2-24 Kensington High St, Kensington and Chelsea, London, W8 4PT, United Kingdom
#403 of 1,006 hotels in London
Guests' ChoiceBased on 2544 hotel reviews
8.1Cleanliness
8.6
Comfort
8.7
Location
9.3
Facilities
8.2
Staff
8.6
Value for money
7.6
Free WiFi
8.3
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End of dialog contentReviewed: 9 May 2024
Mrs
United KingdomStaff very helpful and kind.
Stayed in May 2024
Reviewed: 9 May 2024
Cathy
IrelandThe water pressure in the waterfall shower could have been more
Best breakfast we’ve had in a hotel and we’ve stayed in many
Stayed in May 2024
Reviewed: 8 May 2024
Ali
United KingdomThe air con didn’t work and it was HOT. Maintenance could not fix the problem so gave us a fan, but it was still very hot. Breakfast was good, but expensive
Great location, luxurious room
Stayed in May 2024
Reviewed: 5 May 2024
Victoria
United KingdomBreakfast. It would have been nice to have the breakfast procedure explained (e.g., “please help yourself to A, we will take your order for B at the table”. Breakfast is done a little differently from hotel to hotel.) One of the waitresses was grumpy bordering on rude, and quite reluctant to help or explain.
I was very pleased that our room was changed from one with only a view of the air conditioning unit (or similar), to one with a view of the park. The gentleman on reception was very polite and helpful, and appreciated the importance of the trip to my partner and me.
Stayed in April 2024
Reviewed: 3 May 2024
Norma
United StatesThe reception staff.....the room....the location.....however housekeeping didn't replenish our water, toiletries.
Stayed in April 2024
Reviewed: 2 May 2024
Atemp
Isle of ManWe had an a la carte breakfast and my smoked salmon and scrambled eggs wasn’t good so after one mouthful I left it, but the maitre D was fab and sorted things out for me after noticing my food was untouched and I was eating some of my daughter’s pancakes. The lunch and supper we have had there in the past though has been fantastic, and my husband said that his continental breakfast there was great, so next time I’ll order the same as him!
Fantastic service at reception when we checked in and he made sure a suitable room was found. The room was great - we had a view of the back of the palace and not the road, so super quiet. Beds were comfortable, bathroom great.
Stayed in April 2024
Reviewed: 2 May 2024
Simon
United KingdomGreat location, lovely room and super staff. Also, our daughter was ill on our first night and the hotel were so understanding, helping us when we had time check out early to go home. The hotel staff could not have been more understanding and we were very graceful for their help.
Stayed in April 2024
Reviewed: 30 April 2024
Tiffany
United KingdomThe cast feature on the TV does not work. I’ve stayed here a few times and it hasn’t worked in any of the rooms. They definitely should fix it.
Spacious clean rooms, newly refurbished, lovely view over Hyde park. Very comfortable bed with the best pillows (personally speaking). Bath and shower choice as well as Penhaligon toiletries.
Stayed in April 2024
Reviewed: 30 April 2024
Michael
Singaporethe check-in staff slow n not so friendly
the staff manager on duty - think he is Turkish very helpful
Stayed in April 2024
Reviewed: 30 April 2024
Benedetta
ItalyThere's nothing I didn't like.
Perfect location, very close to both bus and tube station. The area is beautiful, with parks and shops. Staff was helpful end nice and managed to solve any issue we had during our stay. The room was clean, spacious and tidy with big windows. The kind size bed was really comfortable. Check out time at 12.00 is definitely a plus.
Stayed in April 2024
Reviewed: 27 April 2024
E
United KingdomBreakfast was lovely, great selection. All areas of the hotel were tidy, clean and well presented.
Stayed in April 2024
Reviewed: 26 April 2024
Carol
United StatesRooms nicely laid out. The staff was very helpful and pleasant! The location was close to great shopping and dining. There was a wonderful Chinese restaurant in the hotel with amazing views. The piano bar was great!
Stayed in April 2024
Reviewed: 26 April 2024
Lisa
United KingdomBreakfast is a little over priced. I had breakfast included in my room rate and was gobsmacked to be presented with a bill for breakfast service charge whilst I ate. Noisy refurbishment works started a little too early.
Great location. Lovely room, very clean and comfortable. (A touch on the small side but this isn’t uncommon in London.)
Stayed in April 2024
Reviewed: 26 April 2024
Ali
TurkeyThe first night, around 10 o'clock, one of the staff knocked very hard on the door. When I opened the door, he told me that the next room had complained about your noise. 1. Normally they shouldn't do it like that, should have called from the reception and ask. 2. They should come and see if there is a noise, in a normal conversational tone (no music, no TV, no meeting, etc.), nobody should complain at 10 o'clock.
Very beautiful view Location fantastic A bit expensive but worth it...
Stayed in April 2024
Reviewed: 25 April 2024
Martin
United KingdomNA
Everything
Stayed in March 2024
Reviewed: 22 April 2024
Jackie
MaltaVery central, very clean
Stayed in March 2024
Reviewed: 21 April 2024
Una
United KingdomRooms a little bit dated, had to ask for ironing facilities
Really pleasant staff Residence bar with live music.
Stayed in April 2024
Reviewed: 20 April 2024
Andy
United KingdomThe rooms were small and at 7.45 each morning there was loud banging and drilling from workmen evidently refurbishing rooms.
The location was fine. The staff were excellent.
Stayed in April 2024
Reviewed: 19 April 2024
Angela
United KingdomMy room was smaller than most places. Adequate and comfortable but not luxurious.
Excellent breakfast, plenty of choices. The Chinese Restaurant on the 10th floor was wonderful.
Stayed in April 2024
Reviewed: 19 April 2024
Amal
QatarThe location
The stuff
Stayed in April 2024
Reviewed: 19 April 2024
Robert
United KingdomFantastic views from the room
Stayed in April 2024
Reviewed: 16 April 2024
Steve
United KingdomRoom size was very small for a double, my son had a twin and it was huge in comparison
Stayed in April 2024
Reviewed: 15 April 2024
Abdulaziz
United Arab EmiratesLocation Friendliness of the staff In room dining
Stayed in April 2024
Reviewed: 15 April 2024
Peter
United KingdomRoom was smaller than expected and a little cramped Breakfast was ok but service was slow/poor. Didn't clear away plates etc
Location was excellent and staff were very good.
Stayed in April 2024
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