Windows in bedrooms don’t open far which I appreciate is a safety measure but it can get a bit airless which is a shame when you are by the sea

Nice communal rooms

Stayed in June 2024

Stairs are not suited for people with disabilities or mobility needs

Close location to public transport and port

Stayed in June 2024

While it was nice having a room with a sea view, due to the building being listed the windows are old/thin, you could hear everything, which could be loud late at night when bars were closing, making it difficult to sleep sometimes. The bed could benefit from a new mattress as the current one creaked every time you turned over. Blackout curtains would also be great as the street lights were very bright and lit up the room all night. The trains and hover crafts start early, so again, be prepared for a noisy start to your day. We're sure not all rooms would be the same, our friends were on a higher floor sea view room and didn't experience the amount noise we did.

It was a nice hotel, great location, over the road from train/bus links, making it easy to get around the island if you wanted a day off from driving. Close to beach, shops, plenty of places to eat and things to do. Very clean, friendly staff were always happy to help. The hotel restaurant served excellent food and the bar & lounge were nice places to relax.

Stayed in June 2024

There was a door joining other room if you didn't check the lock was on or not someone could walk in your room when you were sleeping or went outside. Hotel staff needs to tell this to guest so guest can make sure to lock that door so you can have your privacy.

Overall the hotel was good. The room's decor was a bit dated.

Stayed in May 2024

On view from bedroom.

Friendly staff and great location with car parking.

Stayed in May 2024

The wifi facility was absolutely bogus as the wifi did not work at all. When asked they said they had boosters earlier but not now and that's the reason for no internet.

We liked the location of the hotel and it was centrally placed with a good sun deck bar

Stayed in May 2024

Blocked toilet

Comfortable room

Stayed in May 2024

A premier room was booked, and a ‘king size’ bed expected, hopefully with at least some kind of open view. The initial room allocated had neither. However, after making an enquiry to Reception we were settled into another room which more than satisfied our anticipation at no extra cost, but only for three nights. Then we were returned to the original room for the remaining two nights.

Porridge was the best I have had at any venue in the last few years, and the cooked offerings were excellent.

Stayed in May 2024

Notjing

Lovely hotel in a great location. Room had a great view. Excellent breakfast includef

Stayed in May 2024

We booked three rooms. We had a premier double with sea view which was one of the „better“ rooms with a sea view . The twin room was fine and the other room was too. Ours was the worst of our booking. We looked directly at the hovercraft but sea view if you look down the road. It wasn’t what I’d expected. Room expensive for what it was. It needs a refresh. Tired decor. Threadbare carpet threadbare curtains. Old furniture in room. Cracked bath. Bathroom Door was chipboard and broken off in corner. Window didn’t close. Very noisy as ground floor room and street lamp shining into room. Needs a good upgrade of decor and furniture as also bare walls. No croissants or pastries available at breakfast. We went for breakfast at 8 so maybe pastries were not ready. £135 for one night so it was a bit pricey compared to other hotels we‘ve stayed in before.

Location good and staff very friendly Coffee , tea and water in room Cooked breakfast option was nice

Stayed in May 2024

nothing

great location

Stayed in March 2024

Bathroom was cold. Was wakened early by noises from room above and cleaner in the corridor.

room was comfortable. Waitress service at breakfast lovely. Location great - sitting at breakfast watching the hovercraft.

Stayed in April 2024

The room was next to the lift, which made it sound like furniture was being moved around. (we did not ask for a change of room as we were only there on a night and it wasn't a frequent noise, just a bit confusing at first.) After the first breakfast we were moved into the room for the bistro and were unable to sit in the bay windows (again we could have asked for this, but it wasn't that important, having seen we only looked out onto the hovercraft base and couldn't see the beach from there.

Breakfast was good plenty to eat and a good choice. Straight across the road from the pier, train and bus station. Around the corner from lots of shops and food outlets. Across from the promenade, a great location.

Stayed in April 2024

The room was clean and tidy the facilities in the room, where as expected

Stayed in March 2024

I didn’t like the Room door locking system at this hotel, I felt a little insecure. A small bottle of water along with the complimentary coffee & tea would have been good

I liked the location, it was easy to find & conveniently located. The staff were very welcoming & friendly

Stayed in March 2024

Excellent staff. Friendly and attentive. hearty breakfast. convenient location

Stayed in March 2024

Parking on the street but it was cheap overnight parking and I used an App, so I could top up with more parking time, without going outside.

Friendly staff. The man working during the night was very helpful. I needed to go out for work during the night and he offered suggestions for my safety, how to get there, where to park etc. He also asked when I would be back, showing concern and exceptional customer service. The lady working in the morning was friendly and helpful. The location on the seafront is lovely and the building is interesting due to its history. The ensuite looked like a recent renovation. It was clean and welcoming, and really warm, which was lovely

Stayed in February 2024

Great location, decent accommodation, nice breakfast and parking available

Stayed in December 2023

We enjoyed it but some may be put off by the sound of the hovercraft leaving or arriving

Loved the location and the amenities of the hotel. Not too expensive and there was nothing staff wouldn't assist with

Stayed in October 2023

There was only a half role of toilet paper in my room. Also I had breakfast and was the first to arrive in the breakfast room. The waitress serviced the three tables around me, who arrived after me, first. After 20 minutes I had to get up and ask for tea. Since I was traveling solo, another couple came in and took my table by the window. Finally, I had to carry my luggage up the initial five or six steps to get into the lobby area.

The location was fantastic

Stayed in October 2023

Good place. Clean.

Stayed in October 2023

all ok

location next to ferry and sea front , locked location for cycles

Stayed in October 2023

Certain areas shut for a wedding. Great pub next door though The veterans

Loac at ion

Stayed in October 2023

A lot of stairs to get to room.

Great location, good staff and good breakfast

Stayed in September 2023