Nothing

The spa and bars. Room

Stayed in June 2024

Would have been good to be advised that work was going on above us as alot of banging and drilling which didn't go on for too long.

Fabulous always great. Always love the spa when we stay. Food is plentiful and delicious. More space with the revamp to charcoa from Pemberton carvery.

Stayed in June 2024

Location is excellent for business and room very good

Stayed in June 2024

The breakfast for an additional £30 on top of room price was very poor, half of the ingredients were empty, ones that were available were swimming in grease. No cups to get drinks of juice, no bowls left for cereal/fruit, standing around asking staff as passing then no one returning with anything. Beans were cold. Over all price for room was over priced I'd say.

The amount spent in room was little, but the rooms were nice and the bed was comfy.

Stayed in June 2024

Dirty glasses on the cupboard…

Stayed in May 2024

The additional cost to have full access to the spar even though we were hotel guests and had paid an extra £210 for treatments they wanted another £45 each for access to the infinity pool etc

Lovely hotel with lovely helpful staff. Plenty of options fir food and drinks

Stayed in June 2024

Instant coffee in a room charged at £162 room only - I would expect a coffee machine.. The shower was the worst I've ever experienced as it lacked pressure, and the head would only sit in one position, which meant standing on plug and against Bath taps to ensure under the flow of water . Also, there was only one small bottle of shampoo, conditioner and shower gel between two guests, which was not enough for our stay. Our safe didn't work, and the engineer was unable to fix it. No fridge in room . The chargeable wine and nibbles as I feel these should either be free or not in the room .

Staff

Stayed in June 2024

cramped reception area

bar area and breakfast

Stayed in May 2024

Comfortable rooms, friendly staff and lovely leisure facilities!

Stayed in May 2024

The fusion restaurant wasn’t as good as the steak restaurant. Service was too quick and a lot of the food was unavailable especially the sushi which was disappointing. The lights were bad in the room and we thought we were getting a super king size bed but in fact it was just two singles pushed together! Not enough plug sockets Didn’t like how you couldn’t use all the space facilities and was limited to 1 hour slots.

Lovely big rooms and comfortable beds. The steak house was amazing. Staff were amazing especially Jean (French waiter) he took so much time explaining everything and really had great knowledge on the wine. The spa was amazing although didn’t like how you couldn’t use all the facilities and was limited to 1 hour slots. Staff were all very friendly and breakfast was very nice.

Stayed in May 2024

Comfortable rooms and good facilities

Stayed in May 2024

Furnishings were dated and some showing signs of age and inadequate maintenance. Bathroom ventilation was indequate, dirty and falling out of the wall, which was reported to the front desk at checkout.

Generous sized room, updated bathroom and comfortable bed. Shower pressure and flow was fabulous. Available tea and snacks available in the room were welcome for the weary traveler after a nearly 6 hr drive. Conference facilities were well organised.

Stayed in May 2024

Large bedroom, very comfy, good facilities.

Stayed in May 2024

I did ask for flower petals in the shape of a heart and paid extra for it but didn’t get it.

Everything

Stayed in May 2024

Staff a bit stayed if not local

Food was excellent

Stayed in April 2024

Nothing

Very clean and very spacious. Great location

Stayed in April 2024

Breakfast was a bit chaotic . Nice food but shortages of coffee in machine and crockery

Comfortable large room. Excellent location. Excellent pool and spa. Reasonable price

Stayed in May 2024

The Bed was not very comfortable and staff when checking out unfriendly.

Upgraded to a premium room which was stuning

Stayed in May 2024

Difficult to get a decent balance on the air-conditioning - it was either too cold or then too hot if you adjusted it slightly.

Liked the bathroom - very comfortable bath & also a large shower. Room was pretty nice overall.

Stayed in May 2024

The room was too hot

Breakfast was excellent

Stayed in May 2024

Nothing

The Tai Fusion restaurant was very good and resonably priced. Very close the the A1 with a fuel garage on the junction. Bed was very big and comfortable Parking was no problem, plenty of it Hotel is very lively largley because of the Pools

Stayed in May 2024

Food and drink were a little pricey (we are pensioners!)

The spa and pool. The friendly staff. The large bed and room with a view. The lovely bath (we only have shower facilities at home!) Proximity to Beamish.

Stayed in May 2024

Room had fogged window , very poor pillows uncomfortable and window catches hanging off the frame , shower dial fell off when using it

Great breakfast and afternoon tea

Stayed in May 2024

Couldn’t use all the spa facilities and phone didn’t work in room for room service

Stayed in May 2024