St Nicholas St, Scarborough, YO11 2HE, United Kingdom
#31 of 39 hotels in Scarborough
Guests' ChoiceBased on 6844 hotel reviews
6.9Cleanliness
7.3
Comfort
7.4
Location
9.0
Facilities
7.1
Staff
7.8
Value for money
7.3
Free WiFi
9.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 25 February 2024
Gillian
United KingdomThey were renovating which really couldn’t be helped at all. Our toilet seat had been painted and it had like bubbled up which looked a little grim lol
I think the location is great you’re in the centre of everything and you are right beside the trams to get up and down onto the beach during the day. The mini fridge in the room made our drinks ice cold. Hotel lobby staff and the lobby bar staff were really helpful and friendly
Stayed in February 2024
Reviewed: 22 February 2024
Pallett
United KingdomDisappointed with the Breakfast
Comfort of the Room
Stayed in February 2024
Reviewed: 19 February 2024
Richard
United KingdomNothing
Very good
Stayed in February 2024
Reviewed: 19 February 2024
Christine
United KingdomA bit more space in the room
Stayed in February 2024
Reviewed: 18 February 2024
Marianne
United KingdomRoom service was not operational Restaurant is under refurb so very limited open times and menu Entertainment was good but finished very quickly The bar closed early We think all of the above is due to low season, but hopefully, when we return, we will see the difference in peak season.
Easy friendly, informative check-in. Lovely room, spacious, clean, and warm with a nice variety of tea and coffee. The mini fridge was a welcome bonus for keeping our drinks cold. Staff were helpful. Great location for beach, arcades, eateries, and town centre. Lift to all floors Beautiful hotel inside. Lovely sea view from the third floor.
Stayed in February 2024
Reviewed: 18 February 2024
Michael
United KingdomWe wanted a drink in the bar, but it wasn’t open till 5 o’clock . no Wi-Fi in the hotel without paying for it . On the menu in the bar, it said room service, but when we asked there was none Plus early hours in the morning door keeps on banging
It was in a good position
Stayed in February 2024
Reviewed: 15 February 2024
Clare
United KingdomSink in bathroom was cracked a bit but didn't effect our stay ,quite noisy with people banging doors
Comfy beds lovely and clean bedding ,beautiful stair case .staff lovely
Stayed in February 2024
Reviewed: 13 February 2024
Mandy
United KingdomStayed in room 217 - bed was very small and unable to open the windows to let in fresh air
Location fab and hotel lovely.
Stayed in February 2024
Reviewed: 13 February 2024
Nigel
United KingdomPrice a bit high
Ease of location to all facilities
Stayed in February 2024
Reviewed: 12 February 2024
Alexa
United KingdomI always try and be fair, Price I don't think it was worth the extra cost. I've stayed in the grand a few times and they match on quality and facilities. There was moths in the cups in the room, the bed was two singles pushed together which left that uncomfortable gap in the middle. The quilt was like a double quilt in a king-size quilt cover so didn't quite cover the bed. I think it is slightly overpriced and should come into line with the grand.
Beautiful reception, nice large bar and lounge area. Staff where lovely.
Stayed in February 2024
Reviewed: 11 February 2024
Brian
United KingdomThe score would have been much higher if we had stayed room only, the breakfast was a massive disappointment. It was cooked to order but half of it was cold, coffee machine had no milk & wasn’t seen to while we were there. When asked for some bread for toast was told there might not be any, before a few slices were brought out. The carpet in our room was uneven & in need of replacing & coffee machine in room didn’t work but room was good overall.
Great location, bed was comfortable, good shower, the room was warm which was important because it was very cold when we were there,fridge in room plus we had a sea view.
Stayed in January 2024
Reviewed: 10 February 2024
Anthony
United KingdomThe location The bar area
Stayed in February 2024
Reviewed: 10 February 2024
Peter
United KingdomWe think it’s a beautiful hotel but it just needs a bit of updating
We have stayed here a few times .we like that it’s near everything that you can walk to with ease
Stayed in February 2024
Reviewed: 9 February 2024
Webster
United KingdomAlways stay here when in Scarborough this time breakfast was appalling thank you Mark webster
Stayed in February 2024
Reviewed: 8 February 2024
Bernadette
United KingdomFood was poor quality, not very busy for the lack of care and effort from the chef, glasses dirty an both breakfast and evening time Entertainment could be better a quick 30 minuet effort
Very grand but warm an welcoming friendly staff, hotel has a lovely atmosphere
Stayed in February 2024
Reviewed: 8 February 2024
Laura
United KingdomNo parking , hotel and little old fashioned, bathrooms need updating , bathroom door kept getting stuck, clean although a little dusty
Comfy rooms, nice big hotel , friendly staff
Stayed in February 2024
Reviewed: 7 February 2024
Alan
United KingdomNo biscuits in the room with the coffee and tea facilities
The. Location
Stayed in February 2024
Reviewed: 5 February 2024
Brenda
United KingdomBar closed till 5.30 so no drinks to be had closed at 10,ridiculous for a hotel ,very short breakfast time 8 till 8.30 so mad morning rush no time to get up and turn around needs to be at least 8 till 9.30 I understand it was out of season but all guests need the same treatment not just high season and when I pay for a sea view I don't expect to have to strain to see it very poor veiw
Staff were very good,, room was pleasantly warm and comfortable ,good shower
Stayed in February 2024
Reviewed: 4 February 2024
Richard
United KingdomNeeds some TLC but nothing to complain about
Beautiful Stairway very authentic
Stayed in February 2024
Reviewed: 2 February 2024
Anthony
United Kingdomthe room was very hot when we arrived abit uncomfortable as we cudnt turn the radiators down and the mini fridge didn't work as we brought drink 😞 and the side bed draws were still sticky of previous spilt drinks but apart from that it was a pleasure stopping there 👍
Our room was very spacious with plenty facilities and harbour facing the bar is very cosy and the bar staff were very pleasant 😊
Stayed in January 2024
Reviewed: 1 February 2024
Kathy
United KingdomBreakfast was poor, no orange juice, no sugar and no brown sauce
Stayed in January 2024
Reviewed: 25 January 2024
Claire
United KingdomLovely, warm and cosy room. The room even had a coffe machine
Stayed in January 2024
Reviewed: 22 January 2024
Mattin
United KingdomBut this time The ladies were really rude :(( We were late for check out and they came in the room to tell us we are late without knocking And the lady that called from the reception wasnt very polite taking the mick that we will take another hour to leave
The hotel was clean and in a good area close to the beach, we’ve been here a few times and everything was okay
Stayed in January 2024
Reviewed: 19 January 2024
Keeley
United KingdomThe bed had missing feet, and was 2 singles pushed together. Could do with a bit of love
Beautiful building and nicely decorated for Christmas
Stayed in December 2023
Reviewed: 17 January 2024
Gail
United KingdomRoom was lovely but didn't use hotel as bed only
Stayed in January 2024
Vienna, Austria
Póvoa de Varzim, Portugal
Myrtle Beach, USA
Alexandria, USA
Fès, Morocco
Savannah, USA
Carrick, Ireland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content