The room was absolutely filthy. Stains all over the sofa. Dust all over the windows which didn't look like they'd been cleaned in months. Mould in the bathroom. A little tlc which wouldn't take long and it would of been fine

Good location on the front.

Stayed in May 2024

Constant banging throughout the night One lot of tea coffee facilities to do us a weekend Additional parking and breakfast options a 7 minute walk away which isn't handy when ur carrying luggage etc Shower was hot and cold constantly

Location was great

Stayed in June 2024

None really ..the only little detail was the door closers on the room doors , could do with the speed slowing down as they did “bang shut” ..on a couple of the rooms when ppl came in or went out ..

Great location..easy contactless checking in and access into the property , clean and tidy .ideal for us for one night

Stayed in May 2024

Couldn't get the heating to work and it was freezing

Fabulous location. Clean. Large. Comfortable

Stayed in April 2024

Shower access we managed but some people would struggle to get in to it it was a norrow access

Nice big rooms

Stayed in May 2024

Opposite your shower is a white, blurry curtain that was not enough for privacy, which made me feel a little uncomfortable.

Close distance to the beach, clear instructions to self-check-in, spacious room

Stayed in May 2024

The shower was too cold of scalding hot. The tap was wobbly . The heaters didn’t all work. Overall everything else good .

Loved that tea and coffee and some milk was provided also clean towels and bedding. The location and view was just perfect.

Stayed in April 2024

Apartment was very basic and had some areas that I would class as “dirty”.

Good location

Stayed in April 2024

The heating in the room did not work. I contacted the property and didn’t get a response so we were a bit cold whilst in the room!

It was a lovely clean property, nice tea and coffee facilities and a shower. The bed was extremely comfy and the location was perfect for what we wanted to do in Whitby. I loved the aesthetic, the ammonite door handles were fab!

Stayed in March 2024

The bathroom was a bit of a squeeze, especially when you're pregnant

Big space and close to beach and town. Great views

Stayed in March 2024

It wasn't the cleanest. The bed was uncomfortable. Pillows where very thin. Very noisy neighbours who kept setting the alexa off in our room

Love the position.

Stayed in February 2024

The furniture in the living room were a little bit worn, looked dull and dated, but not dirty? The heating were not set very well, come on in the middle of the night so wake up sweating and then cold in the morning when we get up and had to put fire on! Suppose to tell 'Alexa' to turn on/off heating but didn't work.

The location were excellent for us as we were in the Pavilion all weekend. We were all self catering, so no food were included. Some took their own food and were very pleased with all the facilities.

Stayed in May 2022

No face to face contact with anyone or information provided in accommodation as how to get breakfast or use of the swimming pool

Stayed in August 2021

Parking is a nightmare, paying in advance for parking doesn’t guarantee you a parking space. They are very strict with 4pm check into the property which I really don’t understand when you have to check out at 9:30am! We were given a code from 1:30pm because it was ready but we’re not allowed in. The double room was great and in the middle of the property but the back room was soooooo noisey. Noise echoes around the courtyard and me and my son were up by 3am from the seagulls. We moved the mattresses into the lounge the second night to get some sleep. The curtains are only just hanging on and don’t stop any light coming through because they are so thin. Getting into the property was a challenge the keypad only worked sometimes. Getting out was harder as there was no door handle which must be a serious breach of health and safety. In a fire I’m not sure I could have got out. Any elderly definitely would not be able to. Alexa is also fine for people who can use it. But elderly people may struggle and it’s the only way to turn on the heating. Ideally a control over the volume would also have been good. The children above us played music so loud we knew exactly what was being heard and every word. The location is its best feature.

The property was a good size and the location was good.

Stayed in August 2021

we didn't like the climb up 5 flights of stairs because the lift was out of action, when booking was told there was parking then realised you had to pay and as for getting in the room with the touch key pad it was a nightmare, needless to say we won't be staying again

Stayed in July 2021

Poor wifi No washing solution Not clean kettle No lock for bathroom

The location and spacious house

Stayed in June 2024

No reception on telly and the WiFi wasn't working very well

Clean and comfortable good location had loads of room

Stayed in June 2024

Poo stains in toilet. Hairs in the shower and toilet 2 bugs were in the iron cup (looked like bed bugs) Room clearly hadn’t been cleaned as there was sticky stains on the sides as well as everything else mentioned.

The location wasn’t too bad.

Stayed in May 2024

The apartment was very unclean

Location

Stayed in June 2024

kitchen equipment,

nice location, close to the city and the beach

Stayed in June 2024

Had small kitchen, but no way of washing or drying, no spong or drying up towel , and only 1 plate! Windows didn't open , lock on bathroom sometimes just locked without wanting it to , but was very hard to unlock, microwave was unclean

Lovely building, location fantastic, big apartment, sea view

Stayed in June 2024

Wasn't clean out of date furniture and the chairs were dirty on the arms, such a shame as this place could be better. The shower bottom looked dirty I expected this as the reviews on trip advisor said the same

Bed was comfy but the room smelt of stale smoke from smokers, didn't see any staff as such

Stayed in May 2024

There was a broken fan that banged throughout the night, we were not able to sleep

Location

Stayed in May 2024

On Monday night the front door was left open on Many occasions. We could hear arguing and shouting. I felt insulted that on Tuesday we where blamed for watching TV at 8pm to loud when I video the volume of our TV and it wasn't. the family above jumping up and down on the floor on an aggressive manner.

Mattress needs replacing. At 8pm the people above started jumping up and down on the floor. Our ceiling started to shake. We thought they were having issues so I tried recording it. Didn't get the aggressive jumping but a decision between myself and my girlfriend and our volume was average. The next morning I received a voice mail from the owners saying we was making to much noise. I have thought about this and if WE WAS TO LOUD AT ,8PM. AND WE WASNT. Then the right approach would of been to contact the owner or call down and see how average the volume of our TV was. Not to spend 30 mins jumping up and down on the floor in an aggressive manner.

Stayed in May 2024