Knightsone Road, Weston-super-Mare, BS23 2AH, United Kingdom
#10 of 19 hotels in Weston-super-Mare
Guests' ChoiceBased on 1722 hotel reviews
8.0Cleanliness
8.4
Comfort
8.4
Location
9.4
Facilities
8.0
Staff
8.8
Value for money
8.3
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 10 May 2024
Mairead
United KingdomCleanliness of the hotel gone down, under sink filthy, the floor not hoovered even before we entered it, I have stayed at this hotel quite a few times
Very friendly staff, great location
Stayed in May 2024
Reviewed: 7 May 2024
Steven
United KingdomN/A
I booked this hotel for my step-daugther and she really loved it, her was on the ground floor with a patio.
Stayed in May 2024
Reviewed: 6 May 2024
Keith
United KingdomDisabled access was poor for wheelchair user. Access ramp from exterior is too steep to push an adult up and then there was a door threshold to cross. Corridors to room very narrow to navigate with difficult right angle turns.
Excellent breakfast facilities with very friendly and accommodating staff.
Stayed in May 2024
Reviewed: 28 April 2024
Deborah
United KingdomLoved our room x Nothing was too much trouble for the staff xx Love Lorraine on reception a real credit to the hotel xx
Stayed in April 2024
Reviewed: 22 April 2024
Emma
United KingdomLocation was perfect
Stayed in April 2024
Reviewed: 21 April 2024
Jenny
United KingdomNothing
We had a very comfortable stay. The staff were friendly and helpful. Lovely breakfast. We managed to secure a parking space onsite. The hotel is in a great location, we will definitely return.
Stayed in March 2024
Reviewed: 14 April 2024
Julie
United KingdomBed uncomfortable and a lot of noise with guests. Curtains very light so woken up as soon as daylight starts.
Great location central to everything, friendly staff.
Stayed in April 2024
Reviewed: 29 March 2024
Serinne
United KingdomVery small bathroom no bath water took ages to warm up. Toilet was very cramped with shower door, shower also narrow. No availability of breakfast. Narrow corridors from lift with stairs to room. Room was big enough for a small table to sit at but wasn’t one.
Very friendly staff
Stayed in March 2024
Reviewed: 24 March 2024
Julia
United KingdomPlug no where near kettle so had to put kettle on floor, sink not big enough to fit kettle to fill it
Bed was really comfy. Radiator warmed the room up quickly. Staff were friendly and informative. I didnt pay much for my room, i just needed somewhere to lie my head and the room was perfect for that
Stayed in March 2024
Reviewed: 24 March 2024
Craig
United KingdomCouldn’t really fault it
The staff team was small but friendly, very attentive , happy to help
Stayed in March 2024
Reviewed: 11 March 2024
Stewart
United KingdomOnly 1 small thing ... the shower in our room had very poor water pressure..
Staff at hotel were very friendly and helpful.. Location was great , lovely old building.
Stayed in March 2024
Reviewed: 4 March 2024
Joanne
United KingdomThe shower did not work, so I made the reception aware.
Location was close to a venue I was visiting
Stayed in March 2024
Reviewed: 31 January 2024
Payne
United KingdomThe size of the room and position of the wash basin no room to wash properly no lighting on stairs going down to breakfast dangerous variety on cold breakfast cereal and no fruit wasn't value for money for £10 of
The position and the view and the price
Stayed in January 2024
Reviewed: 2 January 2024
Mandy
United KingdomOur bathroom was very disappointing and needs a refurbishment, the shower was impossible to use due to access it is a large step up with no rails to hold on to, the hot tap on the basin leaked, the toilet seat was loose
The Staff are a credit to the management, they are approachable amiable and pleasant at all times , the communal areas were well kept and the bar had a lovely atmosphere made all the better by Davish.
Stayed in December 2023
Reviewed: 18 December 2023
Martien
United KingdomUnpleasant smell bathroom Chest of drawers is falling apart Kettle too big to fill using the tiny corner sink so you have to fill it under the shower head
Location and tranquil colour scheme of the room
Stayed in December 2023
Reviewed: 14 December 2023
Kim
United KingdomLovely homely hotel beautiful breakfast and kind and friendly staff
Stayed in December 2023
Reviewed: 13 December 2023
Megan
United KingdomView from window. No biscuits. Staff not particularly friendly.
Didnt have breakfast as didn’t want to pay £10 for it.
Stayed in December 2023
Reviewed: 11 December 2023
Daly
United KingdomVery warm in room
Lovely helpful staff and tasty breakfast
Stayed in December 2023
Reviewed: 11 December 2023
Christopher
United KingdomThought the bar prices were very pricey more or less double to the bar next door don't mind a bit dearer but double? come on.
Very nice hotel good facilities and very clean could do with some tlc in the room draughty windows and uneven floor but all easy fixes.
Stayed in December 2023
Reviewed: 9 December 2023
Leslie
United KingdomNothing
We stoped there as part of a swingers weekend and the rooms we spacious and clean
Stayed in November 2023
Reviewed: 3 December 2023
Terry
United KingdomGreat hotel
Stayed in October 2023
Reviewed: 1 December 2023
Autumn
United KingdomNothing
Very friendly and had entertainment
Stayed in November 2023
Reviewed: 29 November 2023
Brian
United KingdomVery good breakfast and great location. Very helpful and friendly staff.
Stayed in November 2023
Reviewed: 25 November 2023
Anthony
United KingdomLovely room! Had the balcony room and for the price was lovely and a lovely view! Very clean and we really enjoyed our stay. Can’t wait to stay there again in the future.
Stayed in October 2023
Reviewed: 19 November 2023
Bill
United KingdomTepid/cold water in the morning.
Great value. Friendly staff. Off road parking (when not busy..). I booked a single room but was given a double when checking in as I am quite tall.
Stayed in November 2023
Lviv, Ukraine
Kingman, USA
Mattoon, USA
Miyajima, Japan
Alicante, Spain
Buenavista del Norte, Spain
Bat Yam, Israel
Brno, Czech Republic
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content