1 Neathouse Place, Westminster Borough, London, SW1V 1LH, United Kingdom
#251 of 1,005 hotels in London
Guests' ChoiceBased on 3268 hotel reviews
8.4Cleanliness
8.9
Comfort
9.0
Location
9.4
Facilities
8.5
Staff
8.8
Value for money
8.0
Free Wifi
8.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 12, 2024
Laraine
United KingdomNo fresh air. The huge windows could do with some sort of ventilation, Air conditioning upsets me so I can’t have it on, subsequently the room was very hot and stuffy.
Location
Stayed in May 2024
Reviewed: May 12, 2024
Jordan
NetherlandsApart from a few stains on the windows when we arrived, there was nothing we disliked.
Room was clean, comfortable, and had a nice view of the London Eye. The location of the hotel is perfect for exploring the city as multiple highlights are within walking distance and for others you can use public transport from Victoria station, which is a short three minute walk from the hotel.
Stayed in May 2024
Reviewed: May 12, 2024
Sharon
United States of AmericaThe walk to our room was ridiculous. We were in the 110 section where we had to take the elevator to level 2, then walk down the steps and up the steps and down the halls…… it was a maze to get in and out each time. You really need to figure out how to be able to use that elevator that puts you right out at the restaurant to get to the lobby even when the restaurant is closed.
Location was perfect - walking distance to major attractions like the palace; close to Victoria station. Room was spacious and provided the bedding we needed (2 singles and a single pull out for 3 friends traveling together). The continental breakfast offered more than we could ever have expected. A great treat! I would definitely stay here again.
Stayed in May 2024
Reviewed: May 12, 2024
Tim
IrelandMinor things.. Shower door seal was wrongly installed, leaking on floor - flipped it around and it stopped leaking.
Breakfast was good, rooms were clean and the location was great 😃 . Quiet and comfortable!
Stayed in May 2024
Reviewed: May 12, 2024
Walsh
Australiaall was good
Great place for a quick stop before flying out . Happy and helpful staff and the breakfast was amazing .
Stayed in April 2024
Reviewed: May 11, 2024
Erxiong
AustraliaThere some technical issues that affected not only stay but others (toilet flushing too strongly and the fire alarms flashing now stop 30 minutes).
Amazing location, fantastic staff that go beyond the call of duty to assist us with our stay
Stayed in May 2024
Reviewed: May 11, 2024
Emma
United KingdomCleanliness of breakfast area due to high turn over
Location
Stayed in May 2024
Reviewed: May 10, 2024
Inah
PhilippinesClean and near in all attractions
Very nice place
Stayed in March 2024
Reviewed: May 10, 2024
Thomas
IrelandModern hotel so rooms not as large as older hotels. For business travelers the in room desk is small.
Great facilities, great staff and perfect location for access to all key city center destinations and both public transport interchanges (Rail/bus/coach/underground) and taxi ranks. Great selection and quality of food for breakfast.
Stayed in May 2024
Reviewed: May 10, 2024
Patricia
United KingdomNothing.
Clean/modern. Bed very comfortable!
Stayed in May 2024
Reviewed: May 10, 2024
Tim
United KingdomBecause of the pod type design, although the hotel was modern and clean, it felt as though our whole bed moved from activity elsewhere, presumably along the corridor or backing on to our room. Very sudden when you’re not expecting it and it did disturb us.
The breakfast was excellent!
Stayed in May 2024
Reviewed: May 10, 2024
Arwa
JordanBreakfast can be improved
Location! 🫡
Stayed in May 2024
Reviewed: May 10, 2024
Jana
Czech RepublicWe chose a room with a view, unfortunately there is a wall next to the bed in the room, so there is no view from the bed. And now, unfortunately, a crane right outside the windows. Otherwise, the view is eye catching and Westminster, very nice.
Very nice hotel, fast accommodation, sensational breakfast, comfortable room and above all strategic excellent location in Victoria.
