The wifi wasn't working in our room - even after we asked the staff and they told us to log in into another network, it still didn't work. The rooms were a bit dirty, the beds not very comfortable and really loud by just sitting on them. The heating was on all the time, which made the room very warm. There's no AC, just a little old (also not clean) fan to cool the room.

The staff was very friendly. The area around Hyde Park is quite nice. The hotel was in a not too crowded street, and it wasn't that loud in the night. It's also good to reach via a tube station nearby.

Stayed in May 2024

No soap hanger on the wall in the bathroom. Such tiny detail is one of the core essentials must-have in any hotel regardless of its standard. I applied the soap on my palm. I was literally looking for where to drop the container, but I found no reasonable place to put it on. Tiny mistakes like this can ruin an overall good experience. It cost around 10 euros on Amazon. Just get one and stick it to the wall. I mean, it doesn't cost a liver or kidney to have that in the facility. Secondly, the bathroom floor is not ideal most especially for the elderly. It gets so slippery due to the plastic material on the shower floor that I forsee a potential criminal liability in the nearest future if that doesn't get thrown out for a more foot gripping material. Yes, there is a warning to be careful using the shower, but that won't strip the facility off any liability if any accident is to come from using the shower. It's just so obvious. I would stay here again, no doubt, but I will make sure the two points mentioned above are checked

The staff were really, really helpful. The room was clean. Loads of shops and restaurants next block away. Close to the station as well. It's pretty much in a strategic location. Love it.

Stayed in May 2024

Small room but that was expected

Location was superb

Stayed in May 2024

The room very small , bedding was damp and the blind had mould on it

Easy to find , location to underground

Stayed in May 2024

Not a great room, very small with a very small window. Not as clean as it could have been, rusty radiator in bathroom, carpet was water stained, a mousetrap under one of the beds.

Comfy beds, the staff were lovely, very helpful and courteous. Nice breakfast but had to pay extra for it.

Stayed in May 2024

The bathroom, old and little.

The staff was very friendly and helpful, specially those workers of the restaurant and kitchen.

Stayed in May 2024

The rooms need updating. Floor was in a bad state. Beds on wheels and no brakes so kept moving. Very small rooms.

I like the location and the hotel reception very clean. Staff was a little abrupt but when i complained i had no heating. They soon come with an electric heater so i cant complain about the help.

Stayed in March 2024

Of course, small room but pretty standard for Europe.

Location was great. Walk through the parks to Buckingham Palace, close to the swan pond in Kensington park.

Stayed in May 2024

Finding the room was a nightmare. It was small, old and unfinished. The toilet was missing a flusher, the floor was damaged and uneven, the room was noisy and both hot and cold at points. If it was not London I’d have been horrified at the cost. The bed kept moving and everything was very dated.

The staff were amazing. Friendly and polite.

Stayed in May 2024

Hotel needs updating. Torn carpets. Sealing in bathroom needs redoing. Other many spotted areas for improvement.

Good staff.

Stayed in May 2024

Mattress was uncomfortable

Close proximity to train station and shops, quiet and clean

Stayed in May 2024

There was not fridge which was not expected

Stayed in May 2024

The room was too small, no fridge

The room was clean and the staff were very helpful, the location is great

Stayed in May 2024

Room very small, couldn't swing a cat in it!! One person up against wall to sleep

Bathroom, cleaniness

Stayed in May 2024

The TV in the room didn't work, despite a staff member coming to try to sort it. On leaving the room the next morning the door would not open due to catching on the carpet inside. Difficult to get out and pulled up carpet as a result!

Comfortable bed and good washing facilities. Helpful staff.

Stayed in May 2024

Our room (in the basement) had no windows, there were ants crawling all over the bathroom and the carpet was dirty ( had to scrape it away with out shoe)

I enjoyed the location, great to grab a coffee and go walk in the park

Stayed in May 2024

The room was extremely small, I had a terrible feeling of claustrophobia while walking through the corridors because there's no window and the air is hard to breathe. The door was really difficult to open. The magnetic key was not read on the first try and it happened that I had to insert it up to ten times. It didn't just happen to me, but also to my neighbors since I heard it every time they returned to the room. If these small elements could be fixed, it would make the hotel even more beautiful.

The location was exceptional, super near to Hyde Park. The neighborhood was silent and quiet. Well connected to all transports. The staff was extremely friendly and available. The room was clean and the bed was comfortable. I recommend it for those who want to spend a few days in London and don't want to spend too much

Stayed in May 2024

Paper walls

Locatiom

Stayed in May 2024

Deceiving! Beautiful Victoria building but the room was tiny we could barely move around the bed between the two of us. The mattress was flat. The bed was so uncomfortable. Floor tiles on en-suite were loose. Sockets on bathroom and room were loose. Towel rail was dirty. Booked with breakfast included and was told to pay extra person on arrival. Parking is a bit hit or miss only a few spaces available for 4hrs pay by phone.

It was located close to hype park

Stayed in May 2024

The initial rooms I was offered I did not like they had windows but had a wall right in front of them it felt claustrophobic but I asked to be moved and finally on the 3rd room the receptionist showed me I had a room looking outside it was much better and not noisy which was good. Nice room but the area was mixed I felt alittle unsafe in Queensway area the streets by the tube especially

The staff were very helpful and accommodating

Stayed in May 2024

Cleanliness is poor. Bed not comfortable (u can feel the spring in the mattress). Very tight space (i guess it’s like this in London)

Nice location, couple of stops to marble arch via a bus. Staff responsive and cooperative.

Stayed in May 2024

Rooms are smaller than they appear in the photos.

Location

Stayed in May 2024

Room too small and a bit old

Room is too small not very clean and it's a,basement which I don't like

Stayed in May 2024

Shower room was broken and I change my room new room was have bathroom problems

Stayed in April 2024