20 Upper Ground, Southwark, London, SE1 9PD, United Kingdom
#105 of 1,015 hotels in London
Guests' ChoiceBased on 7888 hotel reviews
8.8Cleanliness
9.3
Comfort
9.4
Location
9.5
Facilities
9.0
Staff
9.2
Value for money
8.1
Free WiFi
8.8
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End of dialog contentReviewed: 26 May 2024
David
United KingdomGreat location and room as upgraded to a suite . Staff excellent
Stayed in May 2024
Reviewed: 26 May 2024
Karen
JerseyNothing!
The location, the wonderful room and patio & the style of the hotel
Stayed in May 2024
Reviewed: 25 May 2024
Kara
United StatesThe penthouse bar was closed which was disappointing
The view was amazing and the river walk.
Stayed in May 2024
Reviewed: 23 May 2024
Jenny
GuernseyNothing!
Location, quirkiness
Stayed in March 2024
Reviewed: 23 May 2024
Philip
AustraliaSpacious hotel with a unique theme. Nice restaurant, bars and amazing cocktail bar. Staff super friendly, even arranged a birthday surprise for a family member. Babs the hotel 'lobby ambassador' is a gem and ensures your experience is the best it can be. Put this hotel on your bucket list.
Stayed in May 2024
Reviewed: 22 May 2024
Angela
United KingdomLocation absolutely perfect .. the rooftop bar was a great experience with super friendly and helpful staff .
Stayed in April 2024
Reviewed: 21 May 2024
Jade
United KingdomSlightly dark in the bed room (from a girl that likes good lighting for doing makeup!)
Lovely hotel, fantastic welcoming staff, clean hotel
Stayed in May 2024
Reviewed: 20 May 2024
Eleanor
United KingdomWhen we checked out we were asked if we wanted to add a tip to what we were due for the hotel staff. We had paid service charge when we were in bar etc and thought this a bit odd.
Loved the location it was so easy to get to all the places we had planned to visit. The rooms were bigger than any other hotel we stayed at in London. The staff were very friendly and helpful.
Stayed in May 2024
Reviewed: 20 May 2024
Elmarie
South AfricaNothing
Miles was the person who checked us in and out and he was incredibly attentive, informative, friendly and professional. He made our stay great and memorable, as it's the feeling you get from the staff that makes or breaks an establishment
Stayed in May 2024
Reviewed: 19 May 2024
Jane
United KingdomThe lifts ; having to quickly tap the card on entry or ending up on multiple floors
Location was great for the London Marathon
Stayed in April 2024
Reviewed: 19 May 2024
Sean
United KingdomCharging for porridge and espresso coffee at breakfast is not acceptable in a hotel like this. I stayed here the weekend of the London marathon and there were many like me that wanted a bowl of porridge the morning of the marathon - felt like profiteering to me
Great location
Stayed in April 2024
Reviewed: 18 May 2024
Valerie
AustraliaNothing
The location was great, and the breakfast was lovely
Stayed in May 2024
Reviewed: 18 May 2024
Helen
United KingdomPerfect location, beautiful hotel.
Stayed in April 2024
Reviewed: 17 May 2024
Gaurav
IndiaLess options for vegetarian.
Rooms were neat & clean. Location was great. We didn't use the bar.
Stayed in May 2024
Reviewed: 17 May 2024
Cappion
TurkeyI stayed in a superior room and it was a little underwhelming. Superior room of a 5star hotel should be more comfortable. There was nothing special.
Location is just perfect and staff is very kind. Also coctails in the hotel's famous bar are amazing. Enjoyed my stay and would be happy to come back.
Stayed in May 2024
Reviewed: 17 May 2024
Rob
United KingdomLocation for my purposes. Stylish venue and good breakfast.
Stayed in May 2024
Reviewed: 17 May 2024
Oliver
United KingdomReally nice hotel, great staff, food to superb.
Stayed in May 2024
Reviewed: 17 May 2024
Scott
New ZealandModern hotel with every thing you need and friendly staff
Stayed in May 2024
Reviewed: 16 May 2024
Carol
United KingdomBreakfast expensive
Room ,location, welcome
Stayed in May 2024
Reviewed: 16 May 2024
Philip
United KingdomNobody mentioned they add an Accommodation Service Charge per night to your bill.
Stylish, clean and a great location!
Stayed in May 2024
Reviewed: 16 May 2024
Hayward
CanadaCouldn’t use spa because it was completely booked, or roof top bar was had to get a reservation for.
Beautiful view and close to tourists sites
Stayed in May 2024
Reviewed: 15 May 2024
Tom
BelgiumHaving to pay extra for a cappuccino at breakfast is a bit weird in a hotel like this.
Got a free upgrade to a river view suite. Room was out of this world awesome. Staff was great, breakfast was awesome.
Stayed in May 2024
Reviewed: 13 May 2024
Najla
United Arab EmiratesThe superior room is small even for one person. keeping a small bottle of water every other day. How difficult or expensive is to keep at least a bottle of water every day (not to forget that it’s a 5-star hotel). Small things similar that give the hotel a wrong image.
The location is great and most of the staff are very nice.
Stayed in May 2024
Reviewed: 12 May 2024
Diane
United KingdomThe breakfast was cold
Stayed in May 2024
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