261 Uxbridge Road, Shepherd Bush, Hammersmith and Fulham, London, W12 9DS, United Kingdom
#897 of 1,012 hotels in London
Guests' ChoiceBased on 979 hotel reviews
6.3Cleanliness
6.6
Comfort
6.6
Location
7.3
Facilities
6.4
Staff
8.2
Value for money
7.0
Free WiFi
6.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 25, 2023
Marisa
United KingdomWater wasn’t hot for 1 of 2 showers. Room was v stuffy.
Breakfast was down the road & they didn’t tell me what it was when I asked - just ‘Italian breakfast’. It was a cappuccino & slices of bread with ham & cheese.
Stayed in June 2023
Reviewed: June 19, 2023
Sarah
United Kingdombeds very hard and room very hot
nice room, very good shower, friendly staff
Stayed in June 2023
Reviewed: June 19, 2023
Douglas
United KingdomI know it’s 2* but that really shouldn’t stop the bedding from being clean, we arrived just before checking and it was being cleaned. and we dropped gear off and went straight out for the evening. when we arrived home after midnight and very tired from the days activities, we noticed that the bedding wasn’t clean inside or out. looked a little like a gentleman’s sex wee on the outside. and brown stains and spots on the pillows. slept in clothes and very hot.
price was good for London, friendly staff
Stayed in June 2023
Reviewed: June 19, 2023
Miriam
IrelandThe staff were lovely, beds comfy, good location, great shower. Tea and coffee making facilities. Wonderful communication online. Lovely breakfast in nearby restaurant. Also, our kettle was broken and I was given a new one immediately. Very helpful getting taxi to airport. Would certainly stay again.
Stayed in June 2023
Reviewed: June 18, 2023
Chibnell-smith
United KingdomAdvertised breakfast only to find that you were given a voucher for an Italian restaurant down the road from the hotel. This restaurant did not serve normal breakfasts. We had to go elsewhere for our breakfast at our cost although we had already paid for it.
Convenient for where we wanted to go.
Stayed in June 2023
Reviewed: June 18, 2023
Katrina
United KingdomRoom very small and a very noisy road main road. Weather was very hot didnt help with having to have the window open. Pleasent stay.
Stayed in June 2023
Reviewed: June 18, 2023
Pinkspideruk
United KingdomRoom needed updating was okay but tired, not the cleanest - there was someone elses macdonalds cup left in the room, fridge in room froze our drinks
Good location - quick walk to tube and opposite bus stop. Lots of food and drink places nearby. Felt safe walking around in the evening/night after gig.
Stayed in April 2023
Reviewed: June 18, 2023
Emily
Irelandstale smell. lock on room door was very dodgy. quite difficult to open, and it took some time to figure out how to lock it. when i went to draw the curtains, the rod fell.
easy check in and check out. friendly staff. ended up getting an upgraded room for the same price, which was great.
Stayed in June 2023
Reviewed: June 15, 2023
Lorraine
United KingdomBreakfast wasn't in the same building, they said 3 minute walk but was actually about 10minutes. £45 for breakfast with no choice of what we wanted to eat, had to also pay for drinks separately. Breakfast menu was ham and cheese on bread was £3.99 so was very much overcharged. Towels were reused from previous guests, there was a constant noise from the drains running down the toilet. Bed was very hard.
Location was good.
Stayed in June 2023
Reviewed: June 15, 2023
Claire
United Kingdombreakfast was not great stated 8-11.30 was not open when we arrived at 845 charged for orange juice and no choice for breakfast just bread with ham and melted cheese, stayed with my 16yr old son only double rooms available
clean and friendly staff
Stayed in June 2023
Reviewed: June 7, 2023
Robert
United KingdomSingle bed only
Location for the night
Stayed in June 2023
Reviewed: June 6, 2023
Romana
United KingdomDidn't receive a ticket breakfast. Breakfast was less than satisfactory.
