Meridian Gate, Bute Terrace, Cardiff, CF10 2FL, United Kingdom
#31 of 44 hotels in Cardiff
Guests' ChoiceBased on 6979 hotel reviews
7.9Cleanliness
8.5
Comfort
8.5
Location
9.3
Facilities
8.1
Staff
8.7
Value for money
7.6
Free WiFi
7.9
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End of dialog contentReviewed: 22 September 2024
Lisa
United KingdomThat we were on the 18th floor .
Was clean and the bed was very comfortable
Stayed in September 2024
Reviewed: 22 September 2024
Helen
United KingdomBreakfast was very poor. For most of the English breakfast, we had to wait to be replenished. The breakfast wasn't very hot. Waited for coffee machines to be refilled.
Staff were polite, cleanliness, parking was excellent
Stayed in September 2024
Reviewed: 21 September 2024
Jeremy
United Kingdom£25 for parking
Very central and a very comfortable bed and great breakfast
Stayed in September 2024
Reviewed: 20 September 2024
Catrin
United KingdomNothing
Central location
Stayed in August 2024
Reviewed: 18 September 2024
Annette
United KingdomThe chap who checked us in was borderline rude when I asked a question about parking. He didn't know the answer and told us to just ask someone tomorrow (which would have been too late). The parking is super tight and expensive. A better option is just round the corner in the John Lewis carpark. Breakfast was okay but not as great as other reviewers have mentioned. The worst thing was the carpet in our room, heavily stained, and I didn't want to walk barefoot on it!
The location was brilliant, and the room was reasonably quiet, too. Beds were lovely and comfortable and the breakfast staff were lovely...helpful, efficient and friendly.
Stayed in September 2024
Reviewed: 18 September 2024
Matthew
United KingdomNothing.
Every thing was great for the stay. We did not eat but the room was comfortable and it is in a great central location. We stay here regularly. Staff are Friendly as well. We always feel like we are being looked after well.
Stayed in September 2024
Reviewed: 18 September 2024
Rachael
United Kingdomlong wait at the bar as staff busy or it was understaffed
Location and upgrade
Stayed in July 2024
Reviewed: 16 September 2024
Julie
United KingdomPillows were very hard and the room was quite sparsely furnished
Very handy for station and centre of Cardiff
Stayed in September 2024
Reviewed: 16 September 2024
Rodney
CanadaClean and modern. Good sized room. Close to town centre. Staff were excellent.
Stayed in September 2024
Reviewed: 15 September 2024
Potter
United KingdomOnly one little thing really I found out the bath was extremely slippy when I stepped in for a shower, you don't see the sign for extra slip mat until you're undressed and all ready wet
Ideal position for walking into the town centre and on site parking
Stayed in September 2024
Reviewed: 15 September 2024
Mohammad
KuwaitThey gave us a room for people with disabilities and the toilet sink and shower were made for people with wheelchairs
Very close to the main shops at the center and very good staff
Stayed in September 2024
Reviewed: 14 September 2024
Stuart
United Kingdomhotel was fine staff were friendly and helpful breakfast was very nice if a bit pricey
Stayed in September 2024
Reviewed: 13 September 2024
Helen
United KingdomElevated floor with good view of the city, swift and smooth lift.
Stayed in September 2024
Reviewed: 11 September 2024
Ron
United KingdomNeeds a bit of maintenance ie damaged bathroom door ,chipped bathroom tiles , bedroom carpet needs fitting tighter .
Breakfast was excellent, The staff were very helpful and professional. Check in and checkout was quick and simple. The location of the hotel was spot on .
Stayed in September 2024
Reviewed: 11 September 2024
Andrea
United KingdomCarpets were in need of shampooing. Sometimes difficult to get a space to park although we did get a refund for one night.
Room and bed was comfortable. Corner room so had good views. Breakfast was excellent with plenty of choice. Very friendly staff. Close to city centre for shopping.
Stayed in September 2024
Reviewed: 10 September 2024
Emily
United KingdomI felt that some of the cleaning staff could have made an effort with guests. On exiting my room in the morning I said good morning and did not receive a reply. (I know they are busy but a simple good morning would just have been polite.)
The hotel was in the perfect location after attending a gig at the Utilita Arena, less than a 5 minute walk. Also perfect location for bars and restaurants across the road prior to the gig. Would definitely stay again.
Stayed in September 2024
Reviewed: 9 September 2024
Margaret
United Kingdomstaff helpful breakfast was good plenty of choice
Stayed in September 2024
Reviewed: 9 September 2024
Steveavril
United KingdomThe hotel bar shut at 1030 on a Thursday night?? I complained about this, as the event we attended had just finished so we came back to find the staff packing up. They reluctantly served us and then disappeared not to be seen again. There were other guests in the same boat, so its bad for the hotel to close so early.
We booked the hotel as it was really close to a venue we were attending. The hotel was really close to the city centre as well, so that was a bonus.
Stayed in September 2024
Reviewed: 9 September 2024
Ally
United KingdomLovely hotel, location was central.
Stayed in September 2024
Reviewed: 8 September 2024
Valerie
United KingdomView from 15th floor room a bit disappointing lol
Very central location Excellent choice of breakfast menu Very quiet, no slamming doors at night etc. Staff very co-operative and helpful
Stayed in September 2024
Reviewed: 8 September 2024
Kerri
United KingdomThe room had a blown fuse meaning that the lamps and TV were not working... The keys had to be reactivated... And there was no shower gel in the bathroom These things were sorted out but it was a bit annoying.
Spacious room, quiet and comfortable . Brilliant location, easy parking
Stayed in September 2024
Reviewed: 7 September 2024
Michelle
United KingdomView of workmen right outside our window couldn't have curtains open on fourth floor room 408
Location very clean
Stayed in September 2024
Reviewed: 7 September 2024
Pauline
United KingdomBreakfast hot food didn't come out together. Seemed short-staffed. We stayed for the evening meal on two nights, but restaurant ran out of things - the red wine we ordered, chicken pie, again we had ordered, and only 2 portions of scampi. Doesn't seem any point in serving evening meals, as not enough staff either.
Locality of hotel was excellent - near bus route, and shops. Nice big room.
Stayed in September 2024
Reviewed: 7 September 2024
Andrew
United KingdomFood no better than average (poor for a 4*), I can always find fault with the cleaning, & this was no exception (though not bad)
Very spacious room, great view, ideal location, modern & new, had everything I needed, friendly helpful staff
Stayed in September 2024
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