Didn't find anything really.

The location is good - bus from airport will take you to bus stop 3 on the promenade directly outside the hotel. Breakfast was varied although no specific vegetarian options (no veggie sausages for example). The rooms (well mine anyway) overlooked an atrium with 'garden'. The attached bar does basic food and the staff are friendly and welcoming. There is also and onsite 'asian' restaurant although I did not use. Castle Street is very close and has many shops and eating places - most eating places close for orders around 8pm. And the bed was super large.

Stayed in May 2024

the bar team were not as engaging and the housekeeping team did not interact at all.

Reception team and restaurant team were great, great location and loved the atrium

Stayed in May 2024

Friendly staff, good choice of breakfast food very clean.

Stayed in May 2024

Decor inside was in need of an overhaul, all areas need a fresh coat of paint

Breakfast great,

Stayed in May 2024

The only comment is, by its nature then atrium is quite echoey, exaggerating all conversations and noises. Also be aware of running water sounds cause you problems!

Lovely traditional hotel, we had an excellent junior suite overlooking internal atrium, super breakfast. On site restaurants are independent but good, the Sir Norman has limited menu but good food. Close enough to other good eateries though. Underground car parking arrangements are first come first served really so a little problematic and website needs updating for what really is available. Staff were very helpful and friendly. Thoroughly enjoyed our stay. Didn’t try the pool and gym, maybe next time! Lots of lifts so very accessible.

Stayed in May 2024

My husband had fix cutrains more the once. They kept falling off the rail when trying to close them. All around the hotel i noticed curtains were in a poor state. This reflects poor care and attention to finer details

The visit was ok

Stayed in May 2024

The room we were given is situated overlooking the enclosed atrium, which meant that there was no real airflow through the room so it smelled stale and grew uncomfortably hot during the night (we were given a fan though, which helped). The mattress was a touch too firm for our liking, so we didn't have the best sleep, and the bathroom smelled peculiar (not helped by the lack of airflow). Due to the way the hotel is built, this is unfortunately one of those aspects that can't be helped. We didn't spend too long in the room anyway so we weren't majorly inconvenienced by these factors.

The location is brilliant, it's roughly midway between Lord Street with its main bus terminal, and the Electric Railway. The views out to the sea are lovely from the breakfast room, and the staff are very helpful and welcoming. The breakfast is amazing, really good quality food and fresh. The on-site bar is gorgeous, and the attached restaurant is worth a visit for its amazing Japanese/Thai food. The building itself is beautiful, and though they did have scaffolding up it didn't impact our stay at all.

Stayed in May 2024

The location was excellent, and the staff were the most helpful we have ever experienced. The food was amazing. Will definitely return.

Stayed in May 2024

Room was fine (370) space wise but layout and light level in sitting area was dark and not very ergonomic (tea making area tucked in a corner.} Atrium area tired (plaster missing) on inside and some of the internal planting dead around our balcony area.

Check in and breakfast were fine

Stayed in May 2024

The atrium itself requires attention to the plant and foliage as a lot od dead material is left hanging about

Room was nicely placed in the atrium zone. Breakfast was good and plentiful, nice selection on offer. The hotel itself was selected due to its location and convenience to other amenities

Stayed in April 2024

the underground car park was limited with guests struggling to find a spot. often away from the hotel.

breakfast was excellent with a good choice. The room was large and clean with a good view of the sea and beach.

Stayed in May 2024

The room was a little too warm for my liking. It’s quite expensive for a two night stay.

Convenient, lovely staff, clean and comfortable

Stayed in May 2024

Problems with the card key system for the door caused delays getting into the room

Great location Beautiful breakfast Nice little pool

Stayed in May 2024

Location staff everything nothing

Stayed in May 2024

The curtains in the room didn’t fit the windows or close properly so let a lot of light in. The body/ hair wash dispenser in the shower was empty. Limited number of parking spaces in hotel car park, so no guarantee you get a space even when you have paid in advance.

The breakfast was great and there was a good variety of items to choose from. The hotel location was excellent for walking into town and the beach. All the staff were great and very helpful. The room was lovely and had great sea views.

Stayed in May 2024

Car parking was limited in hotel's own car park.

Breakfast was very good and dining options were varied and good value.

Stayed in May 2024

The builders still being on site so spoilt views from the Harris suite at breakfast time. No TV on our first night and telephones flashing till someone came to fix it @22.45 TV not fixed till next day. Disappointing as we were in a luxury suite. No offer of any compensation or a goodwill offering.

The breakfast is first class and the hotels location is fantastic. Parking is not guaranteed so operates on first come first serve. All staff are very nice and helpful especially Wan in the Harris dining room and Melody in the Bonzai restaurant 😀

Stayed in May 2024

Sadly renovations meant that the sea view rooms were out of action and in restaurant was obscured with green netting but we knew work was being done on he front. Parking was a bit difficult as my car is quite big. Pool is a bit small. Looked at the restaurant Bonzai Pan Asian but nothing jumped out at us

We booked a atrium room as sea view rooms were being renovated as well as the front it was lovely really great way of making backs of hotels pleasant. Great choices for breakfast lovely Manx kipper as well porridge made to order staff great. Location was great in walking distance of town hall or city hall now. norman wisdom

Stayed in March 2024

Only the shower water pressure and tap pressure

Breakfast was Brilliant water pressure in shower wasn’t great maybe because I was on the fourth floor room 405 furniture looked tied . But enjoyed my stay fridge is a great touch

Stayed in May 2024

Great location, roughly in the middle of the promenade, short walk from shopping centre, bars and restaurants.

Stayed in May 2024

some parts of the hotel fabric were a little tired, but work is ongoing to improve this.

staff were great, friendly, helpful. breakfast was excellent, a hotel of character. would book again.

Stayed in May 2024

Great location Car park Pool and gym Excellent breakfast Very efficient staff

Stayed in May 2024

Dated interior but extremely clean

Excellent staff and facilities

Stayed in May 2024

Room was quite big with a balcony on the internal court, which was really nice. As if you were seated outside.

Stayed in May 2024