TV not working correctly, internet channels not available, Netflix, Prime etc

Very good accommodation, staff friendly and helpful, evening meals and breakfast very good. Onsite parking, £10 per night, easy walk into town via the river bridge.

Stayed in July 2024

Some noise from outside seating, where a group of people seemed to congregate during the day/evening.

Great location next to the Baltic and Sage/Glasshouse. Easy walk over the Millennium bridge to Newcastle quays. Bus 53/54 is direct from the central train station. Staff pleasant and helpful. Buffet style breakfast with lots of choice. Good value!

Stayed in July 2024

No drinking water in the room and had to pay GBP10 to park car overnight.

The staff were helpful and efficient.

Stayed in July 2024

Thought breakfast was over priced.

The staff were very pleasant and nothing was any trouble. So helpful.

Stayed in July 2024

A little noise after midnight from the room above but not too bad. Surrounding streets look a bit down at heel.

Friendly helpful staff. Large bed. Fantastic price. Close to Quayside and Millennium bridge.

Stayed in July 2024

A bit of a wait at the bar for someone to serve me on both evenings. The hotel changes the barrier code every day but don't tell you when you check in. They write the number that is relevant at check in on a card but when I tried to leave after two nights the code didn't work. I have to reverse and park then go to reception for the new code.

Room was clean and comfortable. The bathroom was nice and clean with plenty of hot water for showering. The bar area is nice and welcoming and the 'specials' were good portions and good value for money. The bar staff were friendly.

Stayed in July 2024

Location not great but the price reflects that.

Helpful staff

Stayed in July 2024

Bed was very small !

Clean functional hotel.

Stayed in July 2024

car park dirty with staff/others loitering around front door

room good

Stayed in June 2024

Nothing other than stopping the rain!

Great location for quayside .

Stayed in June 2024

Pet charge isn’t mentioned on Booking.com, and parking charge online is incorrect (£10, not £5 as advertised). Everything else great, just little niggles

Bed was huge and comfy, staff are friendly and helpful

Stayed in July 2024

The small tv and the lighting not being so geeat

The room size

Stayed in July 2024

LOUD SUPERMARKET MUSIC IN BAR AND RESTAURANT

STAFF GREAT , LOCATION

Stayed in July 2024

Druggies hanging around outside

Close for work

Stayed in July 2024

£10 per night parking is a rip off. Room was too hot

Nice clean room. Sachet drinks replenished. Plenty of clothes hangars. Shower worked fine.

Stayed in June 2024

I had dinner in the hotel but the salad was rather dry with very little of the dressing promised and some ingredients missing.

Room was great, large wetroom and comfy bed but no air conditioning and it was a quite warm.

Stayed in June 2024

The smoking area was awful. A nice seat or something to make it a bit more comfortable

The super comfy bed,nice breakfast. Super fast lift

Stayed in June 2024

As usual in all hotels, room too warm and can't open the window but a lot better than most. Otherwise spot on.

Perfect location, good price, was a massive bonus that the bar and food were both spot on. Definitely coming back next season (came for the rugby league at the GIS)

Stayed in July 2024

Directions to the hotel on foot were not great, more information of the steep climbs from and to the station..

The room was clean and tidy, bed comfortable and towels fresh and clean.

Stayed in June 2024

The floor tiles in our room were are bit of a state. I guess it had probably flooded from the shower room at some point. Quite a bit of noise from the floor above, but was just kids enjoying themselves and did not spoil the stay particularly. The daily parking fee of £10 seems a bit steep given the hotel has loads of parking space.

Good value hotel. Quite basic but everything worked ok, and very convenient for dropping in and out at anytime near to town centre.

Stayed in April 2024

They had quite a lot of homeless people living there.felt a bit intimated late at night coming home when they were all stood outside smoking .visitors should be told before hand that the hotel has homeless people staying there .

Wasn't too far from the city .staff were really friendly and helpful.

Stayed in June 2024

The fact that the hotel houses homeless does slightly let it down but it is managed well to be fait

It's location is good for the city

Stayed in June 2024

There wasn't really anything we disliked just in general hotel rooms are getting more bare these days so a drying rack and some slippers would be nice but that seems to be the way hotels are moving these days.

I liked that despite loads of hotels and private complexes around the sight, it was really quiet all the time. We had a room with a nice view of the Tyne River. Room was bigger than expected, quite simply furnished. Like the fact it had a iron and desk, however would have a loved a clothes drying rack as the heater is not suitable for that.

Stayed in June 2024

Nothing

Good location, easy parking, fabulous staff, very friendly and helpful , good value, surprisingly quiet considering it was full and a Friday night

Stayed in June 2024

Lack of aircon could make hotter nights uncomfortable although my fifth floor room was a comfortable temperature. Charging for car parking in the location is a bit cheeky.

Comfortable bed, good pillows, decent sized bathroom with good sized walk in shower. Room was very clean. Nice atmosphere in the bar when I ate in early evening. Not too much corridor noise( maybe helped by end room)

Stayed in June 2024