We booked to go to Reuben’s for a special treat for my husband’s birthday . In check in our room had been upgraded to the king suite which was luxurious and spacious. On arrival there was a birthday cake and bottle of wine . The suite was the highlight of the stay rooms were luxurious and spacious with 2 bathrooms a living room and bedroom with dressing room and four poster bed . Staff were all very friendly and couldn’t do enough for you . Breakfast was tasty with plenty of choice . Location is good . Couldn’t fault our wonderful stay thank you for making us feel special 😊

Stayed in November 2024

NA

All

Stayed in October 2024

N/A

Character, history, location. Helpful and engaged staff.

Stayed in November 2024

Only issue I had was with the shower keeping temperature, otherwise a fantastic stay.

Staff were all very friendly and eager to help. Offering guidance on directions etc too when leaving hotel.

Stayed in November 2024

The staff were all professional but maintained a friendly manner, no request was too much. The food was exceptional, we had snacks in the New York Bar along with some drinks and the atmosphere was lovely. The breakfast was perfect, this was in the main restaurant and the menu offered anything you could wish for; the breakfast came out fresh and hot and was delicious. The location of this hotel is great, we had a beautiful stroll down Pall Mall and it was only a 20 minute walk into the west end, with amazing views of St James Park along the way. I would highly recommend this hotel to anyone travelling to London, this hotel offers a personal charm and luxury that you sometimes do not get with the larger hotels in London.

Stayed in October 2024

nothing

We had afternoon tea overlooking the rear entry/exit to Mews and it was fascinating. The whole hotel was clean fresh and not a dust spec insight. Staff at every turn.

Stayed in November 2024

The service charge each night I felt was a little cheeky. It's a 5 star hotel you expect that service should be a 5 star rating and not paying for it.

The service within the hotel and the location

Stayed in November 2024

can't fault anything

Such a warm and fabulous welcome from everyone

Stayed in November 2024

Nothing.

Everything - from the moment we stepped off the path and were greeted by Jan to when we left, we were made to feel special.

Stayed in November 2024

Amazing location Super friendly staff Represent the London style

Stayed in November 2024

The £4.50 service charge in the New York bar- a bit steep for 2 drinks! Also, we didn’t know about the charge until check out. We were very happy to pay the hotel service charge which we were told about on arrival.

We were greeted by a welcoming smile from John the doorman, followed by a free upgrade from friendly and efficient reception staff. Our experience from all members of staff was consistently positive. Our room was gorgeous and considering the amount of mirrors, spotless. Housekeeping put the experience for clients first.

Stayed in November 2024

Nothing

Fabulous opulent hotel, perfect location and the most fabulous breakfast!!

Stayed in October 2024

No negatives at all,only positives.

Breakfast was excellent and the surroundings were fantastic,just what we expected.

Stayed in November 2024

We have got a lot of attention from the staff. We have even found a hand written welcoming letter in our origin language from the chef of administration. It was very small but super warm welcoming surprise. The food in the restaurant was excellent.

Stayed in November 2024

Nothing

Great

Stayed in November 2024

Nothing

The place was beautiful. Everyone was so friendly and made our stay so lovely.

Stayed in November 2024

Such attentive staff. Really comfortable room. Excellent breakfasts.

Stayed in October 2024

We really enjoyed our time in the hotel! Great service and very nice people working there!!

Stayed in October 2024

Nothing

Rooms were excellent and the staff were all very attentive. The food was amazing , we can’t wait to stay again .

Stayed in November 2024

Just an incredible hotel with incredible staff, they made our anniversary perfect

Stayed in November 2024

Drop off in vehicles is challenging as no designated area

The service was very caring and genuine

Stayed in November 2024

Absolutely nothing

The property was exquisite, a stunning building in a fabulous location

Stayed in November 2024

It is not an expensive, however through Booking.com I feel like we got an excellent rate. Like most of the historical hotels in London the bathrooms and rooms are a little small, but we were actually very comfortable in the room we had at the Rubens.

The property was at an excellent location right across the street from Buckingham Palace. Specifically across the street from the Mews of Buckingham Palace. Also very close to shopping and restaurants as well as the great mall in Green Park area. The property also is historical and beautifully decorated. We could not have asked for better service.

Stayed in November 2024

We have stayed at the Rubens twice now and have no notes on how they could improve.

The staff is so friendly, Close to so many bus routes and the Victoria tube station, across the street from Buckingham Palace. There are infused waters in the lobby daily! Our bathroom was shockingly big for a city hotel.

Stayed in October 2024