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Reviews of The Pilgrim Inn 3 stars

Hythe Road, Southampton, SO40 4WU, United Kingdom

#8 of 33 hotels in Southampton

Guests' Choice

Review score

Based on 1322 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    8.9

  • Location

    8.8

  • Facilities

    8.8

  • Staff

    9.1

  • Value for money

    8.3

  • Free WiFi

    7.9

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Showing 1 – 25

  • Reviewed: 2 June 2024

    9.0
    Lovely stay in New Forest with our Dog
    • With a pet
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    The room size was quite big and the bed was comfortable, we booked a pet-friendly room and had a large breed dog but it still perfectly fit! The staff was friendly and waited for us to check in late around 10 pm. Breakfast was nice too! The room was cosy and tidy and the location is 25 mins driving to Southampton and other towns.

    Stayed in June 2024

  • Reviewed: 31 May 2024

    9.0
    Enjoyable overall
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Flush on toilet was slow Stairs a few were very high as I have a knee problem, I would usually request a ground floor room

    The room was clean bed comfortable and quality furniture.

    Stayed in May 2024

  • Reviewed: 28 May 2024

    8.0
    It was slightly disappointing but rooms were clean and staff friendly.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The hallways and stairs looked drab and worn - around the windows etc were quite dirty too. I was a little disappointed but the room was nice. The stairs and hallways need a good overhaul. Needs some TLC in main areas.

    I loved the thatched roof and quaint look of both the pub and the hotel. The room itself was nice and the staff were very friendly too.

    Stayed in May 2024

  • Reviewed: 28 May 2024

    8.0
    Would particularly recommend for an overnight stay and be happy to give the kitchen another chance.
    • Business trip
    • Couple
    • Double Room
    • Stayed 1 night

    Might have been an off day for the kitchen.

    The room was superb, spacious, extremely comfortable.

    Stayed in May 2024

  • Reviewed: 27 May 2024

    10
    Amazing
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Great location, great staff. The room exceeded our expectations, so comfortable and so many little extras, it just made our stay. The dog bowl and treats was a great touch. The food was absolutely amazing, the breakfast was to die for and best of all the staff are all so wonderful. We will definitely be going back if we get the opportunity. Thank you

    Stayed in May 2024

  • Reviewed: 26 May 2024

    8.0
    Really enjoyed our stay.
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The property was lovely. However, it is in in between two busy roads.

    Lovely country, boutique establishment. The room was comfortable and spacious. Breakfast menu and service great. Lots of grassy area for the dog, plus sausage for her at breakfast 👍 Also there was a female chef who was very personable who took time to chat to us and pamper our dog.❤️

    Stayed in May 2024

  • Reviewed: 22 May 2024

    9.0
    Despite the above problems our experience was very positive and we'd strongly consider booking again
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 7 nights

    Our toilet cistern broke down twice. The basin was blocked and cleared very slowly. The manager thought it had been cleared (presumably let down by his maintenance man) and when I reported it again he dealt with it himself.

    The staff were excellent in being professional, friendly and helpful. We had one outstanding problem which the manager, Pedro, sorted out himself. The staff went out of their way to accommodate my wife, who had been injured. Emily was especially helpful. The food was very good.

    Stayed in May 2024

  • Reviewed: 22 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    How clean it was

    Stayed in May 2024

  • Reviewed: 21 May 2024

    10
    Lovely stay in the New Forest
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Location, lovely room, excellent breakfast

    Stayed in April 2024

  • Reviewed: 14 May 2024

    10
    Exceptional
    • Couple
    • Double Room
    • Stayed 10 nights
    • Submitted via mobile

    Having to leave

    The warm welcome, the management and staff couldn't do enough for us, and the breakfast service was great. The manager and his wife are a very nice couple

    Stayed in May 2024

  • Reviewed: 14 May 2024

    9.0
    Absolutely superb value !
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Excellent venue ! Ideal for overnight stay for Cunard cruises! Will use again!

    Stayed in May 2024

  • Reviewed: 29 April 2024

    8.0
    comfortable and business like
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    since management has changed breakfast options have been reduced. you used to offer salmon and scrambled eggs which was a favourite and the management are not as customer friendly as Matt who always made a point of chatting to customers.

    always comfortable as we have stayed many times but management has changed

    Stayed in April 2024

  • Reviewed: 21 April 2024

    9.0
    We thoroughly enjoyed our stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Seating arrangements at dinner

    Full english

    Stayed in April 2024

  • Reviewed: 20 April 2024

    10
    Pleasantly surprised
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Location was great for where we wanted to visit in the New Forest, accommodation lovely, really enjoyed the little extras in our room & appreciated the bottles of water, full english breakfast was perfect & staff welcoming & very accommodating :)

    Stayed in April 2024

  • Reviewed: 14 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Dirty sugar bowl and tray full dust curtins were not fitted with hooks, so light was still coming through the window.so didn't get full night sleep .toilet seat lid had chip. Breakfast poor quality ingredients.for £150.00 pound night. I expect the room to be high standard.and better Breakfast.didnt expect member staff entering room as my husband was walking out shower not even sorry

    The room was lovely and big shower was lovely

    Stayed in April 2024

  • Reviewed: 11 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast choice and quality, a comfortable bed, big room.

    Stayed in April 2024

  • Reviewed: 5 April 2024

    10
    Little gem
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Very relaxing, comfortable, attractive inn, good breakfast

    Stayed in April 2024

  • Reviewed: 31 March 2024

    9.0
    excellent, would highly recommend
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights

    nothing, though beer a bit pricey haha

    Everything was lovely, I have nothing negative to say.

    Stayed in March 2024

  • Reviewed: 30 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    It was very nice - we had to move rooms initially because the first room wasn’t clean, but this was quickly rectified. Otherwise, all good.

    Stayed in March 2024

  • Reviewed: 21 March 2024

    10
    Excellent choice especially for an overnight before sailing.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The property was clean, the parking was easy and safe. The bedroom was a very good size, clean and provided all the usual tax tea/coffee making facilities.

    Stayed in March 2024

  • Reviewed: 19 March 2024

    8.0
    Comfortable over night stay for visiting friends
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Flooring in room was cold and blinds didn’t pull up. We were in ground floor room due to dog.

    Friendly staff, comfy bed and nice coffee / tea setup. We had a nice dinner & breakfast in pub.

    Stayed in March 2024

  • Reviewed: 10 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The bathroom needs more shelves to put one’s toiletries on.

    Brilliant breakfast. All well presented and delicious.

    Stayed in March 2024

  • Reviewed: 8 March 2024

    9.0
    Great value in the new forest
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    No bubble bath! Only comment

    Stylish rooms, great breakfast and very affordable

    Stayed in March 2024

  • Reviewed: 7 March 2024

    10
    Very comfortable and great staff
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The very high standards

    Clean and luxurious staff very good

    Stayed in March 2024

Showing 1 – 25

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