The Royal Mile, Old Town, Edinburgh, EH1 1TH, United Kingdom
#44 of 171 hotels in Edinburgh
Guests' ChoiceBased on 4618 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
9.7
Facilities
8.6
Staff
8.9
Value for money
7.7
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 6 June 2024
Liam
United KingdomStaff weren’t the friendliest which let the overall experience down slightly.
Great location and amenities. Not the cheapest option available but the quality is reflected in the price.
Stayed in May 2024
Reviewed: 5 June 2024
Camille
United KingdomThe mattress was almost like sleeping on a water bed, too soft and bouncy for my taste but that’s also personal At the weekend the Royal Mile gets noisy
Location Big room and nice bathroom Very friendly and competent staff
Stayed in May 2024
Reviewed: 3 June 2024
Pamela
United KingdomLocation
Stayed in May 2024
Reviewed: 2 June 2024
Cristina
FranceWell located
Stayed in May 2024
Reviewed: 1 June 2024
Amanda
South AfricaExcellent location, friendly staff.
Stayed in May 2024
Reviewed: 31 May 2024
Margot
United KingdomHotel was in a good place. Pool was good. Room spacious and comfy . Zoe on reception was good. Looked after our bags and remembered which they were without us asking. (We did have a teddy on top called Mimi ) Very friendly and helpful
Stayed in May 2024
Reviewed: 29 May 2024
Zappa
LuxembourgCentral place, very convenient
Stayed in May 2024
Reviewed: 23 May 2024
Naresh
South AfricaBreakfast is unimpressive with no live stations to prepare eggs, omelettes, and the like. Service is good; however, the hot breakfast is limited to cold pre-fried eggs, sausages, bacon, and hash browns, and little else. Not ideal for multiple night stays.
The hotel enjoys a fantastic location allowing guests to easily access the royal mile, taxis, buses, and also attractions in the New City. We had a Royal Mile facing room which is great for the view, and can be noisy at times, but not intrusively so. The shower in the bath is not ideal, and consideration should be given to shower only/ bath only rooms. I would prefer shower only rooms, not in a bath, but a separate shower cubicle. Living in South Africa, the fare offered for breakfast at the hotel is not really worth the spend, and grabbing a quick bite at one of the several establishments in the vicinity of the hotel is recommended.
Stayed in May 2024
Reviewed: 20 May 2024
Wendy
United KingdomLift was along way away down long dark corridors
Quiet,
Stayed in May 2024
Reviewed: 20 May 2024
Cormac
IrelandRoom wi fi was poor Water in plastic bottles does not look sustainable in this day and age, suggest Fonts on each floor and reusable guest flasks for each guest with a return deposit same as beer at a stadium game.
location and access.
Stayed in May 2024
Reviewed: 19 May 2024
Ahmed
Saudi ArabiaThe corridor carpet is old and need to change
Good location Good soundproof Helpful staff
Stayed in May 2024
Reviewed: 17 May 2024
Kalu
KazakhstanNo bar in room. Pool was out of service.
Location in city centre. Railway station nearby.
Stayed in May 2024
Reviewed: 16 May 2024
James
United StatesPrice
Location, breakfast, room.
Stayed in May 2024
Reviewed: 15 May 2024
Elizabeth
United StatesOnly one item and it was the check in was after the official check in time yet the delight of the room made of for it. We made our way out touring and got back when we were ready.
Room had a great view of the "hill" (forget the name). Room amenities were great and space was great especially for the 3 of us (junior Suite). Concierge (gentleman in a kilt) and Miguel at the front desk offered exceptional care and service and made our time there extremely enjoyable. Hats off to both of them. We left someone and it was returned to lost and found and we got it back which was great and unexpected! Location, location you can't beat it! You can walk to everything! Would go back again in a heartbeat!
Stayed in May 2024
Reviewed: 14 May 2024
Sarah
United KingdomA little bit noisy at night but pretty good sound proofing
Nice staff. Very helpful. Clean. Central.
Stayed in May 2024
Reviewed: 11 May 2024
Helen
United StatesMoths in the room. Small room for king size bed.
Location
Stayed in April 2024
Reviewed: 9 May 2024
Denis
United KingdomOur room wasnt cleaned which was addressed & it felt cold some of the time
Great location helpful friendly efficient staff
Stayed in May 2024
Reviewed: 8 May 2024
Justin
IrelandNothing!
Lovely hotel in a great location. Friendly helpful staff. Comfortable bed, great shower and a lovely breakfast.
Stayed in May 2024
Reviewed: 8 May 2024
Kate
United KingdomSome noise from the bar outside, but ear plugs were provided, and there was a small step into the bathroom which claimed a toe casualty. Also the bar prices were different nearly every round although we ordered identical drinks?
Location was great, just a short walk to just about anywhere, room was spotless and the bed really comfortable. All interactions with staff were a pleasure, really helpful.
Stayed in May 2024
Reviewed: 7 May 2024
Taylor
United KingdomSome hairs in food
Location and disabled room
Stayed in May 2024
Reviewed: 6 May 2024
Clare
IrelandThe room was cold even though it had an ac unit which I can use, it was cold all the time. On the second night there was some sort of equipment being used in the hotel which kept me awake for a good part of the night, the hotel provided ear plugs but these didn't help as there was vibration from what ever was being used. Some of the staff could have been a little nicer.
The room was spacious, the toiletries were amazing, overall a beautiful room. Breakfast was really good with lots of choice, we had dinner a couple of nights and it was really nice. Location was very good, its in the old part of Edinburgh and had a great buzz.
Stayed in April 2024
Reviewed: 6 May 2024
Naomi
United Kingdomvery pricey for one night but that’s Edinburgh for ya !
Great location, lovely pool and sauna. The staff were very polite and accommodating.
Stayed in May 2024
Reviewed: 6 May 2024
Lynette
AustraliaThe carpet in my room hadn’t been vacuumed, it needed a good clean with food particles ingrained in it. For the price of the hotel room I would expect a high standard of cleanliness. I had to ask for more toilet paper and tissues. When I moved the tissue cover there was so much dust .
Room was spacious, great location
Stayed in May 2024
Reviewed: 5 May 2024
Alan
United StatesThe tub shower was treacherous to get in and out of.
Great location and comfortable room.
Stayed in May 2024
Ostuni, Italy
Marmande, France
Taipei, Taiwan
Hoi An, Vietnam
Blackpool, UK
Immenstadt im Allgäu, Germany
Florence, Italy
Qingdao, China
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content