Lord Street, Southport, PR8 1JS, United Kingdom
#14 of 18 hotels in Southport
Guests' ChoiceBased on 5621 hotel reviews
7.0Cleanliness
7.6
Comfort
7.5
Location
8.9
Facilities
7.2
Staff
8.2
Value for money
7.7
Free WiFi
5.9
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End of dialog contentReviewed: 8 June 2024
William
United KingdomNoise from other rooms
Price and location
Stayed in June 2024
Reviewed: 8 June 2024
Craig
United KingdomLack of parking because of the scaffolding but I believe it has now been taken down
location was good,right in the middle of the main town.Reasonable bar with reasonable prices.Did not use the restaurant as there are many places to eat nearby.
Stayed in May 2024
Reviewed: 8 June 2024
Susan
United KingdomThin walls could hear people in room next door, , pillows quite hard
Lovely and clean, great location
Stayed in June 2024
Reviewed: 8 June 2024
Julie
United KingdomBeautiful spacious building and lovely staff.
Stayed in June 2024
Reviewed: 6 June 2024
Delores
United KingdomI have mobility problems and struggled to climb into bath to use shower
Room was spacious
Stayed in June 2024
Reviewed: 6 June 2024
Christine
United KingdomThe food
Hotel beautiful. Staff great.
Stayed in June 2024
Reviewed: 5 June 2024
Joan
United KingdomNo Hot water for my shower. Badly cut flooring, which was a shame that somebody couldn’t do their job properly and it wasn’t rectified
I didn’t have breakfast. The location is in a prime location on lord street. It was a an improvement from when I took myparents many years ago. The hotel has been refurbished which was nice to see although the flooring in my bath room had been badly cut and fitted. I had to have a shower in cold water which wasn’t pleasant but was still impressed with the upgrade to the hotel and the price considering how close it was to all the amenities of Southport. I would stay again at that price.
Stayed in May 2024
Reviewed: 3 June 2024
Janet
United KingdomA bit dated but they are in the process of renovating
Good value for money
Stayed in June 2024
Reviewed: 3 June 2024
Kirsty
United KingdomCouldnt open window down t9 construction not hotels fault tho
Being so close to everything
Stayed in May 2024
Reviewed: 3 June 2024
Alan
United KingdomThere was a problem with the hot water (only the showers, the tap water was fine) but the staff did their best to help, and these things can happen, it didn't spoil our stay too much.
The location is excellent, right on Lord St. Staff were friendly and welcoming, and the room was very clean and comfortable. The hotel is being refurbished, as was evident from the brand new carpets in the corridors, we look forward to staying there again and seeing its new splendour!
Stayed in May 2024
Reviewed: 2 June 2024
Roy
United KingdomNothing all ok scaffolding still up but needs must that makes the car park smaller - not a massive problem though
Historically speaking it was the best grand old place
Stayed in June 2024
Reviewed: 2 June 2024
Catherine
United KingdomRooms were too hot needed window to open
Breakfast , staff , rooms
Stayed in June 2024
Reviewed: 2 June 2024
Chris
United KingdomNot enough condiments in the room. Bed wasn't comfortable, need more than 1 pillow each. Bedroom didn't match the modern bathroom style.Hidden WiFi charge or the parking charge. Details should be on the website.
The location and room price. Nice modern bathroom. large flat screen TV.
Stayed in May 2024
Reviewed: 2 June 2024
Craig
United KingdomStaff where not very pleasant We found a person's body hair on the toilet seat apon arrival. Some.of the bathroom tiles where damaged.
Reasonable price, lovely building
Stayed in June 2024
Reviewed: 2 June 2024
Nicki
United KingdomUnable to turn off heat in room Huge issue with door card Not told about building works
Perfect location
Stayed in May 2024
Reviewed: 1 June 2024
Ray
United KingdomChanged original room was not up to standard. Moved us to a lovely room no extra cost.
Stayed in May 2024
Reviewed: 31 May 2024
Carol
United KingdomThere was no phone and no information pack about Southport times of breakfast etc
The staff were lovely and the rooms were clean
Stayed in May 2024
Reviewed: 31 May 2024
Wilson
United KingdomRoom
Location and staff were brill
Stayed in May 2024
Reviewed: 31 May 2024
Julian
United KingdomLots of the floorboards creaked as you walked across the room. They really need to be screwed back down again.
Location and cost. Room was a good size
Stayed in May 2024
Reviewed: 31 May 2024
Dave
United KingdomShould have been informed that there were 2 conventions on which meant the car was blocked in for over 40 hours... as a disabled person I was hoping to get out in the car to go sightseeing, but was unable to do so. Plus I paid extra for use of the Internet, was told by the first receptionist that I had to pay upon arrival... so I've paid extra for nothing?
Most Staff very helpful, one receptionist didn't help us at all when it came down to my car being blocked in, said there was nothing she could do... yet the second receptionist couldn't do anymore to help...
Stayed in May 2024
Reviewed: 31 May 2024
David
United KingdomScaffolding
Location
Stayed in May 2024
Reviewed: 30 May 2024
Carol
United KingdomNoisy people in room near by, woke me up early hours
Location
Stayed in May 2024
Reviewed: 29 May 2024
Karen
United KingdomNot being able to open bedroom window.
Good location, nice bedding . Excellent customer service
Stayed in May 2024
Reviewed: 29 May 2024
Susan
United KingdomRoom was very small and basic Window pane was badly cracked, presumably due to the extensive exterior work that is going on Very uneven floorboards around the dressing table area that creaked badly
Room was quiet Impressive entrance area Great position for exploring Southport
Stayed in May 2024
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