Holyhead Road, Betws-y-coed, LL24 0AY, United Kingdom
#9 of 13 hotels in Betws-y-coed
Guests' ChoiceBased on 2040 hotel reviews
8.4Cleanliness
8.8
Comfort
8.8
Location
9.6
Facilities
8.5
Staff
9.2
Value for money
8.0
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 20 June 2024
Gary
United Kingdomwe are elderly and would have appreciated luggage assistance as there is no lift. A fridge in the bedroom is what we usually expect.
Excellent food, good menu. Breakfast service particularly speedy and good options. Bedroom comfortable.
Stayed in June 2024
Reviewed: 20 June 2024
Robert
United KingdomThe shower was difficult to turn on and off, a lot of people we stayed with said the same, Room was cold in the morning so turned the rad valves on and was a little noisy with the heating on but not a major issue. Would definitely stay again. Ensure you book your table before you stay as it gets quite busy.
Excellent sized rooms, with a great breakfast very comfortable bed. Service for breakfast was excellent and we also had a lovely night at the bar. Very good location with shops nearby and close to Snowdon.
Stayed in June 2024
Reviewed: 20 June 2024
Julia
United KingdomWe stayed in the main part of the hotel so there was no.lift so I had to carry my husband wheelchair up and down the stairs. We are both vegetarian and although they do provide an excellent menu the staff stated the veggie sausages were non branded so due to allergies we could not have them but we did otherwise have a nice breakfast.
Location is central so great for getting about. The staff are lively. Hotel room was lovely, clean and comfortable. The bar area is comfortable with some nice beer
Stayed in June 2024
Reviewed: 20 June 2024
Brenda
AustraliaVery central and comfy accomodation
Stayed in June 2024
Reviewed: 15 June 2024
Vasant
IndiaNot sure.
Location is awesome
Stayed in June 2024
Reviewed: 14 June 2024
Ann
United StatesIssues with the shower not working properly. But the very nice staff (see above) offered to refund part of my payment because of the shower issue. Perfectly right, exactly the correct response by staff. So maybe that is a “like …”
Location. And the staff was very nice. No need to buy breakfast at Royal Oak— the excellent Popty bakery in the Spar up the road 3 min walk does fabulous baked goods and fresh sandwiches for your days activity.
Stayed in June 2024
Reviewed: 13 June 2024
Deborah
New ZealandA wonderful stay in a beautiful room, in a lovely friendly hotel. Breakfast offered lots of choice and the wait staff were great. Loved the whole experience, thank you.
Stayed in June 2024
Reviewed: 4 June 2024
Lindy
United KingdomIt was such a beautiful building furniture was fabulous breakfast A* View fabulous
Stayed in May 2024
Reviewed: 4 June 2024
Stuart
United KingdomN/A
Location is great Got discount for the room 108 due to scaffolding on the outside view. in fairness wasnt needed as not obstructing our view
Stayed in June 2024
Reviewed: 3 June 2024
Carl
United KingdomWe stayed in the stable block, we have stayed here before. All perfectly fine and outer decoration is spot on. The room is starting to look a little tired - perhaps personal preference. But very clean and very happy with it all.
Welcome staff - Jennie (I believe) was incredibly welcoming. Answered all our questions. Smiley and friendly and a perfect person to welcome us. In the morning we were greeted for breakfast and a very friendly member of staff took our order and he checked that we were happy. Food was great.
Stayed in June 2024
Reviewed: 1 June 2024
Simon
United KingdomRoom was too hot
location, helpful and friendly staff
Stayed in May 2024
Reviewed: 27 May 2024
Gerard
United KingdomLovely stay, food excellent - we had an evening meal with our friends and the service was excellent. Room very comfortable - breakfast excellent
Stayed in May 2024
Reviewed: 20 May 2024
Ben
United KingdomLodge rooms are a bit of a hike from the main hotel . Bar shuts too early .
Comfy beds and clean
Stayed in May 2024
Reviewed: 17 May 2024
Chris
United KingdomNothing !
Staff were really friendly . Room really comfortable
Stayed in May 2024
Reviewed: 15 May 2024
Janet
United KingdomWe had a problem with the room being very hot despite having the window wide open. The quilt also felt very heavy.
Location, decor, staff and breakfast
Stayed in May 2024
Reviewed: 14 May 2024
Heleen
NetherlandsWonderful location, friendly staff, great comfortable beds
Stayed in April 2024
Reviewed: 13 May 2024
Paula
United KingdomStaff were fantastic. We arrived late, after a long walk on Snowdon, and they kept the kitchen open for us to have a meal (it was just closing). All staff were very welcoming and we felt very looked after. Hotel location was perfect - right in the centre and with parking. Rooms really lovely.
Stayed in May 2024
Reviewed: 9 May 2024
Roger
United KingdomBathroom a little tired. Bedroom was too warm, but noise and kitchen smells meant opening the window was not advisable. Despite these comments our stay was very enjoyable.
Relaxed atmosphere, good food, helpful staff and great location. Free parking and WiFi available.
Stayed in May 2024
Reviewed: 8 May 2024
Gerard
United KingdomBathroom not reflective of cost of room. No hook to hang gown or towel Sealant around bath perished Large cobweb Mirrors losing silvering around edges, looking dilapidated Bed slopes back to head due to floor, not a major but easily levelled if time taken
Location- friendly staff - good cooked breakfast
Stayed in May 2024
Reviewed: 6 May 2024
Paul
United KingdomNo long mirror in the bedroom. View of the bins was unpleasant and the heat in the hotel was hot
Breakfast nice, evening meal was a bit chaotic. Got meal completely wrong but second night was lovely
Stayed in May 2024
Reviewed: 1 May 2024
Mark
United KingdomNo Tv for watching live sport
Great location
Stayed in May 2024
Reviewed: 1 May 2024
Sarah-louise
United KingdomThe heating was blasting, woke up sweating
Central location. Comfortable bed
Stayed in February 2024
Reviewed: 29 April 2024
Chopra
United Kingdomprice point and variety
Breakfast had limited options for the price paid.
Stayed in April 2024
Reviewed: 26 April 2024
Cheryl
United KingdomThe rear car park is a little noisy early on as many people off to start their hikes etc early. But if you are there for the same reasons it's fine.
The staff were wonderful and very knowledgeable about the area and offered great advise. Restaurant was nice and reasonably priced. Again the staff were super friendly and kind.
Stayed in March 2024
Soprabolzano, Italy
Lourdes, France
Chengdu, China
Vysoke Tatry - Tatranska Lesna, Slovakia
San José, Costa Rica
Yamanouchi, Japan
Bielsa, Spain
Forte dei Marmi, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content