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  5. Reviews of Riu Plaza London Victoria

Reviews of Riu Plaza London Victoria This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1 Neathouse Place, Westminster Borough, London, SW1V 1LH, United Kingdom

#251 of 1,005 hotels in London

Guests' Choice

Review Score

Based on 3268 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    9.0

  • Location

    9.4

  • Facilities

    8.5

  • Staff

    8.8

  • Value for money

    8.0

  • Free Wifi

    8.5

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: May 12, 2024

    8.0
    Very nice hotel & the breakfast was excellent.
    • Leisure trip
    • Couple
    • Deluxe Twin
    • Stayed 3 nights
    • Submitted from a mobile device

    No fresh air. The huge windows could do with some sort of ventilation, Air conditioning upsets me so I can’t have it on, subsequently the room was very hot and stuffy.

    Location

    Stayed in May 2024

  • Reviewed: May 12, 2024

    9.0
    Comfortable stay in a great location!
    • Leisure trip
    • Group
    • Deluxe King Room with City View
    • Stayed 3 nights
    • Submitted from a mobile device

    Apart from a few stains on the windows when we arrived, there was nothing we disliked.

    Room was clean, comfortable, and had a nice view of the London Eye. The location of the hotel is perfect for exploring the city as multiple highlights are within walking distance and for others you can use public transport from Victoria station, which is a short three minute walk from the hotel.

    Stayed in May 2024

  • Reviewed: May 12, 2024

    9.0
    Our trip to England was amazing! We had a great stay at the Riu and enjoyed the amenities.
    • Leisure trip
    • Group
    • Deluxe Family Triple
    • Stayed 3 nights

    The walk to our room was ridiculous. We were in the 110 section where we had to take the elevator to level 2, then walk down the steps and up the steps and down the halls…… it was a maze to get in and out each time. You really need to figure out how to be able to use that elevator that puts you right out at the restaurant to get to the lobby even when the restaurant is closed.

    Location was perfect - walking distance to major attractions like the palace; close to Victoria station. Room was spacious and provided the bedding we needed (2 singles and a single pull out for 3 friends traveling together). The continental breakfast offered more than we could ever have expected. A great treat! I would definitely stay here again.

    Stayed in May 2024

  • Reviewed: May 12, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Family Deluxe - No Window
    • Stayed 4 nights
    • Submitted from a mobile device

    Minor things.. Shower door seal was wrongly installed, leaking on floor - flipped it around and it stopped leaking.

    Breakfast was good, rooms were clean and the location was great 😃 . Quiet and comfortable!

    Stayed in May 2024

  • Reviewed: May 12, 2024

    9.0
    Perfect location and happy staff .
    • Leisure trip
    • Couple
    • Deluxe Queen
    • Stayed 1 night

    all was good

    Great place for a quick stop before flying out . Happy and helpful staff and the breakfast was amazing .

    Stayed in April 2024

  • Reviewed: May 11, 2024

    9.0
    Amazing time with minor technical issues.
    • Leisure trip
    • Couple
    • Deluxe King
    • Stayed 4 nights
    • Submitted from a mobile device

    There some technical issues that affected not only stay but others (toilet flushing too strongly and the fire alarms flashing now stop 30 minutes).

    Amazing location, fantastic staff that go beyond the call of duty to assist us with our stay

    Stayed in May 2024

  • Reviewed: May 11, 2024

    7.0
    Perfect location and functional room which was clean and comfortable
    • Business trip
    • Solo traveler
    • Deluxe King
    • Stayed 3 nights
    • Submitted from a mobile device

    Cleanliness of breakfast area due to high turn over

    Location

    Stayed in May 2024

  • Reviewed: May 10, 2024

    9.0
    1
    • Leisure trip
    • Couple
    • Deluxe King
    • Stayed 1 night
    • Submitted from a mobile device

    Clean and near in all attractions

    Very nice place

    Stayed in March 2024

  • Reviewed: May 10, 2024

    9.0
    When back in London next time this hotel will be on my short list
    • Leisure trip
    • Family with young children
    • Deluxe Twin
    • Stayed 3 nights

    Modern hotel so rooms not as large as older hotels. For business travelers the in room desk is small.

