21 St Mary Street, Cardiff, CF10 1PL, United Kingdom
#22 of 46 hotels in Cardiff
Guests' ChoiceBased on 3895 hotel reviews
8.2Cleanliness
8.6
Comfort
8.6
Location
9.6
Facilities
8.0
Staff
9.6
Value for money
8.9
Free Wifi
8.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 27, 2024
Allison
United States of AmericaIt is in drastic need of updating. It is a very old building and is super outdated. There is also no lift and lots and lots of stairs.
The location is in the older section of town and is great. You can walk to all the main attractions. The staff was very nice and helpful.
Stayed in May 2024
Reviewed: May 24, 2024
Ian
United KingdomIt's clean but very dated
Location was great
Stayed in May 2024
Reviewed: May 23, 2024
Soile
FinlandSmell of cleaning substances on the corridor, stuffy carpets
Stayed in May 2024
Reviewed: May 23, 2024
Gorkem
TurkeyNothing
Right in the center of the city. Allison and everyone else was great. The city noise didn't bother me.
Stayed in May 2024
Reviewed: May 22, 2024
Kathryn
United KingdomNo problems.
Comfortable room at a very good price conveniently located in the city centre.
Stayed in May 2024
Reviewed: May 22, 2024
Tomoko
JapanNothing.
All the staffs were kind!!
Stayed in May 2024
Reviewed: May 21, 2024
White
United KingdomNothing
Very central very clean exceptional value for money
Stayed in May 2024
Reviewed: May 20, 2024
Paula
United KingdomExcellent location
Stayed in May 2024
Reviewed: May 20, 2024
Andrei
RomaniaBed sheets and towels, had an old smell to them.
Great value, great location.
Stayed in April 2024
Reviewed: May 19, 2024
Abbie
United KingdomThe stairs! There was a lot, but they were doable!
The location is fantastic, the staff were fab and friendly. Our room was clean and comfy, basic yes, but has everything needed including tea and coffee facilities and when I needed an iron, all I had to do was ring down for one and it was ready for collection. Nothing was too much trouble and I even had a card and some chocs in my room for my birthday, how lovely. We would definitely stay again and look forward to coming back soon.
Stayed in May 2024
Reviewed: May 17, 2024
Kirsti
United KingdomGreat location for the train station, shopping and entertainment. All the staff were really friendly and helpful. Room was clean and comfortable.
Stayed in May 2024
Reviewed: May 17, 2024
Tricia
United KingdomDecor was a bit dated but didn't affect stay.
Great location Clean rooms Friendly, helpful staff
Stayed in May 2024
Reviewed: May 14, 2024
Carolvegan
AustriaThe only issue that really bothered us is that, when we arrived, we tried to use the wi-fi connection. It wasn't working. Then I tried to call the front desk, I could hear the night shift front desk assistant but he couldn't hear me. Had to go down lots of stairs to go to the front desk and talk to him. Told him that both the internet and telephone weren't working. He just answered all the time "we never had any issue with the internet before". Really?! There is always a first time for everything. But for him it looked like we were lying! I was so angry that I went away, my husband argued with him that the internet really wasn't working, and he was insisting that they never had ANY issue with the internet before, and my husband was still telling him that wasn't working and we really needed the wi-fi (our SIM card is from EU, wasn't working in the UK), he offered us to change the room: our room was 208 and we got the 306. After that, finally, we tried both the wi-fi connection and the telephone in room 306 and they were perfectly working. We were happy, but we still had the sensation that we were only liars to him. But I would recommend the hotel anyway and stay here again (but not in room 208 😂😂😂 hahaha). And please, if you have big/heavy suitcases or health issues stay in rooms 1-4 or in any room in the first floor. The hotel has lots of stairs and no lift. I feel myself so healthy now cuz I've walked lots up and down there 😂
We loved everything: the owner was really nice and friendly, the other guests too. Simple, but clean and comfy. Free tea and coffee, we've enjoyed that a lot on a rainy day. The shower was so good!!! Loved to support this business in particular cuz it is the last familiar hotel in the city among the chain hotels. The location was simply amazing!!! Every sightseeing is walkable from there. The price was also pretty fair.
Stayed in May 2024
Reviewed: May 13, 2024
Alexander
United KingdomIt was a little on the shabby side, but fine for the price.
Very friendly and helpful staff. Nice and clean. Good price. Great central location
Stayed in May 2024
Reviewed: May 13, 2024
Richard
United KingdomStairs
Perfect location
Stayed in May 2024
Reviewed: May 12, 2024
Serene
United KingdomA bit run down
Convenient location
Stayed in April 2024
Reviewed: May 11, 2024
Gillian
United Kingdomideal location in the city, perfect for us, the rooms and beds were so clean, could not fault this hotel for the money we paid.
Stayed in May 2024
Reviewed: May 10, 2024
Kevin
United KingdomStairs
Location
Stayed in May 2024
Reviewed: May 10, 2024
Tom
United Kingdombar could have opened a little later.
Everyone friendly and helpful. Great location for city centre. Proper coffee as well.
Stayed in May 2024
Reviewed: May 9, 2024
Patricia
CanadaNo lift. Toilet and sink a tad noisy. Mary St a bit sleepy.
Friendly staff. Good position of lights. Very good location between train station and castle. No cars in Mary St.
Stayed in May 2024
Reviewed: May 7, 2024
Sheena
United KingdomThe only negative is that there is no lift , it was ok for me but it you are unsteady it might be a problem.
The property could do with a bit of tlc, apart from that it was very good. The staff were very welcoming and helpful , the lady on reception carried my case to my room, which she didn’t have to. The room was comfortable, clean beds and bathroom , plenty of tea and coffee . Breakfast was very good , the waitress was lovely . The location was very central , it was good for which ever venue you are going to.
Stayed in May 2024
Reviewed: May 5, 2024
David
United KingdomA lot of noise from the street.
A very good breakfast. Very friendly, helpful and hospitable staff.
Stayed in May 2024
Reviewed: April 30, 2024
Dean
United KingdomGreat stay. Location in the centre excellent. Staff helpful and friendly. Value for money for this time of year. Would stay ere again.
Stayed in April 2024
Reviewed: April 28, 2024
Susan
United KingdomNothing
Friendly family run hotel
Stayed in April 2024
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