1 Neathouse Place, Westminster Borough, London, SW1V 1LH, United Kingdom
#251 of 1,005 hotels in London
Guests' ChoiceBased on 3273 hotel reviews
8.4Cleanliness
8.9
Comfort
9.0
Location
9.4
Facilities
8.5
Staff
8.8
Value for money
8.0
Free WiFi
8.5
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End of dialog contentReviewed: 6 June 2024
Harriet
United KingdomHaving to go out of the building and cross a street to go for breakfadt/dinner.
Cleanliness and room comfort.
Stayed in May 2024
Reviewed: 6 June 2024
Tatjana
SerbiaClose to Victoria station,very convenient.Nice,but very small rooms. Breakfast is nice and quality,but same every day.There is lot of shops an restaurants,so it is great location for exploring city
Stayed in April 2024
Reviewed: 6 June 2024
Ásdís
IcelandThe breakfast was great, good selection.
Stayed in June 2024
Reviewed: 5 June 2024
Dalia
United KingdomThere were no slippers or
The service was excellent and the staff were friendly
Stayed in June 2024
Reviewed: 5 June 2024
Lindsay
United KingdomNothing
Great hotel close to tube station easy to get around Breakfast was excellent Room clean Able to store luggage to make the most of our last day
Stayed in June 2024
Reviewed: 4 June 2024
John
United StatesOur room had a rather small footprint. A bit more floorspace would have been nice. My spouse felt there should have been USB connectors for phone recharging on both sides of the bed. It was a lovely gesture to provide a complimentary bottle of wine, but being a small room with only one chair I was thinking it might make more sense to comp a couple of glasses of wine at your lobby bar. Just a thought.
The breakfast was terrific. The entire hotel staff, from the front desk, to the lobby bar to the cleaners were approachable, friendly and helpful. The rooms were well kept. Our two night stay was a very nice experience from beginning to end.
Stayed in May 2024
Reviewed: 3 June 2024
Paelo
United KingdomWhat i didn’t like was when I booked the hotel I told them my reservation reason for coming. It was my husband s birthday nana that it would be nice if they had put something in room for him even if it was only a card or something. And they emailed me back knowing, buth when we got there nothing was mentioned my receptionist so next day I reminded them and later on that day they asked my husbands date of birth which I told them . And they said they will sort it for tomorrow on his birthday but nothing was done . I was very upset and said it s not good customer service after I payed alot of money for two nights included breakfast not the cheapest hotel. But more reason was to cheer him up . And no one acknowledged us .
Everything was lovely beautiful hotel n decor breakfast was sensational . No complimentary water no biscuits to have with your tea or coffee , which most hotels do have in rooms .
Stayed in May 2024
Reviewed: 3 June 2024
Michael
United KingdomGetting to my room
Location
Stayed in May 2024
Reviewed: 3 June 2024
Mausumi
United StatesGreat
Stayed in May 2024
Reviewed: 3 June 2024
Vasilev
BulgariaThere were no windows to open for air circulation, this was the only setback but i think it’s common in London. Not enough drawers for clothes
Location, room was nice and spacious, bathroom.. etc
Stayed in May 2024
Reviewed: 2 June 2024
George
RomaniaCleaning, food
Location, friendly staff, the view
Stayed in June 2024
Reviewed: 2 June 2024
Meral
AustraliaBreakfast was good. There was a range of food but don’t expect to find a chef ready to cook you an omelette. Service was great and considering the large quantity of people eating at any one given time. Everything was very orderly and food was fresh.
Stayed in June 2024
Reviewed: 2 June 2024
Elaine
United KingdomThe only improvement would be a Nespresso machine.
Location, comfort, spaciousness, cleanliness and extremely pleasant and polite staff.
Stayed in June 2024
Reviewed: 1 June 2024
Annika
SwedenThe breakfast was a bit too crowded and the food wasn’t as good as expected for that price.
Great location, nice room and great bathroom. Very professional and friendly staff.
Stayed in April 2024
Reviewed: 1 June 2024
Robin
United KingdomThe layout of the hotel is crazy and would not inspire confidence in an emergency.
Comfortable beds, good showers, nice towels and an extensive breakfast choice.
Stayed in May 2024
Reviewed: 1 June 2024
Philip[
United KingdomN.a
Location. Facilities Decor.
Stayed in May 2024
Reviewed: 1 June 2024
Haykush
NetherlandsWhere is the stairway to the basement?
Stayed in May 2024
Reviewed: 31 May 2024
Ashley
AustraliaBreakfast was good overall however the eggs had very little flavour and the pancakes were quite floury. One thing that stood out was the fact that reception couldn’t call us a taxi unless it was going to the airport only.
The shower had great pressure and the cleaning staff were lovely and accommodating. Riu Plaza is right near Victoria Station which was a big bonus for us. We didn’t hear any noise from the light traffic below. The beds were comfortable.
Stayed in May 2024
Reviewed: 31 May 2024
Aarti
United StatesGreat location, excellent price for London and spacious room
Stayed in May 2024
Reviewed: 31 May 2024
Abdullateef
Saudi ArabiaI wished there is a security at hotel doors, as one of my small bags was about to be snatched by stranger.
Modern hotel in the heart of London.
Stayed in May 2024
Reviewed: 30 May 2024
Walter
United KingdomOnly one pillow each. Needed a second.
Convenient for Victoria Rail and Underground and lots of interesting restaurants. Close to many places of tourist interest. Room quite comfortable and quiet. Breakfast has good choice.
Stayed in May 2024
Reviewed: 30 May 2024
Dina
IsraelEven though it was a new hotel it was built cheaply and it showed on everything. The internet was problematic throughout.
The location was very good.
Stayed in May 2024
Reviewed: 29 May 2024
Henrikh
UkraineThe air was very having and there was a proper ventilation or a way to open the windows. I was told the hotel was all full when I wanted to change the room
The room was quiet
Stayed in May 2024
Reviewed: 28 May 2024
Holger
GermanyRoom without a window was a bit peculiar
Very good breakfast
Stayed in May 2024
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