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Reviews of Mercure Ayr Hotel 3 stars

Dalblair Rd, Ayr, KA7 1UG, United Kingdom

#11 of 11 hotels in Ayr

Guests' Choice

Review score

Based on 1523 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.9

  • Location

    8.8

  • Facilities

    7.4

  • Staff

    8.5

  • Value for money

    7.1

  • Free WiFi

    7.7

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Showing 1 – 25

  • Reviewed: 17 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Classic Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    The shower in the bath. Ran out of food choices in the restaurant. Noisy pub next door.

    Convenient location for travel.

    Stayed in May 2024

  • Reviewed: 15 May 2024

    8.0
    Nice trip friendly staff
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Pity swimming pool spa etc is gone now.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    8.0
    Good hotel with great location and staff were excellent. Very friendly bar staff. Will definitely re
    • Leisure trip
    • Couple
    • Classic Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Did not use restaurant and location was excellent. My thanks and appreciation to the staff who found and returned my wife’s diamond ring which she had lost.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Very warm in bar area

    Staff all very helpful but furniture a bit dated

    Stayed in May 2024

  • Reviewed: 13 May 2024

    6.0
    Comfortable stay in a hotel that could do with some updating. Friendly and helpful staff
    • People with friends
    • Classic Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Long wait for breakfast items and not self serve on hot counter. Bowls of hot food were small and not replenished soon enough. They should have replacements ready to go out as soon as needed. Having said that it was tasty. Decor oppressive in dining area and dated. Corridors need updating

    Good central location Sociable bar area open 24 hrs Rooms nice and modern

    Stayed in May 2024

  • Reviewed: 13 May 2024

    8.0
    great hotel at reasonable price
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    no brandy, lemons or limes at the bar

    This is the third time we’ve been here and can’t fault it. Rooms spacious and always clean, good location to walk to beach and staff always helpful and pleasant. Breakfast lovely great selection of hot and cold food. we’ll be back!

    Stayed in May 2024

  • Reviewed: 7 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    That we arrived early and although expected to wait for our room, did not expect people arriving after us to get theirs when it was first come first served, this is my only issue to report as everything else was good.

    Megan, she was lovely and we had arrived early, we had sat and waited at the bar for 3 hours, checking with the gitl on reception if the room was ready and told it wasn't. Once Megan knew we were staying and had been asking about our room she explained its first come first served. 4 other groups had been given rooms, they arrived after us. Megan dealt with this and within 20 minutes we had our room which we really appreciated Megan's input. The staff on breakfast were all lovely too.

    Stayed in May 2024

  • Reviewed: 6 May 2024

    8.0
    Nice comfortable lounge area. Bed was comfortable heating didn’t work but a mobile radiator was available. Quite hotel
    • Family with young children
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Can see the hotel is being renovated. The bathroom has black mould on ceiling can do with a lick of paint

    Very convenient place staff very helpful. Beautiful view shame the windows need a good clean.

    Stayed in May 2024

  • Reviewed: 4 May 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Compact Double Room
    • Stayed 1 night
    • Submitted via mobile

    There was nothing I disliked about the hotel

    The rooms are clean and comfortable, location is central to everything the town and beach

    Stayed in April 2024

  • Reviewed: 1 May 2024

    8.0
    Enjoyed but brkfast wasn't the best
    • Leisure trip
    • Family with young children
    • Classic Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The server should serve u breakfast also it was expensive for breakfast

    Stayed in May 2024

  • Reviewed: 26 April 2024

    8.0
    Very nice stay
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Draughty windows

    Good

    Stayed in April 2024

  • Reviewed: 25 April 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Classic Twin Room
    • Stayed 2 nights

    The staff were so welcoming and friendly and could not do enough to help, the hotel is in a great location.

    Stayed in April 2024

  • Reviewed: 25 April 2024

    8.0
    Would use this hotel again
    • Leisure trip
    • Solo traveller
    • Compact Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room was too hot so had to leave window open, but woken at crack of dawn with noisy seagulls. Don't need that amount of heat during the night. Also, think a wee shortbread or other biscuit on the coffee/tea tray would have been nice and a socket for the kettle, situated at the kettle. For the price of the room, the bathroom tiles could do with refreshing.. looks a bit dated and tired. Chair at dressing table very basic and badly stained. Needs a clean.

    Staff lovely. Beds clean and comfy.

    Stayed in April 2024

  • Reviewed: 24 April 2024

    7.0
    Great Location, Great breakfast. A little rundown
    • Leisure trip
    • Couple
    • Privilege Double Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    No iron or iron board in the room. We had to ask reception twice for this. Also no fridge. The room was nice but the bathroom could do with a facelift. It was also very small. Carpets and walls of the lobby were extremely run down, maybe this could be the hotels next investment.

    I loved the size of the room and the complimentary robes & slippers. The view was also amazing - we were in a sea front privileged room. The location of the hotel was great. Plenty round about. The breakfast was also really great, we were pleasantly surprised.

    Stayed in April 2024

  • Reviewed: 22 April 2024

    7.0
    Fine for what we wanted it for
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Can’t be bothered writing

    Can’t be bothered writing

    Stayed in April 2024

  • Reviewed: 22 April 2024

    7.0
    Close to where we were going
    • Leisure trip
    • Couple
    • Privilege Double Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Some of the extra additions that were supposed to go with the upgraded room were not there

    Had a good view and was close to local facilities

    Stayed in April 2024

  • Reviewed: 20 April 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Compact Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast was good plenty of items to choose

    Stayed in April 2024

  • Reviewed: 19 April 2024

    7.0
    Lovely comfy stay in double room with view down to beach. Breakfast was excellent.
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Information about car parking and not having to look for barman when ordering a drink at bar.

    The location was ideal, facilities were very good, although service a bit slow in bar. Room was clean, comfy and roomy. A huge disappointment was I got fined £100 for parking in disabled parking behind hotel. Nobody informed me of this.

    Stayed in March 2024

  • Reviewed: 18 April 2024

    7.0
    Nice room. Great location. Didn’t sleep well due to the noise
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very noisy. Wasn’t advised there was work going on so was awake first thing with drilling & hammering etc. receptionist said when I was checking out that I should’ve been advised of this when checking in , but nothing was said. Receptionist didn’t say much to be honest when I was checking in , just asked for £5 for parking

    Central location. Room was nice.

    Stayed in April 2024

  • Reviewed: 17 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Compact Double Room
    • Stayed 2 nights
    • Submitted via mobile

    There was no hot water the two days I stayed. Also as a result of that the pool was not available. I had booked the hotel because it had a pool and I was looking forward to a swim.

    The bed was cozy. Nice selection of items for breakfast.

    Stayed in April 2024

  • Reviewed: 15 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Poor bar service

    Good location

    Stayed in April 2024

  • Reviewed: 14 April 2024

    8.0
    Well run and friendly staffed hotel.
    • Leisure trip
    • Solo traveller
    • Compact Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing really

    Central local

    Stayed in March 2024

  • Reviewed: 13 April 2024

    8.0
    Room was very spacious central to the town
    • Leisure trip
    • Family with young children
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Easy access

    Stayed in April 2024

  • Reviewed: 10 April 2024

    6.0
    Ideal for work
    • Business trip
    • People with friends
    • Classic Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Rear parking

    View

    Stayed in April 2024

Showing 1 – 25

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