Stayed in April 2024
Reviewed: May 9, 2024
Diane
AustraliaNo hot water and not notified about it.
Great location. Great breakfast. Comfy beds. Clean.
Stayed in May 2024
Reviewed: May 9, 2024
John
Isle of ManRestaurant closed apart from breakfast time. And the long walk to breakfast, with long waits for a single lift, was frustrating - we abandoned it and made a perfectly acceptable walk across the road to the main lobby and rather more lifts. Our room had no daylight - it was probably mentioned in the booking, but we didn’t know that there was no window even into an internal atrium.
Spacious room. Unintrusive but automatic attention to rooms - a change these days. Very decent selection for breakfast.
Stayed in May 2024
Reviewed: May 9, 2024
Thurlbeck
United KingdomAutomatic light in bathroom kept coming on when you used the bathroom at night , waking up my partner. Should have been told by reception about this and that hotel maintenance could have come along and de activated it if asked! No carpets in the room - Lino Hotel is a rabbit warren of corridors - some lifts did not take you to reception If you did not know the way (and we found it by accident) you generally have your go outside to set to another part of the hotel for breakfast.
City centre location, new hotel , very clean and modern
Stayed in May 2024
Reviewed: May 9, 2024
Linnea
CanadaNo pool
Great location, comfortable bed, would stay here again.
Stayed in May 2024
Reviewed: May 8, 2024
Khalid
Saudi ArabiaCleaning
Good location Good breakfast
Stayed in May 2024
Reviewed: May 7, 2024
Emma
United KingdomThe noise from directly above my room at 7am (I was in room 333) The banging about with ridiculous
Clean spacious lovely room
Stayed in May 2024
Reviewed: May 7, 2024
Iyobosa
United KingdomInitially reception staff, totally clueless. Check it was at 3, didn’t get in room till nearly 4. No sense of urgency and timing.
Nice location and fantastic room
Stayed in May 2024
Reviewed: May 6, 2024
Caroline
United KingdomA bit strange having to leave the hotel and cross the road to access the restaurant. Ok when the weather is fine but in the cold and/or rain this would not be a great start to the morning.
Clean, well run and efficient. Good selection of hot and cold choices. Very much liked the added touch of providing take-out cups/lids for hot drinks. An excellent start to the day.
Stayed in May 2024
Reviewed: May 6, 2024
Erica
ChinaMattress sagged at the hips, needs replacement. Lacked amenities: no soap, slippers, toothbrush, or toothpaste. Handwash bottle mislabeled as shampoo.
Great location, excellent breakfast.
Stayed in May 2024
Reviewed: May 5, 2024
Perveen
United KingdomThe toilet flush was broken and fiddly
Great location, lovely fresh english breakfast and pastries, nicely decorated, comfortable beds and accommodating staff.
Stayed in May 2024
Reviewed: May 5, 2024
Valerie
CanadaWe were put in a family room that had accessible bathroom. It was a bit odd for someone that didn’t actually need this as the toilet seat was quite high. The shower was not the best for water pressure and it flooded the bathroom one day when not draining. The staff did assist us very quickly though. The breakfast was good but a touch repetitive after so many days. I wish they would not allow people to smoke right outside the door to the breakfast area. It all blows right back in every time the door opens. If this bothers you don’t sit near the entrance to the street.
Great location near Victoria Train station and Tube stop as well as bus. We could adjust temperature in the room. We also liked the tea and coffee station in the room including kettle and mini fridge. The staff in the breakfast area are all excellent and work very hard.
Stayed in May 2024
Reviewed: May 5, 2024
David
United KingdomNo evening meal facilties despite what it said in room info. Also no lounge ar5ea just a few seats spread around reception . Price paid would have expected a lounge area. Felt more like an up market Premier Inn .
Location perfect . Breakfast excellent . Staff excellent.
Stayed in May 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content