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The hotel is very nicely decorated and spotlessly clean. The room was a decent size and the bed was really comfortable. The staff were friendly and helpful. There are some nice touches, for example water stations by lifts and tea/coffee and water available in Reception. I wouldn’t hesitate to stay again.

Stayed in June 2024

We took a bigger room then the standard one, which was OK, but not very spacious, also the bed and shower were not spacious. Not enough storage cabinet. The matterss and pollows were OK but I expected it will be more comfortable. we didnt find great places to hang out in the neigberhood.

The hotel is very nicely designed, it has great atmoshpere, very friendly staff, neat rooms. We liked its proximity to the Hyde park and to the Paddington station. Free water and soda for the guests which was a big plus!

Stayed in June 2024

Bed too small. Food selection was poor & service not organised. Set breakfast up as self service with plenty of selection.

Staff and location.

Stayed in May 2024

Nothing!

Beautiful aesthetic, seemed like an oasis in the heat and dust of London. Staff were friendly and room was lovely, with everything we could need.

Stayed in June 2024

Lovely clean room. Excellent location very close to public transport. Staff very helpful.

Stayed in June 2024

The room is smaller than anticipated.

The location is great and the staff is really friendly. Plus unlimited use of drink water.

Stayed in June 2024

Firm pillows. Poor drainage in the shower and the temperature of the shower was difficult to control (only becoming warm at best)

Well designed. Sustainable. Water (in a re-usable container) was provided in the room. Friendly staff. Comfortable bed.

Stayed in June 2024

Room did not open to outside

Clean, ergonomic, friendly, great location

Stayed in April 2024

No fridge available in the room

The staff were very friendly. The room was clean. Full size toiletries

Stayed in June 2024

Price was high without breakfast… if included it could maybe justify the cost slightly

Location Cleanliness Staff were friendly

Stayed in June 2024

Room was small, and a bit cold. No view from the window.

Clean, near Paddington Station. Additional complimentaries (fruits, coffee, tea, toiletries). Water (still and sparkling) available. Lovely vegan/gluten free cafe in the same building.

Stayed in June 2024

The only thing we noticed is that room was a little smaller than what we are used to, but then again this is a personal preference and easily changeable if it was a major issue:)

The property was exquisitely clean, and in such a perfect location in Paddington! We were in walking distance of pretty much everything, including Hyde park and Oxford street!

Stayed in June 2024

Kind People, great location

Stayed in June 2024

rooms are teeeny tiny. first room tv was broken, heat was not working.

love the eco-friendliness and location

Stayed in March 2024

Clean and comfortable, excellent location as close to the Paddington station, it's well connected station, inter operable across different lines

Stayed in June 2024

Water temperature of shower was difficult to regulate.

This is a comfortable, clean, modern hotel. Price was reasonable, for London. Staff were friendly and helpful.

Stayed in May 2024

when I added the Friday night stay after being there a whole week the price was almost as much as the whole week.

Lovely hotel close to Paddington station and travel routes into city and airports. Spacious double room. Shower had good pressure and shower amenities were lovely.

Stayed in April 2024

Very small room poorly thought out ergonomically.

Clean

Stayed in May 2024

Have stayed here before, really like the design and the vibe in this hotel. Super convenient for Paddington and such a relaxing stay. I love the library room and other little thoughtful touches. I find the rooms cosy and comfy. Bathrooms are bijou, but that is London! Free tap and sparkling water in the hallways, always nice.

Stayed in March 2024

We needed a few more electric sockets and a mirror where you would dry your hair would also be good.

The room was very clean and the beds comfortable. We liked the pine scented toiletries. Great shower! I wish we had had more time to try out the facilities on offer. The location also suited us as it was just a short walk from Paddington station.

Stayed in May 2024

Nothing really

Beautifully designed, well run 4* hotel within easy reach of Paddington and Marble Arch. The staff were great and trusted me to borrow an umbrella for the whole day!

Stayed in May 2024

The bed was way too high to even get into ! I'm 5" but elderly. Much good-natured attempts to solve this issue. In the end, a thick secondary pad was removed from the bed, which lowered it by almost 2 inches. Together with a cushion on the floor I was able to crawl aboard ! The problem is, that the rooms are fairly small and the mattresses are on top of wooden platforms with side spaces to put luggage. Good idea for storage but makes for a very high bed. The safe was in a cabinet at floor level which made it impossible to use. The handicap bathroom (I hadn't booked this} was really well designed but there was no shelf for personal items, nor any hooks to hang bathrobes etc. Much as I really loved this hotel, the bed height issue remains a problem, so sadly I would not be able to book here again, but taller, or more agile travelers should definitely consider this hotel.

Delightful staff, especially at the front desk, with whom I chatted during my 5 night stay. A bright (de luxe double) room on the ground {American 1st} floor with 2 large windows.The tranquility of the hotel. Sofas and relaxation spots. Fresh fruit for the taking. Lovely peaceful library. Such a calm place. Clean and simple "Scandi" design. Outside area with tables, chairs and umbrellas. The restaurant (just breakfast and a simple lunch) design and staff. The location on a wide, tree lined avenue with close proximity to Paddington Station. Great Malaysian restaurant just a block away, Satay House. A pristine laundromat 5 minutes walk away.

Stayed in May 2024

No coffee in room No local maps in office ..

Teabags in room but no coffee bags ?? No milk. We asked but were told go to office they have brewed coffee ! As if you want to get in lift at 7 am.. go 3 floors down ..get a cup of stewed coffee in your pjs .. and go back in lift ! No area maps in office for visitors .. no one seemed to know where attractions were ..

Stayed in May 2024

The room was significantly smaller then it appeared in the photos. And no bar fridge in the room

The shared spaces and the decor. Great staff who were friendly and helpful. Loved the water stations on each floor.

Stayed in May 2024