5-7 Princes Square, Kensington and Chelsea, London, W2 4NP, United Kingdom
#582 of 1,017 hotels in London
Guests' ChoiceBased on 4723 hotel reviews
7.7Cleanliness
8.1
Comfort
8.1
Location
9.0
Facilities
7.7
Staff
8.8
Value for money
7.7
Free WiFi
8.2
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End of dialog contentReviewed: 24 June 2024
Daniel
AustriaThe breakfast room is really really small and warm (hot), and the choice of food is very limited. For this hotel category I would have at least wished that salmon or special cheese/sausage options were also offered.
Notting Hill area is beautiful.
Stayed in June 2024
Reviewed: 24 June 2024
Cynthia
CanadaHow small the rooms are
Air conditioned, staff friendly
Stayed in June 2024
Reviewed: 23 June 2024
Amanda
United KingdomNo parking, quite small rooms.
Great location. Near to the tube station.
Stayed in June 2024
Reviewed: 21 June 2024
Keith
New ZealandWas quite expensive
Only had one breakfast - sorry only average
Stayed in June 2024
Reviewed: 21 June 2024
Thomas
United KingdomShower was a bit too small.
Everyone was as described. Very friendly staff. Free upgrade to a double bedroom.
Stayed in June 2024
Reviewed: 20 June 2024
William
BrazilI really didn’t like the shower, it had no pressure, took me longer to take a shower, and the water took to much time to get warm!
All clean, great neighborhood, silence!
Stayed in June 2024
Reviewed: 20 June 2024
Suzanne
United StatesBedroom was very small and like room for clothes
The location was excellent and the staff very warm and welcoming..
Stayed in June 2024
Reviewed: 20 June 2024
Carol
AustraliaSingle rooms are very small. A large person would have difficulty fitting in the shower!
The hotel was clean and in a great location close to the underground( Bayswater station) . Kensington palace was minutes away along with a variety of shops
Stayed in June 2024
Reviewed: 19 June 2024
Magdalena
United KingdomThe air coming out of the air conditioning unit smelled badly like damp and mold and the windows are in a desperate need of repair as you couldn’t open it enough to get a decent amount of air in.
The hotel was extremely clean which is very rare for London. The breakfast was brilliant and much better than in a lot of 4 star hotels, the hot food was actually kept hot and excellent choice. The staff was very friendly and my whole stay was absolutely amazing.
Stayed in June 2024
Reviewed: 18 June 2024
Rachel
United KingdomNothing
Location was great, staff were very welcoming and kind.
Stayed in June 2024
Reviewed: 18 June 2024
Linda
AustraliaThe bed was very uncomfortable, felt like foam. One side against patio door so no bedside cabinet.
We loved how close we were to parks, shops, pubs and cafe. Our room was cleaned each day and had a lovely view. We liked being able to make cups of tea in our room. Reception staff were friendly and helpful.
Stayed in May 2024
Reviewed: 18 June 2024
Mansel
United KingdomWe had asked for a quiet room at the back of the building, but we might have been better off at the front because there is a very noisy fan vent just behind the hotel which kept going all night and day.
This hotel is in a very convenient location and seemed to be well run with very helpful and courteous staff. I left a phone charger behind which they kept safely for me until I could collect it a week later.
Stayed in May 2024
Reviewed: 17 June 2024
Julie
United KingdomVery welcoming staff. Quiet location within walking distance to Nottinghill tube station and plenty of restaurants.
Stayed in June 2024
Reviewed: 14 June 2024
Ana
BelgiumSince my room was at the basement level and there were some renovations happening outside, I didn’t feel comfortable opening the curtains.
The location was excellent and the staff was all extremely kind and helpful.
Stayed in May 2024
Reviewed: 14 June 2024
Colomba
ChileHonestly I had higher expectations, even though I know London is an expensive city. First, the room was VERY narrow. Also, I thought the breakfast would be better, with more variety, considering it cost 12pounds. It was an “all you can eat” but for that price I would’ve expect more alternatives. Additionally, the breakfast room was narrow as well. In booking it says that the hotel has laundry service, but it doesn’t.
The hotel is located in Notting Hill which is a lovely neighborhood. The staff was very friendly and the hotel is very nice.
Stayed in June 2024
Reviewed: 13 June 2024
Nasrin
OmanMy room was cleaned every day but not to the expected level.
The staff were very friendly and cooperative. The location was excellent.
Stayed in June 2024
Reviewed: 13 June 2024
Kate
AustraliaI didn’t like sleeping with a mobile phone tower in view and so close. I doubt that anything can be done about this.
Excellent location, reasonably quiet. Lovely to walk around and near Portobello road market. Staff were very welcoming and helpful.
Stayed in June 2024
Reviewed: 12 June 2024
Genauck
Germanybreakfast was a bit basic
Stayed in May 2024
Reviewed: 12 June 2024
Sharyn
AustraliaExcellent location an easy 5-8 min walk to two main underground stations and to Hyde Park and Kensington Park.
Stayed in June 2024
Reviewed: 12 June 2024
George
United KingdomThe aircon in my room would not work. However, I was given another room. The décor in some rooms could do with a refresh.
The staff were very friendly and responsive. Location was a very short walk from, amenities, tube stations and Hyde Park. There were free newspapers in the foyer which I always enjoy.
Stayed in May 2024
Reviewed: 12 June 2024
June
United KingdomIt was more expensive then my last visit
Location and room feels luxurious
Stayed in June 2024
Reviewed: 11 June 2024
Sayeed
PakistanNA
Stayed in June 2024
Reviewed: 11 June 2024
Julie
United KingdomRoom was on the small side but find as only me in it. Water in bathroom not very hot for shower.
Good location. Great staff -very helpful. I was upgraded from a single to a double room.
Stayed in June 2024
Reviewed: 10 June 2024
Nicolette
United Kingdomnothing it was perfect
Lovely clean room, near central London, friendly staff. felt very welcomed and safe
Stayed in June 2024
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