Rambling corridors and lift locations.

Good location opposite the beach and near facilities.

Stayed in August 2024

Car parking - surprised we had to pay extra? And why couldn't we get a ticket for our whole stay instead of having to refresh every 24 hours? Also no ventilation in the bathroom?

Friendly staff lovely room location

Stayed in August 2024

Room service and bar opening times were the main concerns. It’s nice to get a drink after a game of golf or after a meal.

The breakfast was good, with plenty of choice.room a good size and comfortable, close to ferry on seafront. Disappointed that rooms were not serviced or replenished during our 3 night stay. Had to requested toilet rolls, extra tea milk etc all of which you’d expect from a 4 star hotel. Disappointed that bar closed early - 1 hour before advertised time which was not ideal for a group of 6 male golfers at the end of the day.

Stayed in August 2024

Spa facilities need to be updated on the website as there are no spa facilities or gym now, its just a leisure pool which is OK but has no beds around it so you can't really sit a relax.

We stayed in an Atrium view suite, separate living room, large double bedroom and large bathroom with bath tub and separate shower. Both living room and bedroom had a balcony out to the internal water garden atrium, so relaxing. Couldn't have asked for more.

Stayed in August 2024

Feel the hotel bar let them down - not quite in keeping with the style of the hotel. No beer at all as they had run out!!!

Location of hotel is wonderful - across the road from the prom and beautiful sunken gardens and close to pedestrian shopping street. Breakfast was very good with excellent choices and quality food.

Stayed in August 2024

Our keys stopped working 2 days on the trot, but the staff sorted it straightaway. There was litter someone's takeaway in the corridor to the green lift that was there the whole weekend.

The location and the atrium bedroom. Comfy bed, the facilities in the room, and it's got to be the best hairdryer in a hotel that I've stayed at.

Stayed in August 2024

I felt the hotel overall was outdated, simple things like a more modern TV could help improve this at a relatively low price

The breakfast was excellent, one of the nicest buffet breakfasts I have seen in a while. Great choice of fresh fruits, berry’s, chilled meats and cheese. With good quality produce used on the cooked English breakfast

Stayed in July 2024

Balcony with view on the Atrium.Big rooms

Stayed in August 2024

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Stayed in August 2024

Good location and hotel staff very helpful

Stayed in August 2024

Arboretum looked tired . Plants needed cleaning and cobwebs abound — but only if you look from top floor (4).

Bath, comfortable, airy

Stayed in August 2024

Some windows in room could not be opened which are needed on a warm day.

Great location with views over Douglas Bay. Easy access to shops, public transportation and theatre.

Stayed in July 2024

Noise from outside ( sounded like a generator or heating system ) when windows were open

Friendly staff very helpful, lovely breakfast. Great location

Stayed in August 2024

Pool area however is tired and in need of an update - there’s the most unpleasant smell in the changing rooms, I suspect it to be the drain system. No air conditioning in a hot atrium room, so we left our balcony doors open to allow air to circulate. Unfortunately this meant we were rudely awoken at 7.45am when staff started setting up for a function. Bathroom - clean but in need of an update, black grout in the shower, shower curtain didn’t fit properly, and the water fell beyond the tray, soaking the floor (thankfully we still had our pool towels to soak this up) Dirty seat pad on the dressing table chair.

Pool is lovely. Staff are always polite and want to be of help. Breakfast room is bright and airy. Nice white fluffy towels. Comfy bed.

Stayed in August 2024

Room overlooking the atrium was really lovely.

Stayed in August 2024

We were told room would be serviced every third day, but it was only serviced once. This caused issues with the hospitality tray and toilet rolls

Room - comfortable & spacious Breakfast - very good, but didn’t really cater for a diabetic diet. Manx kippers we’re delicious Location- exactly as we hoped for, full sea view, within easy reach of all the amenities

Stayed in August 2024

Nothing

Convenient

Stayed in July 2024

Nothing.

In a good position, very clean and tidy, lovely room overlooking the atrium and the staff were very friendly and helpful.

Stayed in July 2024

Apart, from some rooms being dated. This is because it is an old hotel. It is still a great hotel.

I have stayed in the Sefton before. I like the location. Staff are always friendly and helpful. The breakfast is great. Some rooms are a bit dated. But they are clean and tidy. It's a great place to stay. Transport from Douglas is easily accessed. So you can easily explore the rest of the Island. I know that it is a hotel. That I would certainly go back too.

Stayed in July 2024

Everything was fine at the Sefton. Friendliness of the staff, facilities, food and location. I just felt that in some areas it was such a shame that a beautiful Hotel was looking a little tired and in need of some cosmetic attention.

Stayed in July 2024

Our room was sea facing, but we couldn't get cool as there was no air-conditioning And the windows wouldn't open.

The breakfast room was nice and clean good choices and the staff were attentive

Stayed in July 2024

A little dated

Room was comfortable, very quiet at night time meaning a good nights sleep

Stayed in July 2024

The room was spotless but very dated. Also a window was wedged open with a piece of wood that was screwed in so we couldn't close the window. The bed could do with replacing.

Breakfast choices were very good and my sister in law is gluten free there were plenty of option for her too. Location was excellent right in the middle of the promenade close to ameneties.

Stayed in July 2024

Dining room was very hot! Bar was a work in progress.

Breakfast was fine.

Stayed in July 2024

Last minute booking as we were attending a concert next door, we were allocated a great double room overlooking the atrium. The bed was huge. Didn't spend much time in the room but it was clean and tidy.

Stayed in July 2024