Carrville, Durham, DH1 1TD, United Kingdom
#7 of 16 hotels in Durham
Guests' ChoiceBased on 3162 hotel reviews
8.1Cleanliness
8.7
Comfort
8.7
Location
8.9
Facilities
8.5
Staff
8.6
Value for money
7.7
Free Wifi
7.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 29, 2024
Elizabeth
United KingdomComfortable rooms, friendly staff and lovely leisure facilities!
Stayed in May 2024
Reviewed: May 29, 2024
Nicola
United KingdomThe fusion restaurant wasn’t as good as the steak restaurant. Service was too quick and a lot of the food was unavailable especially the sushi which was disappointing. The lights were bad in the room and we thought we were getting a super king size bed but in fact it was just two singles pushed together! Not enough plug sockets Didn’t like how you couldn’t use all the space facilities and was limited to 1 hour slots.
Lovely big rooms and comfortable beds. The steak house was amazing. Staff were amazing especially Jean (French waiter) he took so much time explaining everything and really had great knowledge on the wine. The spa was amazing although didn’t like how you couldn’t use all the facilities and was limited to 1 hour slots. Staff were all very friendly and breakfast was very nice.
Stayed in May 2024
Reviewed: May 29, 2024
Carol
United KingdomComfortable rooms and good facilities
Stayed in May 2024
Reviewed: May 28, 2024
Mark
United KingdomFurnishings were dated and some showing signs of age and inadequate maintenance. Bathroom ventilation was indequate, dirty and falling out of the wall, which was reported to the front desk at checkout.
Generous sized room, updated bathroom and comfortable bed. Shower pressure and flow was fabulous. Available tea and snacks available in the room were welcome for the weary traveler after a nearly 6 hr drive. Conference facilities were well organised.
Stayed in May 2024
Reviewed: May 27, 2024
Tracy
United KingdomLarge bedroom, very comfy, good facilities.
Stayed in May 2024
Reviewed: May 26, 2024
Damian
United KingdomI did ask for flower petals in the shape of a heart and paid extra for it but didn’t get it.
Everything
Stayed in May 2024
Reviewed: May 25, 2024
Margaret~rose
United KingdomStaff a bit stayed if not local
Food was excellent
Stayed in April 2024
Reviewed: May 24, 2024
Rachael
United KingdomNothing
Very clean and very spacious. Great location
Stayed in April 2024
Reviewed: May 23, 2024
Amanda
United KingdomBreakfast was a bit chaotic . Nice food but shortages of coffee in machine and crockery
Comfortable large room. Excellent location. Excellent pool and spa. Reasonable price
Stayed in May 2024
Reviewed: May 20, 2024
Ian
United KingdomThe Bed was not very comfortable and staff when checking out unfriendly.
Upgraded to a premium room which was stuning
Stayed in May 2024
Reviewed: May 13, 2024
Jo
United KingdomDifficult to get a decent balance on the air-conditioning - it was either too cold or then too hot if you adjusted it slightly.
Liked the bathroom - very comfortable bath & also a large shower. Room was pretty nice overall.
Stayed in May 2024
Reviewed: May 9, 2024
Scott
United KingdomThe room was too hot
Breakfast was excellent
Stayed in May 2024
Reviewed: May 7, 2024
Leon_smith
United KingdomNothing
The Tai Fusion restaurant was very good and resonably priced. Very close the the A1 with a fuel garage on the junction. Bed was very big and comfortable Parking was no problem, plenty of it Hotel is very lively largley because of the Pools
Stayed in May 2024
Reviewed: May 7, 2024
Barbara
United KingdomFood and drink were a little pricey (we are pensioners!)
The spa and pool. The friendly staff. The large bed and room with a view. The lovely bath (we only have shower facilities at home!) Proximity to Beamish.
Stayed in May 2024
Reviewed: May 5, 2024
Stephen
United KingdomRoom had fogged window , very poor pillows uncomfortable and window catches hanging off the frame , shower dial fell off when using it
Great breakfast and afternoon tea
Stayed in May 2024
Reviewed: May 5, 2024
Amy
United KingdomCouldn’t use all the spa facilities and phone didn’t work in room for room service
Stayed in May 2024
Reviewed: May 3, 2024
Clare
United KingdomMore offers on room rates
Beautiful surroundings, welcoming staff above standard room . Made my 50th birthday celebrations very special
Stayed in April 2024
Reviewed: May 1, 2024
Rachel
United KingdomSee above.
The spa was fantastic, rooms and views also. Food was average and let down what was otherwise a very enjoyable stay.
Stayed in April 2024
Reviewed: April 28, 2024
Rebecca
United KingdomPoor lighting, no main lighting at all, there were 2 bedside lights (1 broken) and a lamp. If you wanted to read, none of the lighting was bright enough. Very hot room but no air conditioning. The weather wasn't even very warm, the radiators weren't on but the room was so warm. The window could only open a couple of inches. We tried the fusion restaurant. The wrappers of the dim sum were ok but soggy, the duck spring rolls were in a layer of grease on the plate. We asked for glasses of water with our cocktails, we never received them.
Very comfortable bed, spotlessly clean. The room was very spacious. The reception staff were extremely helpful.
Stayed in April 2024
Reviewed: April 25, 2024
Barry
United KingdomNothing
Overall a Good Stay
Stayed in April 2024
Reviewed: April 25, 2024
Colin
United KingdomNothing
Room size and facilities
Stayed in April 2024
Reviewed: April 23, 2024
Julie
United KingdomThe only thing I could fault is the limit applied to accessing the leisure facilities, you only get 1 hour access and if people are staying in a hotel they may want to make full use of these.
Room was lovely and staff were very friendly. Breakfast was good with plenty of selection and we attended the Abba party night on the evening which was great.
Stayed in March 2024
Reviewed: April 15, 2024
Nadia
United KingdomFound a mouldy orange under the sofa the next morning The bedframe was muddy
The hotel was lovely got a fabulous upgrade
Stayed in April 2024
Reviewed: April 15, 2024
Ben
United KingdomNot full access to spa facilities
Rooms was lovely
Stayed in April 2024
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