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Reviews of Best Western Plus The Quays Hotel Sheffield 4 stars

2 Furnival Road, Sheffield, S4 7YA, United Kingdom

#23 of 32 hotels in Sheffield

Guests' Choice

Review score

Based on 3021 hotel reviews

7.5

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.9

  • Location

    8.3

  • Facilities

    7.9

  • Staff

    8.6

  • Value for money

    7.4

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 7 June 2024

    6.0
    Adequate
    • Business trip
    • Solo traveller
    • Double Room with View
    • Stayed 1 night
    • Submitted via mobile

    Over priced breakfast of poor quality (as regards the cooked food)

    Walking distance of station Quiet

    Stayed in June 2024

  • Reviewed: 7 June 2024

    8.0
    Lovely time
    • Leisure trip
    • Couple
    • Double Room with View
    • Stayed 1 night
    • Submitted via mobile

    Sauna out of service No kettle in room

    The Pool The size of the room The bar The tv

    Stayed in June 2024

  • Reviewed: 5 June 2024

    9.0
    Nice hotel.
    • Leisure trip
    • Couple
    • Double Room with View
    • Stayed 1 night
    • Submitted via mobile

    Was hard to find the hotel carpark. Nearly ended up in the one before. Luckily, someone gave us the code to get out.

    Comfy beds, has a lovely night's sleep. The bathroom was huge. Didn't notice the works going on upstairs. Would stay again.

    Stayed in June 2024

  • Reviewed: 5 June 2024

    7.0
    I was happy with our stay as it’s well run and has a tranquil feel.
    • Leisure trip
    • Couple
    • Twin Room with View
    • Stayed 2 nights
    • Submitted via mobile

    I was furious to find out after my booking was complete that there are ongoing building works and noise . To be fair the staff found us a quiet room away from this when I raised it. One of the twin beds was dreadful as the mattress was collapsed . The dinning room is a bit dull but the terrace nice. Breakfast food a bit cold . Warm plates might help .

    It’s in a nice spot by the canal which has a wine bar and coffee shop . Staff were very helpful and bright . Swimming pool was free and super .

    Stayed in June 2024

  • Reviewed: 5 June 2024

    7.0
    Convenient location and spacious room.
    • Leisure trip
    • Couple
    • Double Room with View
    • Stayed 7 nights
    • Submitted via mobile

    Front desk staff member complicated checkin and processed the damage deposit in error. She reversed it but because we were using a Canadian visa, the currency exchange and processing fee wasn’t equal. Renovations being carried out on the 5th floor.

    Location was good walking distance to city Center. Parking available $8/day Restaurant on site although breakfast $12.50 when booked night before. Liked that a safe was available in room. Nice view of canal. Pool with lane swimming. Easy access to M1 motorway when heading to London.

    Stayed in May 2024

  • Reviewed: 4 June 2024

    7.0
    Not great room overall.
    • Business trip
    • Solo traveller
    • Double Room with View
    • Stayed 1 night
    • Submitted via mobile

    No bath mat supplied. Getting out of the shower was difficult. No shower mat either. Bed was in a very strange position alongside a full length mirror. Very odd layout. Couldn’t watch TV as bed was at a side angle to it and got a stiff neck trying to watch it. Also the only power point for the kettle was right I front of the TV so even if I tried to watch the Telly it was blocked by the kettle. The curtains are NOT blackout curtains and they let a lot of light into the room in the morning which I found really annoying. Just the whole layout was wrong and very, very odd.

    Nice big room. Good tea and coffee selection. Good TV. Nice bathroom. Very clean.

    Stayed in June 2024

  • Reviewed: 4 June 2024

    8.0
    Lovely stay, great location
    • Leisure trip
    • Couple
    • Superior Double Room with Balcony and View
    • Stayed 1 night
    • Submitted via mobile

    The beds, mattress far too soft sunk in to it

    Location, good views

    Stayed in June 2024

  • Reviewed: 4 June 2024

    7.0
    We only stayed the one night, but we would stay at this hotel again if we were in the area.
    • Leisure trip
    • Group
    • Double Room with View
    • Stayed 1 night

    We had a lot of difficulty flushing the toilet. We were told it was because they were doing some construction in the hotel.

    We had a nice view of the water, large windows. The bed was comfortable and the shower was nice.

    Stayed in May 2024

  • Reviewed: 3 June 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Double Room with View
    • Stayed 1 night

    Hard bed, and bathroom shower wasn't very clean.

    Staff were lovely and very accommodating and size of room was really good. Great location as only a 15 minute walk to hotel from train station and 15 minutes into town.

    Stayed in June 2024

  • Reviewed: 2 June 2024

    7.0
    Fairly good value for money overall.
    • Leisure trip
    • Family with young children
    • Double Room with View
    • Stayed 1 night
    • Submitted via mobile

    Room was very hot, fan was broken but eventually replaced. No fridge in the room to store cold water/drink. No water left for guests.

