Croft Road, Torquay, TQ2 5UD, United Kingdom
Based on 184 hotel reviews
4.9Cleanliness
5.6
Comfort
5.9
Location
7.2
Facilities
5.2
Staff
6.6
Value for money
6.3
Free WiFi
7.3
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End of dialog contentReviewed: 20 September 2024
Holly-jade
United KingdomThe floor was dirty, the shower leaked, the drawers were broken.
Stayed in September 2024
Reviewed: 13 September 2024
Donna
United KingdomRoom needed updating. Didn't like having paper cups, no towels, no spoon for tea, no staff available on reception
Location was fine
Stayed in September 2024
Reviewed: 4 September 2024
Claire
United KingdomWas being renovated and wasnt aware until arrival so no bar or food available at the hotel
The views are fantastic
Stayed in August 2024
Reviewed: 31 August 2024
Shalmoli
United KingdomNo maintenance. No towel in the room. Issue with the bathroom. No cleaning service.
Nothing
Stayed in August 2024
Reviewed: 28 August 2024
C
Belgium1# My room was not clean when I arrived {dirty cupboard, floor}; 2# They did not clean my room during my stay; 3# Other places in the hotel were a lot dirtier than expected.
The bed was OK, the hotel was close to the beach. When I asked for a toilet brush, I got it as soon as they could give it to me. I could get extra soaps, tea, etc. when I asked for it. Note: >> I am just generous with my rating, because the hotel is in renovation << This means that there was almost no staff to receive and serve the clients properly.
Stayed in August 2024
Reviewed: 25 August 2024
Emma
United KingdomThe rooms are alittle dated but we only booked 1 night stay and value for money U can't complain. If they got the rooms up to date they would have a fabulous hotel and make more money on ppl stay
The guy at reception was so lovely check in was gr8 and fast. Alittle disagreement happend with me and my husband and I needed another room and the guy who checked us in helped me straight away with another room he was so lovely fabulous guy
Stayed in July 2024
Reviewed: 21 August 2024
Lucy
United KingdomGreat location. Noisy fire door creaking all night outside the room. The window wouldn’t close. It was locked open , and anyone could’ve climbed in. Broken curtain rail. Clean beds, but dirty bath you could see a line. Clean surfaces on the furniture but not around edges of the floor/ bed.
Stayed in August 2024
Reviewed: 13 August 2024
Ella
United KingdomI really am not one to ever complain or leave bad reviews however this hotel needs a lot of work done and some major improvements are needed. Whilst I can appreciate trying to do work with people using the hotel it just wasn’t pleasant. The place looked deserted and it’s a shame most areas are closed off as the hotel really does have potential. The room when we checked in still had stuff in the bin from the last people to use it, there was no toilet roll or hand soap and the bathroom just wasn’t safe. We were travelling with a 4 and 2 year old and it just didn’t feel overly safe for them. Car park is a nightmare as it’s only got a few spaces available, we had to go to a shop to collect supplies and when we came back it took like 20 minutes to find somewhere safe to put our car as the car park was way too full.
The location is great, it’s only a short walk down to the beach front which has loads of amenities. The staff which I did see were super helpful. Everything is all electronic including entering the property and room which is handy.
Stayed in August 2024
Reviewed: 12 August 2024
Jason
United KingdomBathroom/toilet light didn't work, no staff around most of the time when they were they ignored us, broken taped up towel rail in the bathroom, in the draw was the welcome sheet from the previous guest with the same door code so they could easily have come back as nobody in reception and entered our room, bed sheets too small for the bed so just laid on top and kept moving, bed sheets stained no mugs for drinks just 4 paper cups, for a stay of 4 nights i would expect more than 2 toilet rolls, and i have never stayed at a hotel that didn't let us know when booking that there was no towels provided,
Location
Stayed in August 2024
Reviewed: 12 August 2024
Sarfaraj
United KingdomA few broken doors bed etc, we didn’t get any housekeeping, no staff at times when needed I.e when checking out
Close to nearby attractions, helpful staff which led to an upgrade, rooms were spacious and basics provided
Stayed in August 2024
Reviewed: 12 August 2024
Matt
United KingdomNo shower curtain. Balcony bannister rotten and came away. very delapidated generally
Very cheap, ideal for four men on a golfing trip who only want to sleep in a hotel.
