Very busy, short staffed at front desk and restaurant.

Proximity to the airport was great. Held bags for us after checkout.

Stayed in June 2024

The AC in room never cooled down

Location to airport, breakfast was great

Stayed in June 2024

The food we ordered at the restaurant was absolutely disgusting, we ordered a salad with some chicken. The salad had no taste and the chicken had no seasoning and smelled weird.

The room was clean and staff was friendly

Stayed in May 2024

The check in computer didn't work for us. Lighting not very good in the room. I was hoping they had their own airport shuttle. As they didn't, we found it easier to get a taxi for £20.

Close to airport. Room a good size.

Stayed in June 2024

A little tough to get to- don't miss the turn! Inoperable windows- but they did get us a fan, by request.

Very nicely located near Heathrow. Great food, big room, nice bathroom.

Stayed in May 2024

There were no drinks or snacks in the room even tho it did say there would be soft drinks and it’s normally customary to have a couple of packs of biscuits on the hot drinks tray. The breakfast was really lovely just a bit pricey

Very modern and clean. Staff were friendly and everything went smoothly

Stayed in June 2024

Location & convenience

Stayed in May 2024

Needs some TLC

Right at Heathrow

Stayed in May 2024

There were stains on all the bedding and carpet in our room.

Great location to and from the airport. Nice hotel and comfortable bed.

Stayed in May 2024

Water pressure in shower quite weak

Huge room, comfortable bed, great TV, bathroom and excellent hotel facilities.

Stayed in May 2024

Front desk staff seemed to do as little as possible. Often I saw no one at any of the desks Fire alarm test went off with no guests being told about it in the late afternoon

Nice and comfortable, modern

Stayed in May 2024

Couple of staff members rather ignorant but generally all was good

En route to airport

Stayed in May 2024

Presentation of the food in the Italian restaurant was poor although it tasted fine

Comfortable hotel in a convenient location to Heathrow with the added bonus of a swimming pool Staff were very helpful Super easy to pre book a taxi for the next day (very early morning) using the touch screen machines in the lobby Will definitely stay there again

Stayed in May 2024

Requested a cot in advance but it wasn't waiting when we checked in - took several phone calls/visits to the front desk to get one provided, meanwhile my little one was getting overtired. Shower drain was blocked and overflowed.

Very convenient to Heathrow. Lovely spacious, modern and clean rooms. Restaurant/bar is good. Nice breakfast included.

Stayed in May 2024

too bad this hotel wasn't closer to the City Center...

Great service!

Stayed in May 2024

Being from the US, we are used to having the ability to regulate the room temperature and having a flat top-sheet. This room could not be set under 68 degrees and the only bed covering is a fairly heavy duvet.

Proximity to the airport. The restaurant and bar were in a good location. The lobby was very nice.

Stayed in May 2024

The room did not have aircon (had a unit but seemed to only work as a fan, not air conditioning). The windows were unable to be opened therefore the room was quite hot. We also had an 'air port view room' but could not actually see the airport/run way. Although next to the airport, the hotel is not able to be walked to from the airport. However, it was easy to catch one of the local busses from the Heathrow Bus station - just a few stops away.

The hotel was well equipped with a nice lobby bar, 2 restaurants and a pool. The room was great, the kids really enjoyed sleeping on the fold down bunks. The buffet breakfast was great. The staff were very helpful organising our room for another night and the man working in the lobby was great and also very helpful. We were able to leave our luggage until we flew out at 11pm the day we checked out. The hotel was also easy to get to Legoland (Windsor) from. We caught an uber for 35 pounds from the hotel.

Stayed in May 2024

I only stayed one night at the Radisson Red whilst waiting for my flight. The rooms were super clean and well appointed with stylish artwork. The staff were efficient and organised and everything was covered at checkin

Stayed in May 2024

I thought the customer service and communication could have been a lot better. Someone did help us with checkout but the customer service in the bar restaurant area could be improved. We got our food and drinks but they seemed a bit unimpressed when we asked if we order food at the bar and if they serve outside. I'm sure they are sick of being asked. Maybe management should put up a sign so that customers don't need to ask. We were also surprised that the hotel hoppa coach cost 6 pounds 80, as it's only a 10 minute journey in traffic. This price was not advertised anywhere on the website or in the hotel so it came as a bit of a shock as we thought it might be free. Management need to be better at providing information to customers regarding the restaurant setup, room heating and the bus times/fees.

The facilities and the build of the hotel are great and everything was very clean. The room was very comfortable, although it was quite hot and there were no instructions for the heating/cooling system in the room. Overall I would say that the hotel is great value for money and the location in great. The bar area is very comfortable and spacious and is a great spot to kill a few hours in the evening. I would definitely stay again as it's a really top quality hotel.

Stayed in May 2024

Some of the staff were rude ! I asked for a trolley and they never helped me with one ! Also the facility is under staffed ! They have only one employee on checkin while their automated checkin tablets are not working

The property is very close to terminal 3 heathrow area The rooms are spacious with authentic modern design !

Stayed in May 2024

We wish we had stayed longer at the facility and explored the offerings more.

Room was of a good size and clean, the food at the restaurant was brilliant (though pricey), comfortable beds and a nice shower facility in the room! Staff were helpful and we took advantage of the Uber service.

Stayed in April 2024

Slow front office staff

Proximity to Terminal 3

Stayed in May 2024

Location and very quiet

Stayed in May 2024

Nothing

Convenient for the airport. Had a really nice atmosphere, interesting artwork, well designed public spaces. Clean comfortable room, and very quiet.

Stayed in May 2024

3pm check in.

Locality

Stayed in May 2024