Kelso, Kelso, TD58JZ, United Kingdom
#10 of 40 hotels in Kelso
Guests' ChoiceBased on 1316 hotel reviews
9.1Cleanliness
9.6
Comfort
9.6
Location
9.5
Facilities
9.4
Staff
9.5
Value for money
8.5
Free WiFi
8.8
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End of dialog contentReviewed: 24 June 2024
Rebecca
United KingdomNA
Everything!
Stayed in May 2024
Reviewed: 24 June 2024
Stephanie
United KingdomWe were disappointed in the standard of food in the main restaurant Charlie’s for the price. I also felt that there were too many posers there just to take photos for social media.
The hotel was lovely and the staff very friendly. The setting was beautiful too and my husband really enjoyed the golf course. We would definitely come back.
Stayed in June 2024
Reviewed: 21 June 2024
Alan
United KingdomThe underfloor heating in the en-suite was on high the whole time and could not be turned down. The air conditioning in the room was patchy and inconsistent for the first two days of our stay until adjusted externally (turned on ?) by the maintenance team.
The breakfast in Charlie's restaurant was very good as was the dinner served in Charlie's in the evening.
Stayed in June 2024
Reviewed: 21 June 2024
Saad
KuwaitNo laundry. No 24 room service. Limited menue. No limousine service. Challenging in logistics, rare taxi activities near the hotel, and rail station is 30 mints away! You have to rent a car to enjoy the vacation. Otherwise the logistics will be always a concern. Breakstaf staff not used to tourists from middle east, some attitude is there. Easy the feel the attitude during the breakfast.
The property is in fantastic location, amazing feeling to live in an old castle vibes. The the area is full of site seeing, castles, family activities. Wow!! The staff, front desk is is amazing.
Stayed in June 2024
Reviewed: 20 June 2024
Strahinja
United KingdomPool a little on the small side relative to the number of rooms.
Spa & relaxation area, room, dining facilities, the grounds of the property were stunning! Very friendly staff also.
Stayed in June 2024
Reviewed: 20 June 2024
Mary
IrelandIt was perfect
Beautiful property, welcoming staff, very comfortable room, and great leisure facilities.
Stayed in June 2024
Reviewed: 20 June 2024
Laura
United KingdomLoved everything
What an absolute gem. The breakfast is fantastic. The heated pool and spa area are amazing. The golf course is gorgeous. The benefit of being dog friendly is fantastic. Everything was perfect!
Stayed in June 2024
Reviewed: 20 June 2024
Keith
United KingdomOur cottage room was a little public due to its location might have preferred something less public.
Very good breakfast - wide selection of food available with high standard of friendly service - excellent! Thoroughly enjoyed playing the golf course which was in fine condition. Overall the hotel had a warm welcoming feeling to it at all times - a great credit to the staff who worked there.
Stayed in June 2024
Reviewed: 19 June 2024
Debbie
United KingdomWe could find no fault with this hotel or staff.
We had a wonderful stay and the hotel was exceptional.
Stayed in June 2024
Reviewed: 19 June 2024
Yulia
United Arab EmiratesNothing I would think of!
Adorable building, picturesque views. Surrounding with nature. Incredibly welcoming staff, would guide you in any way. Additional thank you for Philippe’s guidance, he talked about the history of the place, very interesting stories. SPA is nice, pool heated to 30 degrees, swimming in the rain was especially atmospheric! Thank you , would definitely come back in the future!
Stayed in June 2024
Reviewed: 16 June 2024
Frank
United KingdomPower stitched off in room at 10am on the day to check out
Spa and leisure facilities
Stayed in June 2024
Reviewed: 15 June 2024
Alan
United KingdomNA
Beautiful hotel and setting
Stayed in May 2024
Reviewed: 15 June 2024
Natalie
United KingdomNothing everything was perfect
Stunning absolutely stunning and the service was amazing!
Stayed in June 2024
Reviewed: 13 June 2024
Macdonald
United KingdomNothing, we will be back.
This was a bit above our normal (5 star rather than 3 or 4), but it was truly excellent and so good value for money The staff were superb and handled our bikes very well. The heated outdoor pool was a real highlight and used each day.
Stayed in June 2024
Reviewed: 12 June 2024
Kirsty
United KingdomThe spa was so relaxing. Staff were so lovely and welcoming. Breakfast was unbelievable and so much choice. The room was beautiful! Can’t wait to go again!
Stayed in June 2024
Reviewed: 11 June 2024
Sue
United KingdomWe felt the evening menus was restrictive and would like to see more variety in the main restaurant and more traditional pub snacks.
The setting of the property is wonderful and the views are lovely. Our room was comfortable and had everything we needed. We loved the entrance hall and the traditional aspects of the original building which seamlessly became more modern and fresher. The spa is beautiful - so calm and relaxing. The staff were exceptional with a balance of friendly and efficient.
Stayed in June 2024
Reviewed: 10 June 2024
Gemma
United KingdomNothing!
Gorgeous hotel, not a single thing out of place! We stayed in a new cottage and it was immaculate, extremely comfortable and with lovely little touches, like brollies and a torch by the front door!
Stayed in June 2024
Reviewed: 9 June 2024
Ann
United KingdomNothing!!
Everything !
Stayed in June 2024
Reviewed: 9 June 2024
Neileese
United KingdomOnly thing I can think of and it’s not that big of a deal but a swim wear spin dryer or disposable bags for wet costumes would of been great this morning before check out as our wet costumes had to go into our luggage
The spa was out of this world and in such a beautiful setting.
Stayed in June 2024
Reviewed: 9 June 2024
Katy
United KingdomThe bar service was a little slow.
The hotel was spotless, the room was comfy and well decorated, the garden was lovely and the outdoor spa was amazing. It was definitely worth the money. The food in the restaurant was delicious and the breakfast buffet was perfect.
Stayed in June 2024
Reviewed: 8 June 2024
Susan
United KingdomRestaurant food for evening meals was a little unvaried.
Excellent choice with either buffet or bespoke options. Cappuccinos at no extra cost.
Stayed in June 2024
Reviewed: 5 June 2024
Geraldine
United KingdomEverything was Fabulous..will be back
Stayed in June 2024
Reviewed: 3 June 2024
Wendy
AustraliaAir conditioning was a little temperamental
Just a lovely experience - great breakfast, food, location, amenities. Next time will stay an extra night to really do justice to the amenities
Stayed in June 2024
Reviewed: 2 June 2024
Beth
United KingdomNothing
Was the perfect place for a little weekend get away. Spa facilities were amazing and our room was spotless with beautiful view. Breakfast was also a highlight with everything you could want.
Stayed in June 2024
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