    Great facilities, great staff and perfect location for access to all key city center destinations and both public transport interchanges (Rail/bus/coach/underground) and taxi ranks. Great selection and quality of food for breakfast.

    Stayed in May 2024

  • Reviewed: May 10, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing.

    Clean/modern. Bed very comfortable!

    Stayed in May 2024

  • Reviewed: May 10, 2024

    7.0
    Great hotel, food and facilities but would probably not return for the reason stated above.
    • Leisure trip
    • Couple
    • Deluxe King
    • Stayed 1 night
    • Submitted from a mobile device

    Because of the pod type design, although the hotel was modern and clean, it felt as though our whole bed moved from activity elsewhere, presumably along the corridor or backing on to our room. Very sudden when you’re not expecting it and it did disturb us.

    The breakfast was excellent!

    Stayed in May 2024

  • Reviewed: May 10, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe King
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast can be improved

    Location! 🫡

    Stayed in May 2024

  • Reviewed: May 10, 2024

    9.0
    Very nice new hotel in a strategic location
    • Business trip
    • Family with young children
    • Deluxe King Room with City View
    • Stayed 2 nights

    We chose a room with a view, unfortunately there is a wall next to the bed in the room, so there is no view from the bed. And now, unfortunately, a crane right outside the windows. Otherwise, the view is eye catching and Westminster, very nice.

    Very nice hotel, fast accommodation, sensational breakfast, comfortable room and above all strategic excellent location in Victoria.

    Stayed in April 2024

  • Reviewed: May 9, 2024

    7.0
    Great place to stay, near transport and major sights.
    • Leisure trip
    • Travelers with friends
    • Deluxe Twin
    • Stayed 4 nights
    • Submitted from a mobile device

    No hot water and not notified about it.

    Great location. Great breakfast. Comfy beds. Clean.

    Stayed in May 2024

  • Reviewed: May 9, 2024

    7.0
    Clean, modern with cheerful, helpful concierge - so many good things about the accommodation, but we’d choose the room c
    • Leisure trip
    • Couple
    • Deluxe - No Window
    • Stayed 3 nights
    • Submitted from a mobile device

    Restaurant closed apart from breakfast time. And the long walk to breakfast, with long waits for a single lift, was frustrating - we abandoned it and made a perfectly acceptable walk across the road to the main lobby and rather more lifts. Our room had no daylight - it was probably mentioned in the booking, but we didn’t know that there was no window even into an internal atrium.

    Spacious room. Unintrusive but automatic attention to rooms - a change these days. Very decent selection for breakfast.

    Stayed in May 2024

  • Reviewed: May 9, 2024

    8.0
    Nice new hotel, centrally located but once the newness wares off there are better / cheaper hotels in london to stay
    • Leisure trip
    • Couple
    • Deluxe King
    • Stayed 2 nights
    • Submitted from a mobile device

    Automatic light in bathroom kept coming on when you used the bathroom at night , waking up my partner. Should have been told by reception about this and that hotel maintenance could have come along and de activated it if asked! No carpets in the room - Lino Hotel is a rabbit warren of corridors - some lifts did not take you to reception If you did not know the way (and we found it by accident) you generally have your go outside to set to another part of the hotel for breakfast.

    City centre location, new hotel , very clean and modern

    Stayed in May 2024

  • Reviewed: May 9, 2024

    9.0
    Quiet room.
    • Leisure trip
    • Family with young children
    • Deluxe King
    • Stayed 2 nights
    • Submitted from a mobile device

    No pool

    Great location, comfortable bed, would stay here again.