Location was good
Stayed in June 2023
Reviewed: May 27, 2023
Enyiego
NigeriaThe facility is very old and in need of maintenance The towel was awfully old and unpleasant Breakfast was an 8 minutes walk from the hotel, it was not clearly stated that way on the booking portal For the amount paid, I would have gotten better deals from big budget hotels
One of the front desk officer was nice, friendly and helpful
Stayed in May 2023
Reviewed: May 27, 2023
Deborah
United KingdomWalking 3 blocks for breakfast
Value
Stayed in May 2023
Reviewed: May 21, 2023
Kristine
United Kingdomsome beds were uncomfortable and noisy guests at late night
location
Stayed in May 2023
Reviewed: May 20, 2023
Tim
United KingdomRoom size was way too small for a couple,bed was very uncomfortable, sheets were clean but very old,no hot water in either the sink tap or shower so couldn't have shower also the pressure of the sink tap was non existent,will not be recommending to anyone, no value for the money we spent whatsoever.
Ideal location for me as had an operation for cancer appointment at Hammersmith Hospital which was literally 15mins walk away and not at a brisk pace.The receptionist was very friendly and very helpful.
Stayed in May 2023
Reviewed: May 17, 2023
Joseph
United KingdomThe shower was tempramental - hot then cold. And partly broken so couldn't raise it to the correct height which was annoying. A few floorboard creaks as I was under the stairs but it is an old building, so once I got used to it, that was fine. However, do not let these issues put you off from staying. I would go back for the price. It exceeded my expectations and I was pleasantly surprised!
Great price. Very friendly staff. I was able to communicate with the team before my stay and they were extremely responsive. The room was already prepared upon arrival before the official check-in time, so I was able to get into the room earlier at no extra cost, which was great (I did contact them before hand about my early arrival). Fridge in the room! Spacious room and shower. I would reccomend and return if staying in that part of London again.
Stayed in April 2023
Reviewed: May 15, 2023
Stephen
United KingdomTowels to small and not very clean pillows dirty inside
Stayed in May 2023
Reviewed: May 9, 2023
Isoken
SpainThe shower is not working properly
The bed was a good one
Stayed in April 2023
Reviewed: May 4, 2023
Arpad
HungaryThis is a typical inner-london budget hotel, i.e. with very narrow alleys and no elevator. Although our stay was paid in full, they requested a deposit "for the keys". No breakfast or any snacks available.
Most of the carpets and also the furniture were new maybe 1-2 years old. Friendly helpful staff. The exterior of the building was also being renovated during our visit
Stayed in May 2023
Reviewed: May 4, 2023
Dawid
PolandWifi not working at all, could be cleaner.
Good location and staff very friendly.
Stayed in April 2023
Reviewed: April 29, 2023
Lisa
United KingdomThe bathroom was very small and the door didn't seem to close properly. We only had 1 tea/coffee mug but 2 glasses dispite being a 2 person booking and the pillows were of poor quality and very uncomfortable.
The bathroom was nicely decorated, the mattress was comfortable. The price of the booking was good and we got what we excepected. Getting a good night sleep is all that matters for a basic room
Stayed in April 2023
Reviewed: April 28, 2023
Hutchens
United KingdomVery noisy, bed and pillows uncomfortable, radiator couldnt be turned off so very hot
For the price it was OK. Staff always smiling, bus stop right outside. Had tea, coffee and biscuits
Stayed in April 2023
Reviewed: April 26, 2023
Austėja
Lithuaniathe room was dark, the underground station was quite far
it was tidy
Stayed in April 2023
Reviewed: April 20, 2023
Brian
United KingdomThe room wasn't as clean as it could have been
Friendly staff. Large room with decent facilities. Great price.
Stayed in April 2023
Habkern, Switzerland
Nashville, USA
Paralia Katerinis, Greece
Haad Rin, Thailand
Sozopol, Bulgaria
Confolens, France
Shirdi, India
Palermo, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content