The fridge in the room wasn’t cold but we didn’t mind as we could add ice to drinks. Very minor detail which didn’t detract from our stay.

Lovely location by the harbour in front of Elizabeth castle. Easy 10 min walk to the town centre for shops, restaurants and museums. It was useful to have the car park and there was always a space even when coming back in the evening. The room was very comfortable and housekeeping were excellent - room made up and cleaned every day and beds turned down each night. Nice touches like dressing gowns and slippers, teas and coffees, ice machine outside, complimentary water etc. Air con in the room worked well. Good selection of breakfast items and friendly staff in the restaurant. We used the pool for a swim each morning and it wasn’t crowded. Overall a really comfortable 5 night stay.

Stayed in June 2024

Shower over bath which was quite narrow.

Large room. Comfortable bed.

Stayed in May 2024

Bed was a little bit hard

Excellent location

Stayed in May 2024

the bathrooms could be a little more modern (but are clean and well equipped) , unfortunately for us the massage parlor of the spa (which is not run directly by the hotel) was closed during our stay and I would have liked to know this before our arrival to avoid the deception (no email or infos about this) . But otherwise a great stay

clean and modern place, very efficient and nice staff , great food , the beds are very comfortable . Breakfeast time is quite long which is nice for a relax holiday . Very well located (close to the ferry and 10min by foot of the city center) . the view from the terrace on the port and the sea is very nice.

Stayed in May 2024

Room service

Location

Stayed in May 2024

Location Helpful staff Facilities Breakfast

Stayed in May 2024

Bar service wasn’t great

Great location, hotel very comfortable

Stayed in April 2024

Perfect location between ferry terminal and central bus station, right next to the marina and opposite Elizabeth Castle. Very friendly and helpful staff, excellent breakfast with large selection from buffet as well as delicious offers on the menu. Comfortable beds and spacious, well-equipped rooms. Live music in the hotel bar on Friday night. We will definitely come again!

Stayed in May 2024

Expensive bar prices

Large lounge and bedrooms. Location

Stayed in May 2024

one of the rooms wasnt ready for the check in time

the location was good and i liked the bar area to sit and have some drinks. the gym had a lot of equipment too which was good and better than alot of hotel gyms

Stayed in May 2024

Charging meals in the restaurant to the room bill , seems unreliable , the bill included a meal that I knew I had'nt had as I keep records.. Perhaps the time of keeping paper records of meals and bar bills is done , why not have an app on guests phone that records bills incurred and is coordinated electronically with hotel financial records, using QR codes perhaps ..- so that at the end of the meal staff and guests both see the amount and that then appears on the final bill..

Stayed in May 2024

The pool is tiny and the sauna wasn’t working. No swimsuit drying machine. More than anything, the only thing that irked me was the mandatory 10% service charge on every drink or meal you order. When signing, you also confirm if you wish to tip. What is the point in the question when you’re taking 10% each time? Very rude!

The food and service was excellent. Beds incredibly comfortable and well located for being based in St Helier.

Stayed in May 2024

Made original booking direct with the hotel at 25% over the booking.com price. So cancelled original when the hotel refused to budge on price and booked through booking.comment expectations

Receptionist on arrival very helpful

Stayed in May 2024

The reservation was for me, my husband and 16 years old daughter. We had to share a bed, for £100 a night that was unacceptably and uncomfortable. I won’t be staying there again.

The location is fantastic and the hotel was ok.

Stayed in May 2024

Nothing would book again

Lovely location overlooking marina Easy access to town and bus routes Very comfortable room with sea view Really pleasant staff in all areas Excellent breakfast

Stayed in May 2024

Hotel was lovely - great location, good facilities, and wonderful staff. Alicja was extremely helpful in assisting us with our room.

Stayed in April 2024

Great location, big spacious rooms, lovely lobby/bar area for drinks and very nice staff.

Stayed in April 2024

The stay was great . The pool area and spa was a little disappointing for the size of the hotel . The breakfast was lovely and we had a nice evening meal .

Stayed in April 2024

Lightning in lounge area comfort of chairs in same area The system of charging drinks and food to your room

Location Very friendly and efficient staff Size and temperature of swimming pool

Stayed in April 2024

Lack of lighting

Location

Stayed in April 2024

Everything was fine really

Breakfast buffet very relaxed and organised. Staff brought extra from a la carte if you wished. Other meal selection more than adequate had dinner x2 whilst there. Beautiful view from waterfront location

Stayed in April 2024

Great location for travellers with no car

Stayed in April 2024

More sachets of tea, coffee and milk supplied in the room.

The location was great.

Stayed in April 2024

The room was a little tired and it was quite difficult to take a shower as it was over the bathtub with no hand rail to grab on to.

Friendly and helpful staff, nice location and convenient for the town centre.

Stayed in April 2024