    Excellent facilities, especially the leisure facilities

    Stayed in June 2024

  • Reviewed: 2 June 2024

    6.0
    Disappointing
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Parking extra Breakfast extra when the room rate was over £200 for 1 night shouldn't have to pay more Noise from other people No fridge Shower pressure wasn't good No room service after a certain time

    Big room

    Stayed in June 2024

  • Reviewed: 2 June 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with View
    • Stayed 1 night
    • Submitted via mobile

    Was quite loud with hearing people in the corridors and doors slamming throughout the night

    Lovely staff and location, super comfy beds and spacious clean rooms

    Stayed in June 2024

  • Reviewed: 2 June 2024

    9.0
    A nice hotel for a family stay.
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night

    Although the sauna was listed as available on booking.com, it was unfortunately under repair during my stay. I used the steam room instead but, regrettably, it resulted in a rash.

    We recently had the pleasure of staying at a charming hotel right in the heart of Sheffield. Our room was spacious and perfectly accommodated our family, providing comfort and convenience throughout our stay. The breakfast offered a delightful start to our day with a variety of tasty options. Additionally, the hotel's pool was a pleasant highlight—spacious and inviting.

    Stayed in May 2024

  • Reviewed: 2 June 2024

    6.0
    Pleasant
    • Leisure trip
    • People with friends
    • Twin Room with View
    • Stayed 1 night
    • Submitted via mobile

    The renovation works meant the spa/pool area was a bit limited and there was a lot of construction noise during the day which ruled out a nap after travelling to the hotel and checking in. Also, the dripping tap in our bathroom was a bit annoying.

    The bed was comfortable. The staff were friendly and helpful. It was nice to swim in the pool.

    Stayed in June 2024

  • Reviewed: 1 June 2024

    8.0
    Very nice
    • Business trip
    • Couple
    • Double Room with View
    • Stayed 1 night
    • Submitted via mobile

    not a small refrigerator or mini bar in the room

    Clean and rooms very nice,

    Stayed in June 2024

  • Reviewed: 1 June 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Double Room with Balcony and View
    • Stayed 1 night
    • Submitted via mobile

    Great location, big room and sun terrace

    Stayed in May 2024

  • Reviewed: 1 June 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with View
    • Stayed 1 night
    • Submitted via mobile

    The location

    Stayed in May 2024

  • Reviewed: 31 May 2024

    9.0
    Good value for money and lovely staff
    • Business trip
    • Solo traveller
    • Double Room with View
    • Stayed 1 night
    • Submitted via mobile

    Leisure facilities are sadly a bit tired but they have everything!!

    Has everything you could need , accepts dogs!! And wonderfully friendly staff. Breakfast superb.

    Stayed in May 2024

  • Reviewed: 31 May 2024

    8.0
    Great central hotel
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    The bed was moving on arrival but housekeeping was able to sort it out

    Customer service was great, the room was clean and spacious. There was a great breakfast lay out with vegetarian option available to order on request.

    Stayed in May 2024

  • Reviewed: 30 May 2024

    9.0
    Superb
    • Couple
    • Double Room with View
    • Stayed 1 night
    • Submitted via mobile

    Good location, great food and friendly staff

    Stayed in May 2024

  • Reviewed: 30 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room with View
    • Stayed 1 night
    • Submitted via mobile

    Spa facilities clearly need a refurbishment

    Clean room, comfortable, good location (quiet), friendly staff. Breakfast very acceptable

    Stayed in May 2024

  • Reviewed: 29 May 2024

    8.0
    Satisfactory subject to a poor wi fi connection in our room
    • Leisure trip
    • Couple
    • Double Room with View
    • Stayed 1 night
    • Submitted via mobile

    Poor wi fi connection in room 301 - at the end of the corridor and not allowing download of a newspaper on line. Not good enough. In need of a little upgrade to bathroom and decorations in room.

    Very quiet considering it was just off the main ring road. Good breakfast and freshly cooked fried eggs provided by request thank you

    Stayed in May 2024

  • Reviewed: 28 May 2024

    7.0
    Perfect location if you want to visit Sheffield town centre
    • Leisure trip
    • Couple
    • Superior Double Room with Balcony and View
    • Stayed 1 night

    Perfect location if you want to visit Sheffield town centre. The pool could have been better maintained, but the dining experience was nice. The breakfast range needs a little more attention.

    Stayed in May 2024

  • Reviewed: 28 May 2024

    8.0
    Really good stay
    • Business trip
    • Solo traveller
    • Double Room with View
    • Stayed 1 night

    Great location, easy to walk into the centre of Sheffield. Really good breakfast and was also able to use the gym which was nice. Room nice and clean. Overall really good value for money

    Stayed in May 2024

Showing 1 – 25

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