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  5. Reviews of Mercure Ayr Hotel

Reviews of Mercure Ayr Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Dalblair Rd, Ayr, KA7 1UG, United Kingdom

#11 of 11 hotels in Ayr

Guests' Choice

Review Score

Based on 1522 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.9

  • Location

    8.7

  • Facilities

    7.4

  • Staff

    8.5

  • Value for money

    7.1

  • Free Wifi

    7.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: June 9, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sea View
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing really

    Good location etc

    Stayed in June 2024

  • Reviewed: June 8, 2024

    6.0
    Very disappointed, won't be back, very overpriced for what we gas, a bed for the night
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Staff not very helpful. quite abrupt. When we went fir breakfast we were told this was not included. As.my phone was giving me problems I couldn't access my email with booking details. We specifically chose your hotel as it included breakfast. Won't be back wouldn't recommend, in fact with warn others to be aware of this

    We arrived about 2.45 as we were guests at a wedding hereby. System was down therefore delay in getting checked in hence delayed arriving at wedding reception. Paid for parking however on return from wedding after midnight no spaces available, my husband has a disability.

    Stayed in May 2024

  • Reviewed: June 8, 2024

    7.0
    Good value, good location, big rooms and friendly staff.
    • Business trip
    • Group
    • Compact Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    A bit tired but they make the most of it.

    Very nice staff, big rooms with a good desk for working and great shower. Spacious with really nice shower gel / shampoo. The breakfast staff and reception especially friendly.

    Stayed in June 2024

  • Reviewed: June 6, 2024

    8.0
    Really enjoyed and would use again in the future.
    • Leisure trip
    • Group
    • Classic Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Couldn’t get rooms with friends together, on 2 different floors. Outside smoking area was good however would be better if there was some seating.

    Breakfast was great and staff all very pleasant.

    Stayed in June 2024

  • Reviewed: June 5, 2024

    8.0
    over all a lovely holiday and staff very helpful nothing was to much trouble
    • Leisure trip
    • Family with young children
    • Classic Twin Room
    • Stayed 4 nights

    price of breakfast

    Room was good and bed was very comfortable only fault was it cost me £24 for 1 plate of cornflakes, orange juice and a coffee as only one price for breakfast no matter what you eat

    Stayed in May 2024

  • Reviewed: June 4, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Good location, quick walk to beach and town centre.

    Stayed in June 2024

  • Reviewed: June 4, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The food was not good

    The room was fine, the staff were excellent. The food wasn't great and was expensive. Would very happily stay again but would eat out elsewhere.

    Stayed in June 2024

  • Reviewed: May 30, 2024

    6.0
    Pleasant
    • Business trip
    • Solo traveler
    • Classic Twin Room
    • Stayed 1 night

    Restaurant was only average - so I ate out

    Good location within easy reach of the airport

    Stayed in May 2024

  • Reviewed: May 24, 2024

    8.0
    Was okay, wish dinner menu has more on it
    • Leisure trip
    • Family with young children
    • Compact Double Room
    • Stayed 1 night

    Charged two different prices for same drink. When questioned I just got a shrug from the young girl

    Location was perfect

    Stayed in May 2024

  • Reviewed: May 17, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Classic Twin Room
    • Stayed 5 nights
    • Submitted from a mobile device

    The shower in the bath. Ran out of food choices in the restaurant. Noisy pub next door.

    Convenient location for travel.

    Stayed in May 2024

  • Reviewed: May 15, 2024

    8.0
    Nice trip friendly staff
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Pity swimming pool spa etc is gone now.

    Stayed in May 2024

  • Reviewed: May 13, 2024

    8.0
    Good hotel with great location and staff were excellent. Very friendly bar staff. Will definitely re
    • Leisure trip
    • Couple
    • Classic Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    Did not use restaurant and location was excellent. My thanks and appreciation to the staff who found and returned my wife’s diamond ring which she had lost.

