Key collection in a different location the property. £150 to pay incase you trash the flat. lots of stairs, no lift. endless emails telling us we had to leave by 10am, we only stayed one night. very difficult to find the flat, no numbers on any of the outside doors. not toddler friendly, again more stairs in the flat, and because its residential as well as holiday lets, the locals don't like crying toddlers, grandson cried for 10 mins before going to bed, and they were banging on the walls, which wasn't very helpful.

Fantastic flat, great bed rooms,2 good sized doubles and two toilets and a main bathroom, so great for me, daughter, son in law and 2 year old grandson. Lovely views over the water, parking and lots of coffee shops and places to eat .

Stayed in April 2024

Applied for early checkin & late checkout. Only got call for early checkin at 11am on the day. Was told I would get a call regards late checkout that day did not recieve call got message the next morning around 9am after we had already packed & left the apartment. Alos meant they had to refund payment.

Location is great apartment lovely though could do with blackout blinds very bright early in morning. Blinds in downstair bedroom needs repairing.

Stayed in June 2024

Blind didn’t woke so bright sunlight in bedroom At 5am. Lamp didn’t work in second bedroom.

Lovely accommodation and location.

Stayed in June 2024

Since my last visit. The blinds have been broken. This apartment has large windows. Which face the sunrise from both bedrooms. So its not possible to sleep with bare windows and on what was a lovely sunny day in Plymouth. The place is bright from 5 am! Downstairs bedroom door ! Dont close from the inside all the way if you want to get out again, listed building huge doors must be logistical nightmare but this is a design flaw !

Stayed twice before, great location. Amazing apartment , has all you need for a self catering break

Stayed in May 2024

Hot… bedroom airless

History of the property but with a modern twist

Stayed in May 2024

Parking charge £12.50 per day. Bed linen/duvet/pillows etc. getting old, need renewing. Toilet brush in downstairs toilet dirty.

Great location, beautiful views. Comfortable apartment.

Stayed in March 2024

Having to return the keys to an office 2.5km away! Perhaps not a problem if driving, but ...

Everything is top-notch and, of course, the view is stunning!! Honestly felt SO relaxing my blood pressure must have dropped 20 points!

Stayed in March 2024

Not suitable for elderly - no lifts in Clarence, and then there are stairs in the apartment. Otherwise, great place, etc.

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Stayed in March 2024

Was just a little bit of hassle to drive a few minutes from the property to collect the keys and then to drop the keys back off again afterwards but not unacceptable.

Lovely friendly staff.

Stayed in February 2024

There was one serious safety issue two and other issues regarding this accommodation; The bi-fold door for the lower bedroom is a serious safety hazard should swift exit from the room be required during an emergency. The door closes in on itself when pushed shut and cannot be opened (no handle on the inside) without having to get onto the floor and prise it open with your fingers - however, once you manage to get the door to open slightly, the top of it catches on a steel pillar outside the room preventing it opening fully without having to work it back and forth! If there were a fire and the occupant of the room was not aware of the malfunctioning door, the result could be quite disastrous. A second hazard was that there was no anti-slip mat provided for the over bath shower and the bath surface is not non-slip. I am an able bodied middle aged person and found it quite dicey, it's a simple fix that could prevent a possible accident. We arrived for our first night in the dark and when I tried to lower the venetian blind in the lower bedroom, it came away from the ceiling fixing, jammed and could not be lowered or closed. I reported it immediately as it was still during business hours. The following day nothing was done to rectify the blind. I called the managing agent again who said it had been referred and will refer it again. The follow day I called the managing agent only to told that the owner would not be replacing/fixing the blind during our stay as it has happened a few times before and are expensive to replace! I spent the entire duration of our stay (4 nights) in a bedroom with a very large window (approx 7 ft high) with absolutely zero privacy (there were builders across the road on scaffolding early each morning) and zero blackout for sleeping - I found it quite appalling that not even a temporary measure was attempted in order to provide comfort for a paying guest. I hope the owner has a similar experience in holiday accommodation...

Collecting the keys was not straight forward - requiring a visit to another property away from the accommodation. Not very well explained as to where the accommodation is, particularly in the dark.

Stayed in January 2024

Shower was warm and poor flow rate, taps all worked well with hot water

N/A

Stayed in January 2024

We booked through Booking.com but we’re told by another company that we had booked through them, Pure Services where we had to collect the key from which was very inconvenient.

Fantastic location. Amazing view.

Stayed in October 2023

Would have rated higher if it wasn’t for the fact that the keys had to be collected and then returned to a completely different location. Also I think charging £12 per day for parking when they have a designated parking space is not good. In my opinion it should be included and would be an extra selling point. Lovely accommodation but I wouldn’t stay here again for those reasons.

The location was lovely and the sea view was really nice.

Stayed in September 2023

Picking up keys from a different location was a complete nightmare and would put us off staying again. I'm sure we won't be the only ones to find this a problem.

Absolutely amazing location and fantastic views from the apartment. Apartment has everything we could possibly want. Staff are friendly and helpful.

Stayed in September 2023

Some of the appliances were tired fridge, freezer. It was a boiling hot day and the freezer was off and there was no ice for drinks. The addition of some small tables in the front room would have helped wiv drinks.

Location, space and views

Stayed in September 2023

Collecting the keys, i hadn't realised at booking that we would need to go somewhere else to collect them. We then found the key office and there was a note on the door telling us it was closed and we needed to go somewhere else. The downstairs bedroom and lounge blinds couldn't be pulled down, it was difficult to sleep because of this. I did mention this when I dropped the keys back to the office. The stairs to access the apartment in the building, there was no lift and the treads were short. This was hard with a baby and child and all the kit that was needed, up and down the stairs.

Very spacious and clean. Netflix for the children. The location.

Stayed in August 2023

Poor instructions for shower. No dishwasher. Biggest gripe was having to pick up and drop of keys into city centre. We would not have booked if we knew this at time of booking. Additional cost for parking

The apartment was lovely. Clean, comfortable, great view? Ideal for viewing fireworks.

Stayed in August 2023

…

From the moment we picked up our key to the moment we left , everything was perfect. Lovely location very clean and welcoming

Stayed in July 2023

bathroom needs refurb.Shower head had sections missing and there were tiles missing too

Great view.Great sitting room.Comfortable bedroom

Stayed in July 2023

Check in was inconvenient. Too far away, too complicated and much harder than it should be for such an amazing property.

Everything. Amazing building, amazing apartment, amazing view.

Stayed in July 2023

Had to go into town, a distance away from the unit, to pick up and return keys 

The location and space.

Stayed in July 2023

We couldn't open the downstairs bedroom window or blind. No tables to put drinks on, if sitting in the lounge which seems shortsighted. Art work!! The stupidity of the key collection and the unexpected parking charges

Sea view from the first floor window and the comfortable beds. Good choice of restaurants in the complex.

Stayed in July 2023

No lift or dishwasher, not quite enough plates or cutlery. Really really loud seagulls!

Great location, good development with nice restaurants and bars. Well positioned for boat trips, museum and the hoe.

Stayed in July 2023

Key collection and return a complete faff. It's at a completely different site. They take £100 damage deposit on collection of keys, but you don't know this until AFTER you book the accom with email stating an admin fee deduction when return your deposit up to 7 days later. Not 'disability' or baby/pram friendly. Parking fee £12.50 but can't get key to accom and park there until after 1600 and have to leave at 1030. Don't pay them for parking, you get better deal by parking in the main car park for £15 for 24hrs.

Location. View

Stayed in June 2023