Reception can be improved

Location was good.

Stayed in December 2023

Over all was good. Thank you.

Stayed in December 2023

Room is far too small. Bathroom is extremely small - very difficult to get in and out of the small shower which is too close to the loo and basin

Location is good. Very central

Stayed in January 2024

Had no windows

Had basement room, no mention of this when booking, Room with no windows

Stayed in January 2024

No fridge,no microwave

Just there

Stayed in January 2024

The hotel is comprised of more that one "buildings", which communicate in various corridors. Some rooms are in perfect shape (newly renovated), some are in DREADFUL condition (mould on walls, dirty & torn carpeting, with duct-tape to hold parts of the air-condition in place etc). If you get one of the latter ones.. good luck!! (both "good" and "bad" rooms where in the same category/price). Night receptionists are only there to exist - they are not able (or probably willing) to help with any requests whatsoever.

breakfast was good, location was excellent (2 tube stations of zone-1 for access to 3 different tube lines, at 3 minutes walk) . Now about the rooms: We boked two rooms. One of the rooms I had was in perfect shape (although too small at 9sq.m. , and the window overlooking a wall 1 meter away - making light tough to reach inside), one was not (see bellow). Daytime staff where reasonably communicative, and helped when needed.

Stayed in December 2023

Small rooms, things not working

Schoon

Stayed in January 2024

N/a

Stayed in December 2023

The room was small

The location

Stayed in October 2023

However booked a triple room with a double bed and a single bed yet ended up only having a double bed and a rock hard armchair to sleep on which was very disappointing. Not possible to get a good nights sleep on such a hard armchair and is not an adequate replacement for a bed.

Staff were very nice and hotel room was clean and tidy. Location was great.

Stayed in December 2023

AC not working properly very hot No toilet brush Carpet flooring so stinky. ( smells like urine ) Staff not helpful at all when we complaint about the AC. They have said no maintenance at night to fix it.

Nice reception but poor rooms

Stayed in December 2023

So near to the subway and busstations. cleaning every day with new towels. So friendly staff.

Stayed in December 2023

Unfortunately the room had no window and I think to be fair customers shall be advised upon booking or maybe even provide more information of the available rooms.

The hotel is situated in a very good location just 3 mins away from the tube. Staff were very friendly and room was very clean including the bathroom.

Stayed in December 2023

Check in was difficult and abit disorderly but was sorted out either way time.

Perfect location to learn London and get around on the underground via Queensway station. Right next to hyde park perfect for running

Stayed in December 2023

I got lost to find my room because it’s like a maze. But it’s ok . The room was a bit small for 2 people but we were there only for sleeping so was ok . The toilet is renew it. The window was broken and I couldn’t open it . Anyway in the complex was a good stay

The Hotel is in a perfect central area located.

Stayed in November 2023

Nothing

The location was good for Hyde Park & central London.

Stayed in December 2023

Window did not work well. Noisy bed.

Location is great. The room is really warm in Winter. Staff was great.

Stayed in December 2023

Was fine

Location rooms were good new rooms

Stayed in December 2023

It was not clean. The bad had black stains and hair in it. There was an annoying peep sound in the bathroom when the light was on. It was not sound proof. Screaming people in the corridor.

The location was nice. Shower was nice and warm. Stuff was friendly

Stayed in December 2023

The rooms condition was fairly poor, all doors were broken in someway and walls were dirty looking. Couldn't tell if it was dirty or if the walls paint just needed to be recoated.

The hotel location was convenient to the location I was working. Breakfast was good and staff were mostly friendly and helpful. There a great pub around the corner which serves a great burger and Hyde park was lovely to walk around.

Stayed in November 2023

Bed had no headboard so pillows kept falling down behind bed. There was also early construction works (~8am) within the hotel being complete which I wasn't made aware of.

Location excellent, nice street and great access to the park. Room was clean as well

Stayed in November 2023

The rooms and hallways had marks and scratches along the walls and some old carpet. It really didn’t bother me or my friends, however, if it something of concern to you then be advised. The rooms did not contain a fridge which again wasn’t a big concern for us, but may be if you don’t want to eat out for every meal. The rooms were on the smaller side but not minuscule like some people like to perpetuate.

The property is in an amazing location, close to two tube stations and a wide variety of shops, bakeries, cafes, and more located on the same street. The rooms were comfortable, cleaned daily, and contained most of what was needed. We didn’t have much contact with the staff, which I guess is good, however they were nice enough and directed us well.

Stayed in November 2023

Flooring needs to be renewed and curtains that fit properly in our room.. tv was up too high on the wall..

Breakfast was nice.. shame wasnt fried eggs too..

Stayed in October 2023

No parking near the hotel, very expensive to park. Room was dated and cold. Shower was tiny and the water was only a trickle.

Location was good, walking distance to Hyde park.

Stayed in November 2023

The beds were not comfortable

Didn't have any

Stayed in November 2023