13 Renshaw Street, Liverpool, L1 2SA, United Kingdom
#79 of 105 hotels in Liverpool
Guests' ChoiceBased on 3747 hotel reviews
7.4Cleanliness
7.7
Comfort
7.8
Location
9.2
Facilities
7.5
Staff
8.7
Value for money
8.0
Free Wifi
7.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 4, 2024
Luke
United KingdomOnly thing I’d say is a few cosmetic things could do with an update mainly switches and plug sockets all scratched and tatty looking and the sealant in the bathroom etc could do with a spruce up but it was minor so not an issue.
Location for the theatre was perfect it’s on the same road there is also an Indian restaurant we went to on the same road (UNL) that was also exceptional, the staff were amazing really friendly typical scouser personality bubbly and welcoming would happily book again.
Stayed in May 2024
Reviewed: June 3, 2024
Lauren
United KingdomIt didn’t have a lift
The room was very nice
Stayed in May 2024
Reviewed: June 2, 2024
Jack
United KingdomThe few issues I had were - the shower was slightly awful. By which I mean, the flow was weak, the temp was off, such a shame - showers are normally one of the best things about going away. This impacted most of my mornings, which were a bit early and tricky, so this would really have made things better. Hope you can improve this ? Also, the bed - this was alright, but my sheets needed changing, it wasn’t ‘that’ comfortable - again, even at Travelodge, one of the best things I normally enjoy about going away is a nice bed ! - and I felt this could have been better. I also would have ideally liked a fridge to store some drinks - this Isn’t so bad tho.
Thanks for having me recently during my brief stay in Liverpool! The location was ace ! Short walk to anywhere. The room was lovely, cavernous , stylish, awesome red pillow
Stayed in June 2024
Reviewed: May 31, 2024
Jo
United KingdomNothing - room was compact but expected to be.
The double bed had a headboard that went round three sides and was extremely comfortable. I was delighted to be able to access IPlayer through the room TV. Room also had a kettle and a hair dryer Good shower and long bathroom
Stayed in May 2024
Reviewed: May 30, 2024
Joanne
United KingdomSink did not drain
Friendly staff, great location
Stayed in March 2024
Reviewed: May 29, 2024
Bill
IrelandBed was terrible
Location
Stayed in May 2024
Reviewed: May 26, 2024
Charlotte
United KingdomMattress for one of the beds was completely collapsed in middle. Made for an extremely uncomfortable sleep - if that’s what you can call it. Mattresses were also on top of wooden boards. Rather than slats.
Ease of location and a 24hour car park just one street away was so handy. Easy to find hotel. Friendly staff. Nice sized bathroom and room. With plenty of space to put away bags.
Stayed in May 2024
Reviewed: May 23, 2024
Aaron
United KingdomWiFi was quite slow but worked.
Room and location were very good.
Stayed in May 2024
Reviewed: May 23, 2024
Deborah
United KingdomThe shower was just a dribble and there was a mucky cup with tea left in the bottom and a pill in the room that had supposedly been cleaned
The bed was comfy breakfast was good
Stayed in May 2024
Reviewed: May 18, 2024
Dunne
Isle of ManNot their fault but the air conditioning unit outside the window was pretty loud all night! Luckily I slept like a log and had a great sleep but my husband…
Stayed here before - the staff are absolutely lovely - great customer service.
Stayed in May 2024
Reviewed: May 17, 2024
Mayu
JapanToo expensive! Because of football mach?? It was not my perpose. But unbelievably expensive.. Though there is the public bus stop in front of hotel, public bus didint come. Then we asked taxi...It cost us more expensive than expected. Do not trust English bus system.
Close from station even carrying heavy luggage. Large room.
Stayed in May 2024
Reviewed: May 17, 2024
Frame
United KingdomCould hear someone’s alarm in different room
Easy service comfortable and cheap.
Stayed in May 2024
Reviewed: May 16, 2024
Teresa
United KingdomNothing we always like this hotel
Warm and friendly
Stayed in April 2024
Reviewed: May 16, 2024
Joshua
United Kingdom-small rooms -showers not hot enough -no windows
Thought it was ideal booked last minute while out in Liverpool city centre. -Close to train station -beds are comfy -staff were very welcoming
Stayed in May 2024
Reviewed: May 13, 2024
Rosie
United KingdomThe card to get into the room kept logging us out so we had to take a number of stairs each night to tell the staff who then sorted it out but it happened everynight. Our beds didn’t get changed or made once. We didn’t have no fresh towels at all
The beds was really comfy The location was in the middle of everywhere Staff was very welcoming
Stayed in May 2024
Reviewed: May 11, 2024
Mills
United KingdomThe water was always cold Dont like people asking for my bank details otherwise we cant come in
tv, Netflix
Stayed in May 2024
Reviewed: May 11, 2024
Angela
United KingdomView was just if the roof and a brick wall
Space in room
Stayed in April 2024
Reviewed: May 10, 2024
Merriman
BelgiumToilet was blocked and on leaving got told that it normally happens and the doors slam so loudly that you are woken by people leaving other rooms
Great location and works well for a night away
Stayed in April 2024
Reviewed: May 9, 2024
Mills
United KingdomThe water was always Cold
The Staff, the support
Stayed in May 2024
Reviewed: May 9, 2024
Young
United KingdomRooms were a little dated but only a trivial complaint. Great value for money
Great location and friendly staff. Really helpful team on reception .
Stayed in March 2024
Reviewed: May 8, 2024
Shane
IrelandResident bar closed early.
Friendly staff.
Stayed in March 2024
Reviewed: May 6, 2024
Kylie
United KingdomThere was quite a bit of noise from bars nearby which disturbed my sleep (I was there mid week)
Friendly staff, bed was comfortable, central location
Stayed in May 2024
Reviewed: May 5, 2024
Nejc
SloveniaThe room was cold the first day. The beds were sunken in. Some of the appliances did not work (thermostat, toilet door lock, the room key got reset)
We got the reservation the same night because our previous hotel reservation suddenly got cancelled. The location is fantastic and could not be better.
Stayed in May 2024
Reviewed: May 2, 2024
Dawn
United KingdomStep in room right after stepping through the door was hazardous. A biscuit with the tea making would be nice.
Excellent location close to amenities, ease of booking at the last minute. Friendly staff.
Stayed in May 2024
Saratov, Russia
Ripley, USA
Jaisalmer, India
Naples, Italy
Appiano sulla Strada del Vino, Italy
Pančevo, Serbia
Patong Beach, Thailand
Durazno, Uruguay
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content