22-28 Norfolk Square, Westminster Borough, London, W2 1RS, United Kingdom
#860 of 1,019 hotels in London
Guests' ChoiceBased on 969 hotel reviews
6.7Cleanliness
7.2
Comfort
7.0
Location
8.9
Facilities
6.6
Staff
7.9
Value for money
7.2
Free WiFi
7.2
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End of dialog contentReviewed: 16 June 2024
Jamie
United StatesIt's an old and small building. It's worn out and the beds and bathroom were so so tiny.
Location to the tube. Paddington station was so close! Clean sheets, very quiet considering the location!
Stayed in June 2024
Reviewed: 6 June 2024
Dennis
South AfricaNo lift for luggage
Central location and close to the station
Stayed in June 2024
Reviewed: 2 June 2024
Daniel
PolandBathroom very small but in London all hotels have small ones.
Grate lockation, very close to Paddington station.
Stayed in June 2024
Reviewed: 29 May 2024
Colin
United KingdomLocation was very noisy from underground trains + people going to local bars.
Cheep and cheerful, comfy beds,
Stayed in May 2024
Reviewed: 28 May 2024
Ben
United KingdomA few rooms we had booked didn't have great ventilation after a few showers, but nothing unmanageable. The stairs were steep getting to the 4th floor, but again, not the end of the world.
Very close to Paddington station and great value for money. Room doesn't have all the bells and whistles, but still included tea, soap, towells, and a mini fridge. At the price point, there isn't much to complain about, you get what you pay for, and that suited us perfectly.
Stayed in May 2024
Reviewed: 26 May 2024
Dimitrios
GreeceSmall bed. Tiny wc. The room is for small men or children. Expensive price.
The place was very close to Paddington Statiion. It was clean . Good wi-fi. Very polite personnel.
Stayed in May 2024
Reviewed: 23 May 2024
Opeyemi
United KingdomNil
The room was neat and nice
Stayed in May 2024
Reviewed: 22 April 2024
Brian
United KingdomThere was not a hand towel in bathroom or bath mat and room wasn't good if you had health conditions with all the stairs found it a really struggle
Good hotel nice area clean and comfortable
Stayed in April 2024
Reviewed: 18 April 2024
Keri
AustraliaThe stairs are a struggle with heavy suitcases and the rooms are small so hard to put your cases anywhere. Some beds (mattresses) need updating as you feel the springs when lying down. They are tired and the inner spring has worn.
The location is perfect. 2 min walk to underground, 5 min walk to Kensington Gardens. The shower had great water pressure and was super hot. Fridges in rooms. Some reception staff were helpful, however the reception in the afternoons weren’t helpful at all and in fact were quite rude.
Stayed in April 2024
Reviewed: 3 April 2024
Roger
United KingdomTwin room was small; not enough hooks for coats, etc.... walking up 4 flights with luggage
location was great... directly in Bayswater, easy access to the centre of the area and Kensington Park.
Stayed in March 2024
Reviewed: 2 April 2024
Aira
FinlandThe room didn't have drinking water (a sign not to drink the tap water) and there was no sign whether that would be available in the hotel.
Friendly staff and easy check-in, as well as a lovely breakfast with fresh waffles. We slept superbly with our window towards the quiet square. Amazing location near Paddington station, super easy for the Heathrow Express
Stayed in April 2024
Reviewed: 31 March 2024
Colleen
United KingdomBecause it is a really old building, you can tell they had to build a bathroom in the room since it doesn't quite fit the room and you have to squeeze between the twin bed and the wall of the bathroom to get to the other twin bed which is against the window wall and to get to the kettle so it was a little awkward. The bathroom was clean but teeny tiny. Only one person can be in there at one time for sure as you step in, you face the sink and immediately to your right was the toilet and immediately to the left is the shower. Literally no room to move in there. It served its purpose though.
Good location, and easy to find, right by Paddington station with a lot of options for food nearby and easy access to get anywhere in London via train through Paddington station and bus too. Staff were pleasant and helpful. There is a lounge/game room with vending machines although I didn't use it. I was by myself although I had a twin bed room and it was fine for the purpose. It was clean. There was a kettle with mugs and assortment of tea, coffee, hot chocolate, milk and sugar, with a hair dryer. As it was a very old building it had a fireplace in the room (non working of course) and very high ceilings. I didn't experience any issues while I was there. There was a fan in the room which I appreciated.
Stayed in February 2024
Reviewed: 30 March 2024
Geohk
Hong KongDifficult to move up and down with big luggage as there is only a narrow stair. Soundproof of the room is poor. I could easily hear people walking up and down.
Close to metro and train station.
Stayed in February 2024
Reviewed: 29 March 2024
Inga
LatviaGood location
Stayed in March 2024
Reviewed: 24 March 2024
Evelyn
HungaryThe breakfast 'menu' was not really diverse, there were no vegetables for example, not even some tomatoes etc. The room was not the cleanest, although they came to give clean towels. The bathroom was very tiny, considering it was supposed to be a room for 6 guests.
The location is right next to Paddington station which is convenient. The waffles at breakfast were very tasty.
Stayed in February 2024
Reviewed: 19 March 2024
Bridget
United KingdomThe bathroom was very small. No lift and quite steep stairs.
Very close to Paddington train station.
Stayed in March 2024
Reviewed: 14 March 2024
Kspencers
United KingdomVery thin walls, talkative neighbours in the evening felt loud but overall not the end of the world, you can feel and hear the tube/train nearby but less so overnight so okay
Nice clean room, shower pretty good, excellent location close to underground
Stayed in March 2024
Reviewed: 6 March 2024
Richard
United KingdomNo lift - not a problem for me but stairs were very narrow and step.
Location was brilliant - very well served by buses and tube. Room was small but met all my needs
Stayed in March 2024
Reviewed: 3 March 2024
Lorraine
United KingdomAll good
Location. Reception staff friendly, room clean.
Stayed in February 2024
Reviewed: 3 March 2024
Lorraine
United KingdomHad a room on the 4th floor and no lift. The bed felt like it was going to fall apart every time I moved.
Location
Stayed in February 2024
Reviewed: 22 February 2024
Mona
FranceThere are no lift, my room was on the 4th floor, hard to carry my luggage up with the narrow staircase.
Great location, 2mn from Paddington station.
Stayed in February 2024
Reviewed: 21 February 2024
Zane
Sloveniabreakfast and BEDS
very poor breakfast
Stayed in February 2024
Reviewed: 20 February 2024
Ceri
United KingdomIt was a basic small room but clean and comfortable absolutely did the job for a one night stay
Stayed in February 2024
Reviewed: 17 February 2024
Tamsin
United KingdomNo lift, creaking and tube noise
Location and architecture
Stayed in February 2024
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