London Rd, East Grinstead, East Grinstead, RH19 2BH, United Kingdom
#5 of 13 hotels in East Grinstead
Guests' ChoiceBased on 1921 hotel reviews
7.8Cleanliness
8.4
Comfort
8.4
Location
8.4
Facilities
8.1
Staff
8.7
Value for money
7.7
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 19 June 2024
Melissa
United KingdomNothing
The room was nice and clean, the bed was really comfortable. The wardrobe had plenty of hangers. The shower room was clean and well equiped. There were plenty of towels available. The breakfast buffet was really well organised and the selection was very varied. It was also easy enough to ask for a to-go box for any extras. The bar is also a very nice and quiet area. The pool and hot tub in the spa are a nice relaxation spot. The hotel is a bit of a maze, but the staff was very helpful in guiding me to my room.
Stayed in June 2024
Reviewed: 18 June 2024
John
United KingdomThe room and bathroom are a little tired looking in places. We did have an issue with a blocked toilet which was like it when we arrived. We used it very carefully until it could be cleared early next morning. Also the maintenance man changed a light bulb in the bathroom, but did not clean up the dust and mess he made on the floor.
We stay here fairy regular when visiting relatives in East Grinstead. Its easy parking off the A22 heading into town. The room was nice and close to reception and was an accessible one with wet room. This was very good to use with a great pressure from the shower itself. The staff are all very professional, helpful and polite. We were given a complimentary drink at the bar each and a KitKat! Breakfast was included in our room price and was really nice bonus. Plenty of choice in a nice dining room. We used the spa and pool which was very relaxing and all free. Nice TV with plenty of channels, Free Wi-Fi was good also.
Stayed in June 2024
Reviewed: 12 June 2024
Michael
United Kingdombreakfast
Stayed in May 2024
Reviewed: 6 June 2024
Anne
United KingdomVery firm bed so I didn’t sleep well but that’s just personal preference.
Great location Beautifully clean Lovely staff
Stayed in June 2024
Reviewed: 2 June 2024
Kenneth
United Kingdomtoilet flashing is too hard to push
n/a
Stayed in June 2024
Reviewed: 28 May 2024
Taylor
FinlandNo chairs on balcony and a bit hasty to take away food plates.
Really pleasant staff and a great breakfast.
Stayed in May 2024
Reviewed: 28 May 2024
Jo
United KingdomWe were in Room 248 which even though it was a great room & very spacious - it felt like the location of it was in a different post code - it was a bit of a trek from all the facilities
The staff were fabulous, breakfast was just the ticket, the pool / spa was a bonus
Stayed in May 2024
Reviewed: 27 May 2024
Dean
United KingdomDuvet was very heavy and too warm for time of year.
Staff very efficient and facilities extremely clean. Full menu available on Room service.
Stayed in May 2024
Reviewed: 27 May 2024
Gwyneth
United KingdomOn arrival the receptionist was not the friendliest first person to greet you. Rather than her giving information I had to ask her lots of questions. And then it seemed a chore for her to answer. However the rest of the reception staff were always smiling and friendly. The allocated room was a long(!) way from the reception and I wasn’t asked if I needed any help with my case as there were a lot of steps and no lift. The carpet around the bin in the bedroom was very stained - looked like tea stains as the tea making facilities were situated next to the bin. Also the carpet by the window looked like a good clean wouldn’t go amiss. When going into the dining room for dinner you were seated by the staff rather than being allowed to chose your table. As a single person I was just allocated where I would fill a space rather than somewhere I could sit and enjoy my meal. There isn’t a lot of ‘ambience’ in the restaurant for an evening meal as it’s the same room where they serve breakfast. If I had stayed another night I would have looked to have eaten out rather than dine at the hotel.
I had a lovely room that was a good size and very spacious. There was everything in it that you could need and the bed was large and comfortable. The pool and spa was clean and tidy and a perfect way to spend an hour relaxing. I really enjoyed the steam room. Good choice of a food at breakfast. However the dinner menu was a little restricted if you didn’t like burgers and pizzas.
