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Reviews of Richmond Hotel 2 stars

Croft Road, Torquay, TQ2 5UD, United Kingdom

Review score

Based on 176 hotel reviews

4.8

Score breakdown

  • Cleanliness

    5.5

  • Comfort

    5.8

  • Location

    7.2

  • Facilities

    5.1

  • Staff

    6.6

  • Value for money

    6.3

  • Free WiFi

    7.3

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Showing 1 – 25

  • Reviewed: 20 September 2024

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    The floor was dirty, the shower leaked, the drawers were broken.

    Stayed in September 2024

  • Reviewed: 13 September 2024

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Room needed updating. Didn't like having paper cups, no towels, no spoon for tea, no staff available on reception

    Location was fine

    Stayed in September 2024

  • Reviewed: 4 September 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Was being renovated and wasnt aware until arrival so no bar or food available at the hotel

    The views are fantastic

    Stayed in August 2024

  • Reviewed: 31 August 2024

    5.0
    Passable
    • Leisure trip
    • People with friends
    • Standard Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    No maintenance. No towel in the room. Issue with the bathroom. No cleaning service.

    Nothing

    Stayed in August 2024

  • Reviewed: 28 August 2024

    6.0
    A slow start for Richmond
    • Leisure trip
    • Solo traveller
    • Economy Double Room
    • Stayed 7 nights
    • Submitted via mobile

    1# My room was not clean when I arrived {dirty cupboard, floor}; 2# They did not clean my room during my stay; 3# Other places in the hotel were a lot dirtier than expected.

    The bed was OK, the hotel was close to the beach. When I asked for a toilet brush, I got it as soon as they could give it to me. I could get extra soaps, tea, etc. when I asked for it. Note: >> I am just generous with my rating, because the hotel is in renovation << This means that there was almost no staff to receive and serve the clients properly.

    Stayed in August 2024

  • Reviewed: 25 August 2024

    6.0
    It's a good hotel not the best but good
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    The rooms are alittle dated but we only booked 1 night stay and value for money U can't complain. If they got the rooms up to date they would have a fabulous hotel and make more money on ppl stay

    The guy at reception was so lovely check in was gr8 and fast. Alittle disagreement happend with me and my husband and I needed another room and the guy who checked us in helped me straight away with another room he was so lovely fabulous guy

    Stayed in July 2024

  • Reviewed: 21 August 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Great location. Noisy fire door creaking all night outside the room. The window wouldn’t close. It was locked open , and anyone could’ve climbed in. Broken curtain rail. Clean beds, but dirty bath you could see a line. Clean surfaces on the furniture but not around edges of the floor/ bed.

    Stayed in August 2024

  • Reviewed: 13 August 2024

    5.0
    Great location
    • Leisure trip
    • Family with young children
    • Standard Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    I really am not one to ever complain or leave bad reviews however this hotel needs a lot of work done and some major improvements are needed. Whilst I can appreciate trying to do work with people using the hotel it just wasn’t pleasant. The place looked deserted and it’s a shame most areas are closed off as the hotel really does have potential. The room when we checked in still had stuff in the bin from the last people to use it, there was no toilet roll or hand soap and the bathroom just wasn’t safe. We were travelling with a 4 and 2 year old and it just didn’t feel overly safe for them. Car park is a nightmare as it’s only got a few spaces available, we had to go to a shop to collect supplies and when we came back it took like 20 minutes to find somewhere safe to put our car as the car park was way too full.

    The location is great, it’s only a short walk down to the beach front which has loads of amenities. The staff which I did see were super helpful. Everything is all electronic including entering the property and room which is handy.

    Stayed in August 2024

  • Reviewed: 12 August 2024

    4.0
    Deluxe room I would hate to see how bad a standard room was
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 4 nights
    • Submitted via mobile

    Bathroom/toilet light didn't work, no staff around most of the time when they were they ignored us, broken taped up towel rail in the bathroom, in the draw was the welcome sheet from the previous guest with the same door code so they could easily have come back as nobody in reception and entered our room, bed sheets too small for the bed so just laid on top and kept moving, bed sheets stained no mugs for drinks just 4 paper cups, for a stay of 4 nights i would expect more than 2 toilet rolls, and i have never stayed at a hotel that didn't let us know when booking that there was no towels provided,

    Location

    Stayed in August 2024

  • Reviewed: 12 August 2024

    6.0
    Overall good place to stay a few little updgeades will make the place 5 star worthy!
    • Leisure trip
    • Family with young children
    • Deluxe Family Room
    • Stayed 2 nights
    • Submitted via mobile

    A few broken doors bed etc, we didn’t get any housekeeping, no staff at times when needed I.e when checking out

    Close to nearby attractions, helpful staff which led to an upgrade, rooms were spacious and basics provided

    Stayed in August 2024

  • Reviewed: 12 August 2024

    5.0
    Passable
    • Leisure trip
    • Group
    • Quadruple Room with Sea View
    • Stayed 2 nights

    No shower curtain. Balcony bannister rotten and came away. very delapidated generally

    Very cheap, ideal for four men on a golfing trip who only want to sleep in a hotel.