    Stayed in May 2024

  • Reviewed: May 13, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sea View
    • Stayed 2 nights
    • Submitted from a mobile device

    Very warm in bar area

    Staff all very helpful but furniture a bit dated

    Stayed in May 2024

  • Reviewed: May 13, 2024

    6.0
    Comfortable stay in a hotel that could do with some updating. Friendly and helpful staff
    • Travelers with friends
    • Classic Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Long wait for breakfast items and not self serve on hot counter. Bowls of hot food were small and not replenished soon enough. They should have replacements ready to go out as soon as needed. Having said that it was tasty. Decor oppressive in dining area and dated. Corridors need updating

    Good central location Sociable bar area open 24 hrs Rooms nice and modern

    Stayed in May 2024

  • Reviewed: May 13, 2024

    8.0
    great hotel at reasonable price
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    no brandy, lemons or limes at the bar

    This is the third time we’ve been here and can’t fault it. Rooms spacious and always clean, good location to walk to beach and staff always helpful and pleasant. Breakfast lovely great selection of hot and cold food. we’ll be back!

    Stayed in May 2024

  • Reviewed: May 7, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Classic Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    That we arrived early and although expected to wait for our room, did not expect people arriving after us to get theirs when it was first come first served, this is my only issue to report as everything else was good.

    Megan, she was lovely and we had arrived early, we had sat and waited at the bar for 3 hours, checking with the gitl on reception if the room was ready and told it wasn't. Once Megan knew we were staying and had been asking about our room she explained its first come first served. 4 other groups had been given rooms, they arrived after us. Megan dealt with this and within 20 minutes we had our room which we really appreciated Megan's input. The staff on breakfast were all lovely too.

    Stayed in May 2024

  • Reviewed: May 6, 2024

    8.0
    Nice comfortable lounge area. Bed was comfortable heating didn’t work but a mobile radiator was available. Quite hotel
    • Family with young children
    • Classic Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Can see the hotel is being renovated. The bathroom has black mould on ceiling can do with a lick of paint

    Very convenient place staff very helpful. Beautiful view shame the windows need a good clean.

    Stayed in May 2024

  • Reviewed: May 4, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Compact Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    There was nothing I disliked about the hotel

    The rooms are clean and comfortable, location is central to everything the town and beach

    Stayed in April 2024

  • Reviewed: May 1, 2024

    8.0
    Enjoyed but brkfast wasn't the best
    • Leisure trip
    • Family with young children
    • Classic Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The server should serve u breakfast also it was expensive for breakfast

    Stayed in May 2024

  • Reviewed: April 26, 2024

    8.0
    Very nice stay
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Draughty windows

    Good

    Stayed in April 2024

  • Reviewed: April 25, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • Classic Twin Room
    • Stayed 2 nights

    The staff were so welcoming and friendly and could not do enough to help, the hotel is in a great location.

    Stayed in April 2024

  • Reviewed: April 25, 2024

    8.0
    Would use this hotel again
    • Leisure trip
    • Solo traveler
    • Compact Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room was too hot so had to leave window open, but woken at crack of dawn with noisy seagulls. Don't need that amount of heat during the night. Also, think a wee shortbread or other biscuit on the coffee/tea tray would have been nice and a socket for the kettle, situated at the kettle. For the price of the room, the bathroom tiles could do with refreshing.. looks a bit dated and tired. Chair at dressing table very basic and badly stained. Needs a clean.

    Staff lovely. Beds clean and comfy.

    Stayed in April 2024

  • Reviewed: April 24, 2024

    7.0
    Great Location, Great breakfast. A little rundown
    • Leisure trip
    • Couple
    • Privilege Double Room with Sea View
    • Stayed 2 nights
    • Submitted from a mobile device

    No iron or iron board in the room. We had to ask reception twice for this. Also no fridge. The room was nice but the bathroom could do with a facelift. It was also very small. Carpets and walls of the lobby were extremely run down, maybe this could be the hotels next investment.

    I loved the size of the room and the complimentary robes & slippers. The view was also amazing - we were in a sea front privileged room. The location of the hotel was great. Plenty round about. The breakfast was also really great, we were pleasantly surprised.

    Stayed in April 2024

  • Reviewed: April 22, 2024

    7.0
    Fine for what we wanted it for
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Can’t be bothered writing

    Can’t be bothered writing

    Stayed in April 2024

Showing 1 - 25

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