Stayed in May 2024
Reviewed: 26 May 2024
Claudine
United KingdomSeals had gone on the windows in our room
Spa Food in the bar and restaurant was superb Great drinks and friendly helpful staff
Stayed in May 2024
Reviewed: 20 May 2024
Angela
United KingdomCould have done with larger pillows.
Property was very clean and tidy. The staff were extremely pleasant and helpful. The bar food we had was very nice as were the breakfasts. Room was good, bed very comfortable. Also plenty of parking spaces.
Stayed in May 2024
Reviewed: 12 May 2024
Sarah
United KingdomThe property was all good. Facilities, room and staff all lovely. We didn’t like having to wait 30 minutes to be seated for breakfast and then everything running out so having to wait for restocking of coffee, juice, hot food items, fruit, pastries… then once finally eating our breakfast being told service was over and we needed to leave. We arrived just before 09:30am having been told we didn’t need to book a slot and services was open from 07:00-10:30am. If we’d been told booking a slot was recommended as a certain time was considered ‘peak time’ we would have happily done so.
Lovely size room, reception staff were knowledgeable and friendly. The spa was a perfect treat for R and R. We booked our stay as a birthday treat and were very touched to receive a complimentary drinks voucher and find some delicious mini cakes beautifully presented in our room. Our dinner was also lovely in the Bay Tree restaurant, service was excellent and efficient. A very comfortable and enjoyable stay.
Stayed in May 2024
Reviewed: 11 May 2024
Whitford
United KingdomBed was slightly too soft for my liking
Stayed in May 2024
Reviewed: 8 May 2024
Helen
United KingdomSoap, pool, bar, restaurant, rooms
Stayed in May 2024
Reviewed: 8 May 2024
Helen
United KingdomIn the first room, the bathroom had no external light. In the second, 230, there was nowhere to put the suitcase.
Spa, pool, bar, restaurant, rooms
Stayed in May 2024
Reviewed: 4 May 2024
Ann
United KingdomPrices of food and drink. Obvious stains around pool at water level, and on white overflow tiles around jaccuzzi. Lack of hanging hooks in room for wet towels and bath robes. Lack of alternative sizes in slippers and bath robes for larger people. Very noisy (loud voices) passing rooms in corridors at night. Atmosphere in restaurant was not relaxing.
Room was excellent. Food was excellent but over priced, as were drinks. Very helpful, friendly staff.
Stayed in May 2024
Reviewed: 1 May 2024
Lisa
United KingdomVery clean staff in every area were and
Stayed in April 2024
Reviewed: 30 April 2024
David
United KingdomSame as above
We had a small room for the two of us
Stayed in April 2024
Reviewed: 29 April 2024
Wesley
United KingdomShower
Restaurant and staff
Stayed in April 2024
Reviewed: 25 April 2024
Andrew
United KingdomThe long walk to the room
Very clean and Modern
Stayed in April 2024
Reviewed: 22 April 2024
Kate
United KingdomProblems with the rooms which should have been resolved.
Comfortable and good staff.
Stayed in April 2024
Reviewed: 19 April 2024
Frank
United KingdomI was happy with it
Breakfast/room/bed and the spa - all good !
Stayed in April 2024
Reviewed: 15 April 2024
Helen
United KingdomCost of accommodation
Breakfast best we’ve had in any chain hotel in uk, bedroom comfortable and slightly basic but no concerns front desk extremely pleasant and bar staff and breakfast just think cost was too high
Stayed in April 2024
Reviewed: 15 April 2024
Rebecca
United KingdomWould of like to have a bath.
Staff great hotel room good…… breakfast was a little cold
Stayed in April 2024
Funchal, Portugal
Valmeinier, France
Dublin, Ireland
Sjøholt, Norway
Venice, Italy
Seimeni, Romania
Weissensee, Austria
Pula, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content