    Stayed in August 2024

  • Reviewed: 1 August 2024

    5.0
    Good value for money, will be nicer once renovations are complete.
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Very run down but they are in the process of renovating. Lots of foreign staff, English not great but all friendly and polite.

    Location is great! Staff were friendly. Very basic but can’t complain for the price.

    Stayed in July 2024

  • Reviewed: 29 July 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    I wasnt able to use the bath or shower in room 22 as the hot tap leaks from the back and pours water all over the floor, also I couldnt tell anyone as there was never anyone in reception there was a telephone number to call but as I was there one night as I was leaving the very next morning I would tell someone upon leaving but as iv said there was never anyone in reception, the hotel was being renovated so all you can smell was paint, this was not advertised when I booked, the sheets don't even fit the beds properly, the bathroom towel rail was on full heat with no way to turn it off,

    It was pretty quiet no noise Polite

    Stayed in July 2024

  • Reviewed: 22 July 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Standard Triple Room
    • Stayed 1 night
    • Submitted via mobile

    What I expected for the price

    Stayed in July 2024

  • Reviewed: 20 July 2024

    5.0
    Passable
    • Couple
    • Economy Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No lampshades, dirty

    It's rough but a bed

    Stayed in July 2024

  • Reviewed: 19 July 2024

    5.0
    Towels, towels and more towels
    • Leisure trip
    • People with friends
    • Standard Triple Room
    • Stayed 1 night
    • Submitted via mobile

    The amount of steps I had to climb to get to the room as I'm in a wheelchair. The breakfast could have been much better.

    I liked how soft the towels were and the wide range of beverages that were readily available in the room. Also the paint job was fantastic.

    Stayed in July 2024

  • Reviewed: 5 July 2024

    4.0
    Disappointing
    • Leisure trip
    • People with friends
    • Quadruple Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    There is work going in , the place was quite dusty , no bar or breakfast option ,

    Close to all amenities, it was a comfortable stay, owners were nice we were made to feel welcome,

    Stayed in June 2024

  • Reviewed: 12 June 2024

    4.0
    Basic accommodation in a great location with parking, for a couple of nights it was good enough
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    No breakfast or facilities probably due to being out of season (although it was early June 2024). Tv was too small for size of room. Curtain didn't block out the light. Bedroom toilet was noisy, whooshing sounds. Towels weren't changed daily (only stayed two nights so not a big issue). Towel rail in bathroom had metal feet and banged toes a few times ( probably needs a cover). Bedside lights didn't work. Lobby toilet didn't have a toilet roll.

    Good location very near town/ beach. Off street parking was nice. Good sized room, bed comfortable. Had tv with teletext feature. Keyless entry with code was good. Staff (only saw one) was pleasant and helpful.

    Stayed in June 2024

  • Reviewed: 11 June 2024

    5.0
    If you want somewhere to put your head down then with a nice view it’s worth the money but for a long stay wouldn’t reco
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    The cleanliness

    The sea view

    Stayed in June 2024

  • Reviewed: 4 June 2024

    5.0
    Good value for the money
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    Building could do with a spruce up, although it looks like they are trying a bit with the rooms. Towels missing from room and only one cup but these were sorted when asked for.

    Friendly check in, good location. Service with a smile when we needed help. Could be a beautiful building with the right attention.

    Stayed in June 2024

  • Reviewed: 30 May 2024

    4.0
    It was comfy and good size just needs a lot of work done
    • Leisure trip
    • Family with young children
    • Quadruple Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Very run down . Bath had a brown rim around it where it hadn’t been cleaned and a lot of unfinished things . Bath tap ,broken bunk bed top step broken , only one door on wardrobe and that was falling off

    View

    Stayed in May 2024

  • Reviewed: 28 May 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    was a cockroach in bath room

    was ok

    Stayed in May 2024

  • Reviewed: 24 September 2024

    1.0
    Total and complete rip off. The hotel is not ready for guests and are just taking as much money as p
    • Business trip
    • Solo traveller
    • Deluxe Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    The hotel is currently going through renovations which makes disruption understandable. I paid extra for the deluxe room. The room had a bed and a desk. That was it. They were both very old and tatty. The decoration was probably older than i am and very tatty. The patio door to the balcony would not close so i had to sleep with it open all night. The balcony was so rotten that when I stepped out on it I jumped back through the door in fear of going through it. The hotel apparently had no towels at all. On checking in I had to wait over 30 mins to see a member of staff. I went down to complain about the place on 2 separate occasions and did not find a single member of staff. There was no coffee machine as advertised, there was no cleaning products as advertised. The room was filthy. Stains on carpets, walls and bed. I slept fully clothed on top of the bed and never took my shoes of while walking around. I think I would probably have come out the shower dirtier than I went in if there were towels available. I will not stay here again and I would not recommend anyone else to either. Being a builder I have stayed in some horrid places over the years. This place is up amongst the worst.

    Nothing!

    Stayed in September 2024

  • Reviewed: 24 September 2024

    1.0
    AVOID.
    • Leisure trip
    • Solo traveller
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    read the reviews, avoid this place. this is not what I'd class as a hotel. I left about an hour after check in. I've never felt so uncomfortable/unsafe in a hotel before

    nothing.

    Stayed in September 2024

Showing 1 – 25

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