Room was a bit soulless. Functional rather than comfortable. It also smelt of cigarette smoke, the previous occupant had obviously been smoking in the chair by the window.

Location excellent. Didn't eat in the hotel, so can't comment on food. The staff I had contact with, mostly reception, were all very polite and professional. Bed was comfortable.

Stayed in June 2024

The room was on a slope, also the bed was on a slope. So not very comfortable.

Staff were very helpful and friendly 🙂.

Stayed in June 2024

The beds were bit hard as were the pillows

How friendly the staff where always happy to help very impressed with the entrance as u walked in room was very spacious didn’t feel small or cramped

Stayed in June 2024

The pillows were abit hard same with the mattress and the coffee machine wasn’t working

How close it was to the beach walking distance to arcades in a great location Very nice hotel

Stayed in June 2024

No discount for parking

Ithink it was over top for price an no discount for parking

Stayed in June 2024

Could of been cleaner lots of cobwebs and no mirror in the actual room just the bathroom which makes getting ready a bit harder

Location and staff were excellent

Stayed in June 2024

We waited an hour for bar snacks but the staff apologised and offered us drinks on the house. We loved seeing the nesting seagulls but they were very noisy although this was nobody's fault and we were happy to live with it and we did enjoy watching them.

Location was fantastic and the check in process was really easy. The room was clean and comfortable, just a little dated.

Stayed in June 2024

Check in and out times Out at 10 o'clock and in at 4 o'clock

Large room comfortable entertainment on night

Stayed in June 2024

Room was filthy bedding dirty and no soaps or shower gel just wasn't very good but the location was great .

Entertainment

Stayed in June 2024

Some of the room fittings, doors etc were a bit tired but it didn't impact on the overall experience.

A wonderful experience of olden day England. Such a characterful building. Very pleasant and helpful staff. Great location.

Stayed in June 2024

Room needs upgrading bathroom door broken wouldn't close furniture old and tatty

Location

Stayed in June 2024

The hotel is a bit old

Very friendly staff Creative support to store our bicycles

Stayed in June 2024

The room itself was doubtlessly a bit tired, but perfectly functional.

A near perfect location with a delightfully grand lobby and staircase.

Stayed in June 2024

Bed was hard, but we are use to sleeping on a memory foam mattress at home. Could have used larger plates for dinner serving in the restaurant.

Hotel and room was very clean, bed was hard for me and my wife. (use to sleeping on memory foam mattress) Restaurant was clean, the food was nice but could have done with bigger plates or actual dinner plates. Bar tender was very helpful and professional. Overall happy with the stay.

Stayed in June 2024

The sink in the bathroom was blocked and drained very slow (had a bad smell coming from it too) and there was some work being done at 8am where there was loud banging and drilling which woke us up very abruptly.

The location is great and room was clean and comfortable.good value for money

Stayed in June 2024

Shower in room faulty Toilet seat lid wouldn't stayup

Locational reputation

Stayed in June 2024

Noise guests next room

Stair case very nice

Stayed in June 2024

Despite the hotels grandeur, it is very tired, the rooms are comfortable, but they need an upgrade, they've been neglected for many years, the bathroom fittings are poor, even a general paint job in the rooms would be an improvement, unfortunately, the hotel is owned by Britannia hotels, who are quite possibly the worst hotel chain, I consider them very neglectful in their properties, concentrating on profit, rather than quality.

The hotel is in an ideal location when visiting the historic town of Scarborough. The hotel has beautiful architecture, dating back to the 1830s, particularly the grand staircase & atrium.

Stayed in June 2024

Floor a bit uneven and bathtub was a bit dirty

Big comfy bed

Stayed in June 2024

Great stay, great sea view, poor breakfast, luke warm or flat cold.

Stayed in June 2024

Breakfast experience was not particularly good. Cups ran out and we were told replacements would be about 10 minutes. Bread ran out on all 3 mornings. Felt the staff could have been more proactive rather than reactive

Location, room

Stayed in May 2024

Window was cracked and very draughty - when raining windy. Wasn't closed properly so that helped. Quite a bit of noise from adjoining rooms but earplugs helped. Car parking was difficult getting things to my room but not as difficult as I had expected.

Beautiful building and atmosphere. Courteous staff. Great I could have my dog with me too. Room was clean. Lovely to have a bath - lots of hot water. Bed very comfy. Staff helpful when I needed milk and tea replenishing.

Stayed in June 2024

Nothing

It was beautiful

Stayed in May 2024

The rooms are outdated and in desperate need of a deep clean and refurbishment.

The hotel was lovely. Great bar and entertainment. Helpful and friendly staff.

Stayed in June 2024