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Reviews of Secret Garden

92 Beeches Way Kilnwood Vale, Faygate, RH12 0AD, United Kingdom

Review score

Based on 36 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    8.8

  • Location

    8.7

  • Facilities

    9.0

  • Staff

    9.4

  • Value for money

    8.9

  • Free WiFi

    6.2

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Showing 1 – 25

  • Reviewed: 15 June 2023

    9.0
    Clean, cozy & quiet
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    nothing

    nice quiet clean room, the host was polite, helpful and unobtrusive. great for my needs when just need a place to rest. I would book again.

    Stayed in June 2023

  • Reviewed: 1 June 2023

    7.0
    My main criteria were met, and host was personable
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bed/mattress clearly not firm and a bit old

    Clean

    Stayed in May 2023

  • Reviewed: 21 May 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Cleanliness and possibility to make a very late check-in. i checked in at 03:00am without any problems

    Stayed in May 2023

  • Reviewed: 19 May 2023

    7.0
    Good
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The en-suite wasn’t clean and there were pet hairs on the pillows.

    The area was nice and quiet and the bed was comfortable.

    Stayed in May 2023

  • Reviewed: 14 May 2023

    10
    Cute quick stay location
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Extremely accommodating! The host happened to be outside when I got there and showed me the way. Bed was comfortable, area was clean and it was very comfy.

    Stayed in May 2023

  • Reviewed: 26 January 2023

    10
    Lovely stay, host extremely helpful.
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bed slightly soft.

    Great location

    Stayed in January 2023

  • Reviewed: 5 January 2023

    10
    Perfect
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night

    X

    I would actually just like to say a massive thank you to the host. I'm a scatterbrained theatre technician that can wire up anything but apparently forgets his shoes. Treated with courtesy and grace despite the chaos I brought with me. I can not rate this more highly!

    Stayed in December 2022

  • Reviewed: 29 December 2022

    9.0
    Just what I needed
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Took me a while to find location.

    Friendly and helpful host. Comfortable bed.

    Stayed in December 2022

  • Reviewed: 30 July 2022

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Towel was ruff

    Clean and tidy

    Stayed in July 2022

  • Reviewed: 28 July 2022

    10
    Exceptional Value For Money
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing to complain about.

    Very light, bright and clean with nice furnishings. Quiet and peaceful. Nice little ensuite. Bedroom was a large size

    Stayed in July 2022

  • Reviewed: 26 July 2022

    10
    Lovely Guest House
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    .

    .

    Stayed in June 2022

  • Reviewed: 22 July 2022

    10
    Just what I wanted.
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night

    Nothing.

    It had everything I needed. Friendly welcome, space,quiet, convenient location.

    Stayed in July 2022

  • Reviewed: 20 July 2022

    10
    comfortable, hostess was very welcoming
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    nice and clean. good facilities

    Stayed in July 2022

  • Reviewed: 18 July 2022

    10
    Everything we Wanted
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    We greeted by a young man who was very polite and helpful carry the bags in everything

    We could play young man who was very polite and helpful carry the bags in everything

    Stayed in July 2022

  • Reviewed: 13 July 2022

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    This was a clean, tidy and cosy room with ensuite bathroom. The facilities in this room are excellent. I would definitely recommend to any one

    Stayed in July 2022

  • Reviewed: 25 June 2022

    10
    Very lovely place and excellent service 👍
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    I like the place it’s very comfortable and clean and Julie was very helpful in organising my stay and taxi arrangements excellent host thank you 😊

    I didn’t stay for breakfast as I need to be at the airport very early

    Stayed in June 2022

  • Reviewed: 24 June 2022

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing around the location. Have to get a taxi to everywhere.

    Great clean, comfotable room. Host helpful and pleasant.

    Stayed in June 2022

  • Reviewed: 15 January 2022

    10
    Very neat
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Comfortable and convenient

    No breakfast provided

    Stayed in December 2021

  • Reviewed: 2 January 2022

    10
    Brilliant overnight stay
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was brilliant

    Perfect room for a perfect overnight stay

    Stayed in December 2021

  • Reviewed: 23 December 2022

    6.0
    Good place to stay, just not for me.
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    No heating put on at all so I was freezing the whole night and didn't sleep at all. Appreciate the cost of living crisis but it was actually quite painful! The bathroom was not as clean as I would have hoped and had a lot of other people's hair in the shower (which I didn't use as a result) and odd marks on the loo seat, but I may be being picky. As I said, It's someone's home, not a hotel. I would have mentioned the above issues at the time but the host was in bed (I assume) by the time I returned at 8.15pm and wasn't up when I left at 9am the next morning. There is a notice on the front door about locking up for safety reasons, but I was extremely concerned to discover no lock on the actual bedroom door as a single female traveller and understanding there was a lodger in the house too. Having said the above, for £50 odd a night near to the airport it's all a bit subjective. For me I won't be back, but for someone else I am sure it would be a great stay if they have higher tolerance to cold and locks on doors

    The host was very friendly, and the room was utterly lovely. Very clean in the room, comfy bed (if you like a soft mattress!). Please be aware this is a spare room on a new build estate, in someone's home.

    Stayed in December 2022

  • Reviewed: 25 July 2022

    3.0
    Poor
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    The glass was dirty- had lip stains, the bin was dirty, the towels were damp and one had a stain, the bed had hairs in it, the face wash left for us to use had hair on it and the bathroom was just generally not very clean

    The location, the house

    Stayed in July 2022

  • Reviewed: 5 July 2022

    3.0
    Or of nowhere n shop nothing close by.
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night

    If you have a car, it will be alright. If not tuff luck!

    No breakfast. No possibility to have a meal nearby so no diner. No breakfast either.

    Stayed in July 2022

  • Reviewed: 5 July 2022

    1.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nobody at property could not check in.so could not stay. Have contacted the property and owner said they will contact Booking.com to arrange compensation.

    Stayed in July 2022

  • Reviewed: 21 May 2023

    10
    very enjoyable
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    very neat and had everything need for an over night stay

    Stayed in May 2023

  • Reviewed: 7 August 2022

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Didn't like the fact we weren't even given the chance to be listened too or replied to properly by email or on the phone on the day of our arrival , and then when we did get a call back and the proprietor not handling the problem/situation in a professional manner to rectify it and shouting at me down the phone telling me and my partner to basically get "stuffed" after the fact that we eventually got the key code and said we are coming back and then been told me and my partner that we were not welcome there if we did come back and park up.....most rude!!....and no respect given to the customer what so ever!......we then had trouble finding other accommodation within our budget and this experience made us both exstremely upset and distraught...

    Stayed in August 2022

Showing 1 – 25

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