21 St Mary Street, Cardiff, CF10 1PL, United Kingdom
#22 of 46 hotels in Cardiff
Guests' ChoiceBased on 3865 hotel reviews
8.2Cleanliness
8.6
Comfort
8.6
Location
9.6
Facilities
8.0
Staff
9.6
Value for money
8.9
Free WiFi
8.9
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End of dialog contentReviewed: 23 February 2024
Marie
FranceThe hotel would do great with some refurbishing overall.
The staff is great. Don't hesitate to contact them if there is any issue or if you have questions about visiting Cardiff. Location is excellent, you are right in the city center, 5 min walk from the train station and between 5 and 10 min by feet from the main tourist attractions in Cardiff. There is a food shop right next to the hotel which is very handy too.
Stayed in February 2024
Reviewed: 22 February 2024
Sukaina
United KingdomBit shabby
Central location, friendly staff
Stayed in February 2024
Reviewed: 22 February 2024
David
United KingdomNothing
Good value
Stayed in February 2024
Reviewed: 22 February 2024
Mary
United Kingdom-No lift which is difficult since I have a luggage -Wifi is not working in my room
-Very good location, near the train station and all the shops -24 hour reception -They let me leave my luggage for the day after my checkout
Stayed in February 2024
Reviewed: 20 February 2024
Kathleen
SpainWarm welcome from Reception. The location.
Stayed in February 2024
Reviewed: 19 February 2024
Rebecca
United KingdomThe plug in the bathroom was stuck shut and the water wouldn’t go down.
Close to all shops, clubs and restaurants Free WiFi Discount off parking The staff are very welcoming and friendly. Would deffo stay again.
Stayed in February 2024
Reviewed: 17 February 2024
Ananya
United KingdomRoom was cold. Heating was off and took hours to warm the room
Beverage was great. Helped me cope with the cold. Location is great
Stayed in February 2024
Reviewed: 17 February 2024
Olena
UkraineThere is a serious lack of elevators for people with limited mobility
The hotel is very cozy and perfectly located in the city center.
Stayed in February 2024
Reviewed: 16 February 2024
Paul
IrelandLittle bit noisy from the street on the weekend nights but worth it for the location
Veru Helpful and friendly staff clean very comfy bed
Stayed in February 2024
Reviewed: 15 February 2024
Kylie
United KingdomShower head could do with modernising, couldn't get the heater to work in the room
Good central location, bed very comfortable
Stayed in February 2024
Reviewed: 14 February 2024
Wayne
United KingdomSimple facilities
Staff friendly and good location and good value
Stayed in February 2024
Reviewed: 13 February 2024
Shahnaaz
United KingdomToo many stairs
Right in the middle of city centre
Stayed in February 2024
Reviewed: 13 February 2024
Michael
PolandIt was a cold room due to the windows but had a heater and after 20mins it was lovely
It's location and it's clean. For the price you pay it's great
Stayed in February 2024
Reviewed: 13 February 2024
Amanda
United KingdomNothing!
Location is excellent. Communication is excellent, staff are all lovely, very friendly and accommodating.
Stayed in February 2024
Reviewed: 6 February 2024
Brett
AustraliaVery friendly staff, nice bar area with open fire.
Stayed in February 2024
Reviewed: 2 February 2024
Kyla
United KingdomVery friendly staff
Stayed in January 2024
Reviewed: 1 February 2024
Ken
United KingdomNo lift. Bathroom quite cold.
Quiet room. Great location and price.
Stayed in January 2024
Reviewed: 28 January 2024
Sean
United KingdomThere was nothing I didn’t like the hotel met my expectations.
The hotel is situated in the middle of Cardiff city centre which is perfect for shopping and the nightlife, I found it to be very good value for money and I would definitely stay again.
Stayed in January 2024
Reviewed: 27 January 2024
Wes
AustraliaWiFi didn't seem to work in my room.
Friendly & helpful checkin; very close to train station; plenty of dining & shopping on your doorstep; room & hotel generally very clean & well maintained.
Stayed in January 2024
Reviewed: 24 January 2024
Mohamed
United KingdomJust I can imagine how noisy the city centre can be during the weekends, noise isolation at the window can be perfect!
The location was fantastic! The room was reasonably fine and practical. It made me feel that I was in the 90s but I did liked it.
Stayed in January 2024
Reviewed: 21 January 2024
Shaun
United KingdomNeeds a lift because I had to walk up a few flights of stairs but not complaining
Centre of town. Shops and pubs really close. Staff were friendly and helpful.
Stayed in January 2024
Reviewed: 21 January 2024
Patience
United KingdomBath to low
Easy to get in with buzzer Get replacement milk any time Very comfy bed made me sleep more Friendly receptionists
Stayed in January 2024
Reviewed: 20 January 2024
D
United StatesWarning!!! There is NO lift at this property so if you have disabilities or are older this may not be for you. The advert says no lift to lobby but it's actually the whole building which is actually 4 or 5 stories. The building is from 1870 so I imagine installing a lift would cost a fortune. There is also NO breakfast as advertised but the owner explained they don't have the volume to justify it. Makes sense but they need to clarify that. Not a deal breaker as there are many choices in the neighborhood. But the rate was very reasonable-the fancier hotels at the corner were way too expensive.
The location is excellent and right in the center of everything. A very short walk from the main station and many restaurants bars and shops to choose from. The hosts were nice and it's family run. The price was good.
Stayed in January 2024
Reviewed: 19 January 2024
Linda
United KingdomRoom was very tired and dated and needed a lick of paint, no heating in bathroom, tv was too high on the wall.
Location was spot on, staff very friendly and helpful., bed linen very clean.
Stayed in January 2024
Reviewed: 19 January 2024
Maelgwyn
United KingdomEverything fine.
Very central city location close to sights & amenities. Excellent value for money for central Cardiff. Friendly welcoming staff not just going through motions. Liked little lounge & TV room , option for Bath prefer to shower.
Stayed in December 2023
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