12 Holloway Circus, Birmingham, B1 1BT, United Kingdom
#21 of 71 hotels in Birmingham
Guests' ChoiceBased on 6086 hotel reviews
8.2Cleanliness
8.7
Comfort
8.8
Location
9.0
Facilities
8.3
Staff
8.8
Value for money
7.9
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 25 June 2024
Shawn
United KingdomParking was not available onsite
Clean and comfortable
Stayed in June 2024
Reviewed: 24 June 2024
Julia
United KingdomNothing
Reception staff were so very welcoming helpful and considerate, beyond any other I have experienced in recent years. I forgot a phone charger and in no time at all , one was brought to my room by a very cheerful helpful staff member.
Stayed in June 2024
Reviewed: 24 June 2024
Clare
United KingdomWe stayed in one of the suites and although they were amazing the shower area needed maybe a bit more attention to detail. Toilet roll holder was hanging off the wall and the sink area creaked everytime you leant on it.
Excellent location within walking distance of everything I needed. The staff were very helpful and friendly
Stayed in June 2024
Reviewed: 24 June 2024
Mark
United KingdomIt had everything we needed.
Stayed in June 2024
Reviewed: 21 June 2024
Kevin
United KingdomThere are quite a few floors in the building - with a couple of lifts - sometimes at peak breakfast time, the lift can be congested.
Great location for what I required, breakfast was great, room was spacious, clean and comfortable.
Stayed in June 2024
Reviewed: 20 June 2024
Philippa
United KingdomStreaming services on the tv didn’t work - only basic free view channels.
Comfy, spacious room. Nice staff. Thoughtful additions like earplugs. Fridge. Good hairdryer.
Stayed in June 2024
Reviewed: 20 June 2024
Michael
JerseyFoul drain smell whenever we used the sink (room 621)
Location, staff on check in/out, room size & comfort
Stayed in June 2024
Reviewed: 19 June 2024
Mr
United KingdomNo parking Breakfast not included
The rooms were great
Stayed in May 2024
Reviewed: 19 June 2024
Joanna
United KingdomThe breakfast wasn’t nice. Overcooked bacon. No mushrooms. Coffe machine instead of fresh. Toast machine. Too much work to do. No lovely mixed fresh fruit. No choice of eggs and not cooked fresh. Big bowls of stuff cooked for quantity not quality.
Spacious room. Good clean facilities.
Stayed in June 2024
Reviewed: 18 June 2024
Doroftei-condrache
Romanianot so many vegetables during breakfast
The gluten free options available at the restaurant :)
Stayed in June 2024
Reviewed: 18 June 2024
Mohammed
Saudi ArabiaNothing come to mind
Very spacious room and clean.
Stayed in June 2024
Reviewed: 17 June 2024
Mandy
United KingdomBreakfast was ok, but could of been warmer , although sausage was very tasty
Beautiful room and all the little extras
Stayed in June 2024
Reviewed: 16 June 2024
Dean
United KingdomUncomfortable bed
Friendly, helpful staff, awesome breakfast.
Stayed in June 2024
Reviewed: 15 June 2024
Katy
United KingdomThe only thing I was a little disappointed in was that I couldn’t use the Nespresso coffee machine as the water holder on it had mould in the bottom. It really needed a very good wash in the dishwasher before use.
Excellent location, just around the corner from Birmingham New Street station and city shops. Very safe for lone travellers. Lovely room, huge bed, good tea and coffee facilities. Lovely clean bathroom and shower. Great choice at breakfast. Very friendly and helpful staff.
Stayed in June 2024
Reviewed: 10 June 2024
Sean
United KingdomNothing comes to mind
Staff very good. Location good . Breakfast very good
Stayed in June 2024
Reviewed: 9 June 2024
Awrad
KuwaitThe water maintenance which cause no hot water after long day.
In the city center , very close to the train station and everything
Stayed in June 2024
Reviewed: 8 June 2024
Riccardo
United KingdomNo hot water from the shower
Bed super comfy
Stayed in June 2024
Reviewed: 7 June 2024
Laurent
FranceBit noisy
Nice breakfast very good bed
Stayed in June 2024
Reviewed: 7 June 2024
Tyrone
United KingdomThe hotel restaurant was closed, however room service was available but at a charge. Seeing as the restaurant was not available, the charge could maybe have been removed? No walk in shower despite being a premium room. Mattress and pillows were a bit too soft for my personal liking.
Central location and the staff were helpful and friendly. Room was aesthetically pleasing and very clean. Great breakfast and hotel decor was modern.
Stayed in June 2024
Reviewed: 7 June 2024
Margret
United KingdomCarpet in our room had dirty stains,some that even look like old droplets of blood.
Good views and comfortable bed.
Stayed in June 2024
Reviewed: 6 June 2024
Lisa
United KingdomN/A
The breakfast was excellent.
Stayed in May 2024
Reviewed: 6 June 2024
Inderdeep
United KingdomNo hot water on arrival night, didn’t work until next morning. Bed wasn’t comfy, one side had a really dead mattress so let do an uncomfortable sleep
Clean and tidy
Stayed in June 2024
Reviewed: 5 June 2024
Richard
United KingdomWould have been 10/10 with better tea/coffee facility choice or perhaps a Nespresso machine?
Excellent Location! Efficient and friendly staff. Beds were extremely comfortable, the room was spotless and we had great views across the city (we were on the 16th floor!)
Stayed in June 2024
Reviewed: 5 June 2024
Nicola
United KingdomStaff were very friendly, room and bathroom were clean and bed was very comfortable.
Stayed in June 2024
Vogar, Iceland
Edinburgh, UK
Paraty, Brazil
Morro de São Paulo, Brazil
Chiclayo, Peru
Panglao, Philippines
Arusha, Tanzania
Cochin, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content