Bath Road, West Drayton, Harmondsworth, UB7 0DU, United Kingdom
#1 of 8 hotels in Harmondsworth
Guests' ChoiceBased on 9686 hotel reviews
8.0Cleanliness
8.8
Comfort
8.8
Location
8.7
Facilities
8.4
Staff
8.1
Value for money
8.0
Free WiFi
8.5
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End of dialog contentReviewed: 27 May 2024
Ahmad
Saudi ArabiaSome of the staff were rude ! I asked for a trolley and they never helped me with one ! Also the facility is under staffed ! They have only one employee on checkin while their automated checkin tablets are not working
The property is very close to terminal 3 heathrow area The rooms are spacious with authentic modern design !
Stayed in May 2024
Reviewed: 26 May 2024
Banjoman97
United KingdomWe wish we had stayed longer at the facility and explored the offerings more.
Room was of a good size and clean, the food at the restaurant was brilliant (though pricey), comfortable beds and a nice shower facility in the room! Staff were helpful and we took advantage of the Uber service.
Stayed in April 2024
Reviewed: 26 May 2024
Stamatis
United StatesSlow front office staff
Proximity to Terminal 3
Stayed in May 2024
Reviewed: 26 May 2024
Carolyn
United KingdomLocation and very quiet
Stayed in May 2024
Reviewed: 25 May 2024
Judy
AustraliaNothing
Convenient for the airport. Had a really nice atmosphere, interesting artwork, well designed public spaces. Clean comfortable room, and very quiet.
Stayed in May 2024
Reviewed: 25 May 2024
John
United Kingdom3pm check in.
Locality
Stayed in May 2024
Reviewed: 24 May 2024
Elmahdi
United KingdomBathroom was traps water
Location
Stayed in May 2024
Reviewed: 24 May 2024
Lisa
United KingdomNo mirror at dressing table Electronic check in didn’t work Lots of staff milling about at reception but I had to sell them out
Proximity to airport Modern clean and fresh surroundings
Stayed in May 2024
Reviewed: 24 May 2024
Lu
United KingdomLights in the room was too dark, very difficult to unpack and pack. Smart Check in system not very smart and not enough staff to assist.
Good breakfast.
Stayed in May 2024
Reviewed: 23 May 2024
Triana
United KingdomVery nice check-in staff. With parking on site, they offer a good deal if you are leaving your car for multiple days. Room was great.
Stayed in April 2024
Reviewed: 23 May 2024
Naplesed
United StatesPrices at the restaurant were a bit exorbitant and the breakfast buffet was disappointing (cold scrambled eggs, same with many of the other hot items). Crowded in the buffet area as well.
Quiet for a hotel on airport grounds. Comfortable bed and good shower.
Stayed in May 2024
Reviewed: 22 May 2024
Lynne
United KingdomStaff were very perfunctory and seemed confused if you asked a question.
Very big hotel, as expected for a Heathrow destination. Very good facilities though.
Stayed in April 2024
Reviewed: 21 May 2024
Suzanne
United KingdomAs above
I liked they served food up until 11pm, we had fresh milk in the room for our tea Room was modern and clean Soap dispenser sprayed all over my tee shirt which I did not like
Stayed in May 2024
Reviewed: 21 May 2024
Lloyd
United Kingdomthe view from the window could have been better
it was clean and spacious and had a lovely bathroom
Stayed in May 2024
Reviewed: 21 May 2024
Michelle
United StatesLocation, cleanliness and cost were most important factors for our family.of 9
Stayed in May 2024
Reviewed: 20 May 2024
Mark
United KingdomThe size of the groups within. I think I must have been about 30th in the queue. It went from the hot plate through the restaurant and out into the corridor.
The staff were very accommodating, the room was exactly what we ordered.
Stayed in May 2024
Reviewed: 20 May 2024
Nigel
United KingdomAir con didn't work. had to ask staff to unlock the windows which they did, however, that made for a couple of very noisy nights sleep being so close to the airport!! fridge didn't work parking was poor & had to park in a non parking area.
Great venue, breakfast was very good with a fantastic choice. bar area was very relaxing.
Stayed in May 2024
Reviewed: 20 May 2024
Frank
IrelandWas double booked for the room and unable to get a rebate for the room that I didn't stay in. Had difficulty locating staff to assist and finally manager spoke to me and told me outside of hotel control and booking.com should refund me rather than the hotel as I had booked with them.
Check in was tedious as some machines were faulty and thanks to staff member who assisted me and got Checked in.
Stayed in May 2024
Reviewed: 20 May 2024
Jacob
United StatesThe steak I ordered was cooked how I like it but was bland and not seasoned well. I really liked the potatoes( definitely seasoned) and the old fashioned was on point at the restaurant in the hotel.
The art work throughout the hotel and in our room was wonderful. Staff helped with everything from checking in to the time the shuttle comes for the airport in the morning to other dinner locations if we didn't want to eat at the hotel. We enjoyed our stay and would book again.
Stayed in May 2024
Reviewed: 20 May 2024
Michelle
AustraliaService in restaurant could have been better
Check in staff were very helpful, room was well appointed, evening lounge food and drinks was excellent
Stayed in April 2024
Reviewed: 18 May 2024
Ben
United KingdomExpensive, inflated prices. Lack of gluten free options. No tea at breakfast. Poorly sign posted facilities and have to walk through bar to get to saunas etc. Pay for lockers in changing rooms. The sauce on our meal was straight out of a fridge.
Decoration and cleanliness
Stayed in May 2024
Reviewed: 18 May 2024
James
United KingdomBig, clean, comfortable room. Easy check in and out. Decent breakfast.
Stayed in May 2024
Reviewed: 17 May 2024
Rodriguez
United StatesPoor light in the room The front desk in general was absolutely messy, as well as the restaurant. I do not if is always like this, but it looked that the hotel was out of control.
Location, confort, cleaness!!
Stayed in May 2024
Reviewed: 16 May 2024
Grace
United Statesclose to airport. very quiet room.
Stayed in May 2024
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