    Stayed in May 2024

  • Reviewed: May 8, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe King
    • Stayed 2 nights
    • Submitted from a mobile device

    Cleaning

    Good location Good breakfast

    Stayed in May 2024

  • Reviewed: May 7, 2024

    9.0
    Bright fresh clean airy right near tube staff were great as was breakfast highly recommend
    • Leisure trip
    • Family with young children
    • Deluxe Queen
    • Stayed 1 night
    • Submitted from a mobile device

    The noise from directly above my room at 7am (I was in room 333) The banging about with ridiculous

    Clean spacious lovely room

    Stayed in May 2024

  • Reviewed: May 7, 2024

    7.0
    Good, apart from the initial encounter
    • Leisure trip
    • Couple
    • Deluxe King Room with City View
    • Stayed 1 night
    • Submitted from a mobile device

    Initially reception staff, totally clueless. Check it was at 3, didn’t get in room till nearly 4. No sense of urgency and timing.

    Nice location and fantastic room

    Stayed in May 2024

  • Reviewed: May 6, 2024

    9.0
    Excellent. A lovely, modern and clean hotel with friendly and efficient staff.
    • Leisure trip
    • Family with young children
    • Deluxe King
    • Stayed 1 night
    • Submitted from a mobile device

    A bit strange having to leave the hotel and cross the road to access the restaurant. Ok when the weather is fine but in the cold and/or rain this would not be a great start to the morning.

    Clean, well run and efficient. Good selection of hot and cold choices. Very much liked the added touch of providing take-out cups/lids for hot drinks. An excellent start to the day.

    Stayed in May 2024

  • Reviewed: May 6, 2024

    8.0
    Good location and breakfast, suitable for travelers, but lacks the quality expected of a four-star hotel.
    • Leisure trip
    • Couple
    • Deluxe King
    • Stayed 5 nights
    • Submitted from a mobile device

    Mattress sagged at the hips, needs replacement. Lacked amenities: no soap, slippers, toothbrush, or toothpaste. Handwash bottle mislabeled as shampoo.

    Great location, excellent breakfast.

    Stayed in May 2024

  • Reviewed: May 5, 2024

    7.0
    Great location, hearty breakfast, comfortable beds
    • Leisure trip
    • Family with young children
    • Deluxe Family Triple
    • Stayed 1 night
    • Submitted from a mobile device

    The toilet flush was broken and fiddly

    Great location, lovely fresh english breakfast and pastries, nicely decorated, comfortable beds and accommodating staff.

    Stayed in May 2024

  • Reviewed: May 5, 2024

    8.0
    Nice hotel close to transportation and restaurants and grocery stores. I would book this again if the price was right.
    • Leisure trip
    • Family with young children
    • Deluxe Family Triple
    • Stayed 9 nights
    • Submitted from a mobile device

    We were put in a family room that had accessible bathroom. It was a bit odd for someone that didn’t actually need this as the toilet seat was quite high. The shower was not the best for water pressure and it flooded the bathroom one day when not draining. The staff did assist us very quickly though. The breakfast was good but a touch repetitive after so many days. I wish they would not allow people to smoke right outside the door to the breakfast area. It all blows right back in every time the door opens. If this bothers you don’t sit near the entrance to the street.

    Great location near Victoria Train station and Tube stop as well as bus. We could adjust temperature in the room. We also liked the tea and coffee station in the room including kettle and mini fridge. The staff in the breakfast area are all excellent and work very hard.

    Stayed in May 2024

  • Reviewed: May 5, 2024

    8.0
    Very good. Just a few niggles as describe. However would stay again
    • Leisure trip
    • Couple
    • Deluxe King
    • Stayed 2 nights
    • Submitted from a mobile device

    No evening meal facilties despite what it said in room info. Also no lounge ar5ea just a few seats spread around reception . Price paid would have expected a lounge area. Felt more like an up market Premier Inn .

    Location perfect . Breakfast excellent . Staff excellent.

    Stayed in May 2024

Showing 76 - 100

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