Advert said there was a restaurant but didn't make clear only breakfast is served there

Great location

Stayed in May 2024

Room very dark (no window), lots of noise from the railway, staff were helpful but didn’t talk to each other.

Convenient for the station

Stayed in May 2024

The tv was basic it said it was a smart tv no Netflix. The room was ridiculous cold .. no heating! Only two teas given .. there was a dirty towel on the balcony. The sensor light was a joke there’s no need for one .

The bed was amazing so comfortable, shower was great huge bathroom and space all round .. the balcony was a good choice. We would definitely stay again

Stayed in May 2024

Behind curtains and around furniture not cleaned.

Good location.

Stayed in April 2024

For me the bed was a bit hard

Breakfast was fine, but had to ask for cups for the coffee and more bread for toasting. No one seemed to be checking up in what was running low

Stayed in May 2024

Satisfactory⁸no

Stayed in May 2024

Nothing really. Good value for money

Very nice room, balcony didn't open but was refunded for that and I'm sure will be fixed

Stayed in May 2024

The breakfast was not good at all. The bread for the toast was hard as if left out a long time. The fruit juice was very strange and the muffins and pastries were also dry. There was also only 1 towel in the bathroom. A bath towel, no hand or face towels. And no cups in the bathroom although the holders were there.

Location near the station although the trains were loud until around midnight. The room was big with good sized bed.

Stayed in May 2024

Had to request extra pillows. Faint smell of cigarette smoke in the room - I assume from nearby rooms having balconies.

Staff were really friendly and helpful.

Stayed in May 2024

First room they gave me hadn’t been cleaned, bed linen hadn’t been changed, towels were still wet from previous occupant and bin was overflowing. Staff were helpful and I was given another room.

Very well located for my stay, easy into central London so a good choice for price if visiting as a tourist.

Stayed in May 2024

the room service only emptied the trash and tidied up a little bit but didn't make the bed. I'm used that the bed is made by room service staff in other hotels that I visited. And one thing that could be a problem to someone is that the toilet wasn't flushed when we got our room so there was urine visible, everything else was tidied and cleaned so I didn't request a new room but just to point it out.

The room was nice and comfy. It was clean but it could be cleaner, I'm personaly satisfied with overall experience. The staff was really kind and ready to help. The underground train stations are near so a great location, you can be in central london in like 20mins.

Stayed in May 2024

Small pillows, no soap or shower gel on the bathroom, I requested one to be delivered, they brought me shampoo only, no hairdresser on the bathroom .

Good price, boutique hotel, staff is great, decent size room, location is prime close to the train station 20 min away from waterloo, clean room, aircon, iron, tv (just sat channels), didnt try nor see any food or coffee, overall price for accommodation you get more than what you pay, specially in London

Stayed in April 2024

No breakfast included for the price I paid for one night, the bathroom flooded when having a shower the floor was then slippery and dangerous to walk on

Easy to find and get too, central for our needs for the weekend.

Stayed in April 2024

There was a little confusion over the rooms booked, but this was quickly resolved by the staff. They wer e very good and everything got sorted.

The room was large and adequate. The bed was also a large double and comfortable.

Stayed in March 2024

The window wouldn’t stay open (room 208)

Staff friendly. Good valid

Stayed in March 2024

The hotel needs to turn down the thermostat on the hot water - very hot and could lead to an accident. Easy to do, plus saves money

We needed a hotel near to a party so this was perfect, easy to get to from the train and easy to walk to the party. Very nice receptionist, comfortable room, basic but good.

Stayed in March 2024

Couldn't access balcony issue with door locking properly

Central location everything on the doorstep

Stayed in March 2024

traffic noise

Stayed in February 2023

The night staff were unavailable on entering the building. Had to wait outside for a little while. Then explained to the “concierge” I was going to order some food so would he be able to keep an eye out on when I come back down. I had to wait 40 minutes in reception with my food outside in the cold. I rang reception while sitting by the desk 12 times. Overall I wasn’t very happy. Money wasted on late night food when I hadn’t eaten all day. If you’re happy to wait outside for someone to eventually open the door for you, then book ahead.

Stayed in February 2023

we didn’t have any towels in our room

having a balcony and the bed size was nice

Stayed in February 2023

No sitting room and breakfast very limited and with need to ask always for shortage of goods, adequated cups and even a fork never suplied

Poor, location good

Stayed in May 2024

The room cleanliness was poor, there was hair in the bed and my pillow (only 1 pillow) was missing a pillowcase so I had to sleep on the towel

Location was ultra convenient for getting to work

Stayed in May 2024

Awful cleanliness

Location

Stayed in May 2024

The general standard was poor, until I complained to the manager

Stayed in May 2024