away. It was evident the amenities had been broken for quite a while, and we could see the room beside us had no blind either. I would not stay again, merely because I would risk being in one of those terrible rooms without a guarantee of being able change. I’m also confident that when something in one of the good rooms breaks, it will not be fixed. It’s obvious that the manager, who wasn’t even in the country, is of the mindset that if you don’t like it then they can just move you on and get another customer in who will have to suffer through it.

If it weren’t for our first room, I would have given this hotel a 10. Our second room was great. Everything was clean, everything worked and it was nice and quiet. Ahib at the front desk was lovely. He was helpful whenever we needed anything and was quick to change our room when we found out our first one was in complete disrepair. He actually immediately went out and bought batteries when he heard the safe in the room was broken. The cleaning staff was kind and pleasant. We also got biscuits, tea and coffee in the room, which was a nice touch. The hotel is in a nice area that’s convenient for tourists. Transport links are ok if you’re there for a visit rather than tourism. It was nice to have the overground there and Hammersmith and some good buses nearby, so we weren’t completely relying on the District Line.

Stayed in August 2024

The bathroom was horrible. The sink was leaking (on the floor), the water had no pressure, either shower or WC. Concerning the sink, we notified it as soon as we saw it. But the hotel owner didn't give a damn about it and didn't do anything. I had read reviews before booking it, and I wrote an email to the hotel to not get the damaged Twin Room. And guess what? Not a damn was given. I got that room. If you have room 17, good luck. Our neighbors were very noisy in the middle of the night. The WiFi isn't very stable. Pillows are extremely thin. Fridge doesn't keep anything cold, safe is not usable. Also, it is said that there is no elevator, and we were fine with it, but if you have any difficulty with stairs, I don't recommend it, the stairs are very rough.

The location is absolutely perfect. It's about 30 to 40 min from every touristic site in London. Subway is close, there are some restaurants and supermarkets in the area. The man at the reception was very nice and tried his best to be helpful.

Stayed in August 2024

The one I have booked is different from where I stayed, although it has a kitchen as well. No microwave and some kitchen utensils are too old and not that clean.

The location and it has air conditioning.

Stayed in August 2024

N/A

The location was amazing, very close to their high street and the underground station (about 10-15 minute walk). It was very clean, appliances were modern and the room was very spacious.

Stayed in July 2024

Staff were very helpful, location was excellent . The room was very clean and comfortable.

Stayed in August 2024

no invoice received. 3 times demanded and NO invoice issued

nice rooms

Stayed in July 2024

The one I have booked at booking.com, the pictures shown is not the same room I have. The kitchen utensils are not that clean and theybare old. And needs to add more tissue on the toilet.

The location and the air conditioning especially on these hot weather.

Stayed in August 2024

It seemed quite dim in the room at times.

Cosy, neat room with everything working well, and near to transport and some sights. The staff were very helpful when we had questions.

Stayed in May 2024

There is not lift so to get to the last floor is quite tiring.

Stayed in July 2024

The hotel room is really too small (not that it's a problem because the size is indicated in the reservation), but it's a bit difficult for two to move around freely sometimes. The price of the reservation was higher at the time of our stay due to the BST festival, which is understandable, but in other cases, perhaps the price will correspond to the type of room and services.

The hotel is relatively close to the center and public transport is within walking distance. We used Uber as public transportation was very busy during our stay. The room had everything we needed. We appreciated the kitchenette, given that there is no cooking in the hotel and there are plenty of delivery services available in London, if you don't want to eat outside. The hotel is located in a quiet neighborhood.

Stayed in July 2024

There is no lifts.

Stayed in July 2024

clean comfortable room in quiet back of building. AC worked well and the room had everything I needed for a work trip. This is my 3rd trip here in 2 months.

Stayed in July 2024

At first they were going to give my mom and I a third floor room, but they only have stairs up. My mom is 74 with one artificial knee and the other needs surgery, so she would not be able to walk three flights of stairs daily for our week stay. The lady at the desk was very sweet and friendly. She was able to accommodate our request with a ground floor room. It was a room they seldom used because the floor is very creaky, and it tended to be a very warm room, which both my mom and I were fine with as long as the accommodation was accessible. We were satisfied with our stay and with the friendliness of the female front desk staff and cleaning staff. Overall, the beds were comfy, the room clean, and it suited what we needed from a hotel. I would choose there when back in London. It is a very fair value for the price.

Stayed in July 2024

Front desk personal

Location

Stayed in July 2024

Accommodation on the third floor

Good location, nice personnel, nice apartment.

Stayed in July 2024

There was no lift which complicated getting to a room with a heavy luggage. Bed was not really well-cleaned, there were someone's hairs on a blanket.

Location is great, 3 subway stations are nearby. Room is okay, there is safe box, fridge, etc.

Stayed in July 2024

No elevator (which should have been clearly stated). Cleaning could have been better (especially under the beds). The faucet at the bathroom sink was leaking heavily.

Great location near the underground West Kensington and overground Kensington Olympia. Quiet neighborhood. All in all value for money

Stayed in July 2024