Holyhead Road, Betws-y-coed, LL24 0AY, United Kingdom
#8 of 13 hotels in Betws-y-coed
Guests' ChoiceBased on 1867 hotel reviews
8.5Cleanliness
8.9
Comfort
8.9
Location
9.6
Facilities
8.5
Staff
9.3
Value for money
8.0
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 September 2024
William
United StatesStairs
Most everything
Stayed in September 2024
Reviewed: 25 September 2024
Steven
United KingdomEasy to find with ample parking, quick check-in and check-out with friendly staff and decent onsite facilities
Stayed in September 2024
Reviewed: 24 September 2024
David
United KingdomSome construction outside woke us at about 7.30 this morning,
Lovely rooms, very clean and well kept
Stayed in September 2024
Reviewed: 23 September 2024
Mike
United KingdomNo charging sockets. Poor restaurant service. Outdated bathroom with poorly sited PIR so that the light went off if door left open.
Great location overlooking the river. Spacious room. Restaurant on site. Easy parking. Very efficient neighbouring dining at 'the stables'.
Stayed in August 2024
Reviewed: 19 September 2024
Stephen
United KingdomNice to sort out free parking
Stayed in September 2024
Reviewed: 17 September 2024
Sorrita
United KingdomN/A
Very friendly staff. Couldn’t have asked for a better place to stay. Would definitely be coming back.
Stayed in September 2024
Reviewed: 16 September 2024
Carole
United KingdomGood sized bathroom which could have accommodated a walk in shower which we would have preferred rather than an shower over the bath.
Staff very helpful ,especially when we requested a first floor room as there isn't a lift. Food for both breakfast and evening meal was excellent and location is second to none!
Stayed in September 2024
Reviewed: 14 September 2024
Chris
United KingdomPerfect if a little expensive
Central and good parking to rear with minibus
Stayed in July 2024
Reviewed: 11 September 2024
Wendy
United KingdomNothing great value for money .great stay this has been our second time ,and we will go back again.
The location was great breakfast room was lovely and food was excellent,you had good choice.even the dinner menu at night was lovely.
Stayed in September 2024
Reviewed: 11 September 2024
Sarah
United KingdomPerfect location and hotel exceptionally clean
Stayed in September 2024
Reviewed: 11 September 2024
Helen
NetherlandsBathroom really small.
Breakfast. Position of hotel. Free parking near hotel.
Stayed in September 2024
Reviewed: 10 September 2024
Rachael
United KingdomStrange system of lighting in the bathroom. It goes off if there is not discernible movement for about 30 seconds, therefore when showering or using the loo, the light goes off. Quite disconcerting.
Classy atmosphere, big, comfy bed, spacious room.
Stayed in September 2024
Reviewed: 9 September 2024
David
United KingdomOnly downside to the room we stayed in, was it was on the corner of the building & being a Saturday night, the bar next door had a live singer on, which if you wanted to stay up was great, but when you were tired & wanted an early night (on a warm night & wanted to the windows open) it was very loud. (although he did play some good tunes). Some aspects of the hotel are dated, with creaky & sloping floors, but it all adds to the character of an old building & is definitely fun after a few drinks lol.
Great location, central to everything & we got a complimentary upgrade to a lovely room with a four poster bed, which overlooked the woodlands at the front. In all honesty, the staff we encountered made the stay even better. Jenny on reception & Jordan who waited on, went above & beyond and nothing was too much trouble for them. They were genuinely the most honest/friendly people, who made you feel comfortable & your stay even more enjoyable. You get complimentary parking at the rear of the building with your stay, which is great & the room, was clean, tidy & spacious & the food was excellent.
Stayed in September 2024
Reviewed: 8 September 2024
Lee
United KingdomGreat location, clean and tidy, good bar / restaurant
Stayed in August 2024
Reviewed: 7 September 2024
Barbara
United KingdomCheck in assistant quite rude on arrival. She looked flustered and my attempt to be sympathetic was met with a snappy rude response. I let that go as she did seem overbusy but I didn't feel welcome on that first impression. Shower did not work but was dealt with quickly. The plumber even came into the breakfast room to confirm the repair. Room was very hot even with the window open. We felt that air conditioning was needed. Room was not cleaned and tea and coffee not replenished after the first night.
Lovely building, good food and staff mostly very polite and helpful. Use of Leisure suite in sister hotel very good but we didn't know before arrival so were not prepared and did not use. Everything nice and clean.
Stayed in September 2024
Reviewed: 1 September 2024
Chloe
United KingdomThe room was lovely clean the staff where very helpful the bed was so comfy had best night sleep overall was lovely little place to stay
Stayed in August 2024
Reviewed: 1 September 2024
Judy
United KingdomRoom a little tired looking
Perfect location and for exploring nearby areas Good breakfast Helpful staff
Stayed in August 2024
Reviewed: 1 September 2024
David
United KingdomGreat staff and location
Stayed in August 2024
Reviewed: 31 August 2024
Irene
United KingdomNothing
The staff! Comfy bed Bath tub... lots of hot water. Good food Lovely room.
Stayed in August 2024
Reviewed: 30 August 2024
Tamara
AustraliaNothing
Perfection
Stayed in August 2024
Reviewed: 30 August 2024
Jon
United KingdomAnnexe/stable is a bit old and tired. Non-working fittings and flickering lightbulbs
Clean and good location, quiet
Stayed in August 2024
Reviewed: 30 August 2024
Olivia
United Kingdomeverything was lovely.
perfect location. it was very cozy and comfortable.
Stayed in August 2024
Reviewed: 28 August 2024
Janey
United KingdomWe had to book 2 rooms as the doubles had max 2 occupancy but our young son could have easily bunked in with us for the one night we were there as the beds were huge!
Staff were really friendly and helpful. Rooms were comfortable. Our booking detail stated it may be a little noisy due to the location over the pub but we weren’t kept awake at all, even with the windows open. Lovely food in the restaurant and breakfast was nice. Great location.
Stayed in August 2024
Reviewed: 27 August 2024
Kerry
United KingdomBeautifully historical
Stayed in August 2024
Soprabolzano, Italy
Lourdes, France
Chengdu, China
Vysoke Tatry - Tatranska Lesna, Slovakia
San José, Costa Rica
Yamanouchi, Japan
Bielsa, Spain
Forte dei Marmi, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content