Stayed in August 2024
Reviewed: 1 August 2024
Kate
United KingdomVery run down but they are in the process of renovating. Lots of foreign staff, English not great but all friendly and polite.
Location is great! Staff were friendly. Very basic but can’t complain for the price.
Stayed in July 2024
Reviewed: 29 July 2024
Chantelle
United KingdomI wasnt able to use the bath or shower in room 22 as the hot tap leaks from the back and pours water all over the floor, also I couldnt tell anyone as there was never anyone in reception there was a telephone number to call but as I was there one night as I was leaving the very next morning I would tell someone upon leaving but as iv said there was never anyone in reception, the hotel was being renovated so all you can smell was paint, this was not advertised when I booked, the sheets don't even fit the beds properly, the bathroom towel rail was on full heat with no way to turn it off,
It was pretty quiet no noise Polite
Stayed in July 2024
Reviewed: 22 July 2024
Derek
New ZealandWhat I expected for the price
Stayed in July 2024
Reviewed: 20 July 2024
Leanna
United KingdomNo lampshades, dirty
It's rough but a bed
Stayed in July 2024
Reviewed: 19 July 2024
Lee
United KingdomThe amount of steps I had to climb to get to the room as I'm in a wheelchair. The breakfast could have been much better.
I liked how soft the towels were and the wide range of beverages that were readily available in the room. Also the paint job was fantastic.
Stayed in July 2024
Reviewed: 5 July 2024
Jackie
United KingdomThere is work going in , the place was quite dusty , no bar or breakfast option ,
Close to all amenities, it was a comfortable stay, owners were nice we were made to feel welcome,
Stayed in June 2024
Reviewed: 12 June 2024
Andrew
United KingdomNo breakfast or facilities probably due to being out of season (although it was early June 2024). Tv was too small for size of room. Curtain didn't block out the light. Bedroom toilet was noisy, whooshing sounds. Towels weren't changed daily (only stayed two nights so not a big issue). Towel rail in bathroom had metal feet and banged toes a few times ( probably needs a cover). Bedside lights didn't work. Lobby toilet didn't have a toilet roll.
Good location very near town/ beach. Off street parking was nice. Good sized room, bed comfortable. Had tv with teletext feature. Keyless entry with code was good. Staff (only saw one) was pleasant and helpful.
Stayed in June 2024
Reviewed: 11 June 2024
Charlotte
United KingdomThe cleanliness
The sea view
Stayed in June 2024
Reviewed: 4 June 2024
Sarah
United KingdomBuilding could do with a spruce up, although it looks like they are trying a bit with the rooms. Towels missing from room and only one cup but these were sorted when asked for.
Friendly check in, good location. Service with a smile when we needed help. Could be a beautiful building with the right attention.
Stayed in June 2024
Reviewed: 30 May 2024
Stewart
United KingdomVery run down . Bath had a brown rim around it where it hadn’t been cleaned and a lot of unfinished things . Bath tap ,broken bunk bed top step broken , only one door on wardrobe and that was falling off
View
Stayed in May 2024
Reviewed: 28 May 2024
Roxanne
United Kingdomwas a cockroach in bath room
was ok
Stayed in May 2024
Reviewed: 6 October 2024
Julian
United KingdomWhen I got there the hotel was shut and looked pretty derilict. They sent me to a sister hotel which was actually quite decent.
Stayed in October 2024
Reviewed: 2 October 2024
Jojo
United KingdomEverything
Stayed in August 2024
Reviewed: 29 September 2024
Jojo
United KingdomWow the property is amazing, they have worked hard to getting the place in order well done guys 🥰
Stayed in September 2024
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