Some of the hotel looks quite tired and in need of renovation, including the bathroom in the room.

The staff were really friendly and helpful, and the interior balcony from the room into the atrium is a really great feature. Location right on the promenade/seafront which was lovely to be so close to for an early morning walk.

Stayed in June 2024

Did not like the fairground, fortunately it departed after one day! Very close and such loud music.

Room was great with wonderful view.

Stayed in June 2024

Nothing it was great

The rooms were spacious, clean and comfortable with a balcony over the atrium which was very pleasant. I had continental breakfast which was excellent and ideal for cycling (porridge, fruit etc) We cycled from the ferry along the promenade to the Sefton and set off from and returned to the Sefton as our base for the Coast to Coast bike fundraiser for the Leeds Children's Heart Surgery Fund charity. The pool was warm and inviting and the Gym well stocked.

Stayed in June 2024

Heating sporadic and unable to be controlled inside the room.

Old world charm on the Promenade.

Stayed in June 2024

Rooms were only serviced if requested also due to staff shortages

Effort to get our rooms ready early on arrival although they were short staffed in housekeeping

Stayed in June 2024

Window over the atrium door was broken so noise wasn't ideal. Water features switched off at night so left listening to a generator, no idea who thinks that's intelligent. No spare pillows provided. Room food menu akin to a cafe, not a 4 star hotel.

Spacious room with a sofa, 3 tables, 4 chairs, bath and separate shower. Hot chocolate and chilled bottled water provided and a multitude of towels. Atrium was a good replacement for the inevitable rainy day.

Stayed in June 2024

Staff very friendly

Location is perfect

Stayed in June 2024

Some areas could do with a bit of TLC. And be aware that everything within the atrium area echos!!

Good location and the atrium is lovely. Huge rooms and a good rate for single occupants

Stayed in June 2024

Nothing

Everything price location comfortable

Stayed in May 2024

It was a little tired in places, but overall I loved it.

The location is superb. The staff were fantastic. The sea view was excellent.

Stayed in June 2024

Everything ok 👍

Breakfast excellent 👍

Stayed in June 2024

Room was a bit warm at night.

Staff were great, room spacious and clean. Loved the bath after camping for 12 nights!

Stayed in June 2024

Although the rooms were clean and comfortable they could do with updating.

The hotel was clean and comfortable. Staff were friendly and breakfast was very good.

Stayed in June 2024

Room was really warm

The luxury of the suite

Stayed in May 2024

There was nothing we didnt like!

Check in was quick..reception staff were really helpful..room was bigger than expected..lovely view over the sea..although scafolding was up when we stayed this didnt interfere with our stay at all. Beds were so comfy..shower was nice..all round good experience, would defo stay there again! Forgot to add..tea/coffee making facility in room..iron and ironing board if needed and a little fridge!

Stayed in May 2024

Great hotel great staff only thing to let it down a little is that the rooms are tired looking could do with updating them apart from everything is good

Stayed in May 2024

Not saying I didn’t like but showing signs of wear ???

Excellent staff very friendly well situated property 10 out of 10 breakfast

Stayed in May 2024

A warm and friendly welcome and despite the TT my room was a quiet haven overlooking the inner courtyard. The location was perfect for a stroll along the bay and the food was well prepared and tasty!

Stayed in May 2024

Inside room too hot, no sockets nr bed 😩 Pay and display for parking sucks ! Shower no water, but tbh only seemed to be busy times ie b4 breakfast, otherwise not a problem.

Breakfast and staff great, location great. Girls on reception very good, helpful and had sense of humour 😀

Stayed in May 2024

Great location. Lovely staff. Really enjoyed the breakfast.

Stayed in May 2024

Bathroom sink had a crack, taps water not a good flow but nevertheless happy with the room overall, very clean - bottled water & biscuits a nice touch.

Location ideal from the ferry, shops and cafes. Lovely restaurants nearby to choose from.

Stayed in May 2024

Obviously expensive for qualifying week. No breakfast for what we paid

Location. Room was fantastic.

Stayed in May 2024

The furnishings are getting tired and housekeeping wasn’t as frequent as our last stay. The room wasn’t serviced for three days after we checked in (fair enough) but then wouldn’t have been serviced for a further three days unless we asked for it. At £200 a night, I don’t really expect to be making my own bed or supplying my own tea and biscuits. I appreciate its TT fortnight and the hotel was full but every other day doesn’t seem unreasonable

We like the location with a sea view and proximity to town and the ferries. The staff were very friendly and helpful. Breakfast was pretty faultless with a good choice of food.

Stayed in May 2024

The only downside is that it could do with modernising in places .

Perfect location , staff very professional polite and helpful. Service very good , restaurants & food lovely . The look of the Hotel outside is amazing

Stayed in May 2024