1 Neptune Quay, Ipswich, IP4 1AX, United Kingdom
#1 of 16 hotels in Ipswich
Guests' ChoiceBased on 1423 hotel reviews
8.9Cleanliness
9.4
Comfort
9.4
Location
9.5
Facilities
9.1
Staff
9.5
Value for money
8.3
Free WiFi
8.7
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End of dialog contentReviewed: 10 June 2024
Nicola
United KingdomFantastic location, lovely decor. Firm mattress.
Stayed in June 2024
Reviewed: 27 May 2024
Liana
AustraliaNothing to say
Location was great and rooms were large and clean. Also good views.
Stayed in May 2024
Reviewed: 25 May 2024
Gill
United KingdomHaving to pay extra for breakfast with a room that was already expensive. Breakfast itself very expensive (£18 pp for cooked). We found a little cafe about 6minutes' walk away and got two breakfasts for what would have been the price of one in the hotel. Kettle located in wardrobe and not with the teas etc. No USB chargers. Room - tired and needing redecoration. No hot water in the morning - warm but not hot for shower or bath. No toiletries left in the shower itself but left on the shelf by the handbasin. No bar area. You sat in the reception area. Evening meal expensive.
Excellent location.
Stayed in May 2024
Reviewed: 23 May 2024
Linden
United StatesPerhaps add some directions on how to find the hotel By car as the access via the harbor isn’t that obvious
Both were excellent
Stayed in May 2024
Reviewed: 20 May 2024
Katherine
United KingdomNothing!
Location on the waterfront was perfect. All staff from the moment we arrived were friendly and helpful. Our room was modern but cosy. Will be back!
Stayed in May 2024
Reviewed: 12 May 2024
Dionne
NetherlandsThe live music from the pub next door was audible late into the night despite the windows being shut. There is no AC, so when it's warm, it's warm.
Amazing and spacious room, and I was surprised to find a very comfortable bathtub! There's a lot of character in the room's furnishings and the bed is lush. Staff is very friendly, and breakfast tasted delicious! The city centre and local park are both within walking distance.
Stayed in May 2024
Reviewed: 3 May 2024
Alan
United KingdomTable service didn't really work when the lounge was busy long wait for drinks. No safety features in shower - anti slip mats or grab rails
Very Attentive and helpful staff Nothing was too much for them
Stayed in April 2024
Reviewed: 3 May 2024
Victoria
United KingdomStaff always so helpful and welcoming and beds and pillows so comfy.
Stayed in May 2024
Reviewed: 29 April 2024
Morwenna
United KingdomStylish but comfortable. Great breakfast with fresh hot tea which is not always guaranteed! Charming staff who were very responsive and cheerful and took pride in their work. Very comfortable bed. Lovely location.
Stayed in April 2024
Reviewed: 28 April 2024
Emma
United KingdomThis is no fault of the hotel. We were there in April and 3 drunk men decided to have a sweaty conversation below our 1st floor windows for 2 hours plus. It was annoying as my elderly mother needs an afternoon snooze
Style and location. Staff very friendly and helpful
Stayed in April 2024
Reviewed: 20 April 2024
Colleen
United KingdomThe bed wasn’t overly comfortable, didn’t sleep all night, parking was difficult and had to park down the road at a cost as kept getting lost round the one way system
Very stylish, breakfast was good staff were friendly
Stayed in April 2024
Reviewed: 11 April 2024
Elizabeth
United KingdomExcellent service - friendly and helpful. Lovely poached eggs at breakfast.
Stayed in April 2024
Reviewed: 8 April 2024
Michael
United KingdomDomestic incident during the night upset myself and my partner.
Views of the harbour
Stayed in April 2024
Reviewed: 8 April 2024
Edward
United KingdomEntry after midnight could be made easier..!
Great atmosphere, nicely presented 😎
Stayed in April 2024
Reviewed: 8 April 2024
Michael
United KingdomLovely hotel great location very friendly and helpful staff
Stayed in April 2024
Reviewed: 7 April 2024
Richard
United KingdomDisappointing dinner
Lovely room full of character.
Stayed in April 2024
Reviewed: 6 April 2024
Paul
United KingdomNothing
Everything: Staff Clean Room Restaurant Location Parking
Stayed in April 2024
Reviewed: 6 April 2024
Robert
United KingdomNot it could be bettered
The room had a warm cosy feeling and enjoyed its style.the views out the windows interesting and relaxing .its also quiet but close to the cafe and restaurants,also good safe place to walk around the marina.
Stayed in April 2024
Reviewed: 3 April 2024
Gareth
United KingdomUpgraded us to a twin as my son came with me, no problem
Stayed in April 2024
Reviewed: 1 April 2024
Victoria
United KingdomStaff on arrival super friendly Beds and pillows were sooooo good 😀 Food and staff in restaurant delicious !
Stayed in March 2024
Reviewed: 30 March 2024
Andy
United KingdomNothing
Looked fantastic and great location
Stayed in March 2024
Reviewed: 26 March 2024
Jocelyn
United KingdomLiked it all
Location the Restaurant and lovely Rooms
Stayed in March 2024
Reviewed: 23 March 2024
Dawn
United KingdomStaff attentive, food presented well and tasted spot on. Comfortable bed.
Stayed in March 2024
Reviewed: 22 March 2024
Mary
United KingdomTV a little higher but thats a really small thing.
The room was lovely. Very comfortable with a harbour view. Breakfast was very nice. Staff were friendly and helpful.
Stayed in March 2024
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