Craigend Road, Troon, KA10 6HD, United Kingdom
#5 of 33 hotels in Troon
Guests' ChoiceBased on 874 hotel reviews
8.9Cleanliness
9.3
Comfort
9.3
Location
9.4
Facilities
8.9
Staff
9.3
Value for money
8.5
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 September 2024
John
United KingdomIn the scale of things a minor disappointment, the coffee at breakfast was not very good. But curiously the coffee at the end of the evening meal was of a much higher standard.
The hotel building itself was lovely. Full of interest and charm. A historic building of character and clearly well conserved. The staff were very friendly and welcoming and were quick to respond to our request for storage space for our two bicycles which required an electricity supply to charge their motors.
Stayed in September 2024
Reviewed: 19 September 2024
Wilson
United KingdomCouldn’t find disabled toilet inside hotel
Spacious and friendly
Stayed in September 2024
Reviewed: 16 September 2024
Sarah
FranceNothing at all
We loved everything. It’s everything a hotel should be.
Stayed in September 2024
Reviewed: 14 September 2024
Paul
United StatesVery comfortable sitting areas and common spaces. Excellent restaurant. Very good breakfast
Stayed in September 2024
Reviewed: 3 September 2024
Robert
United KingdomNothing
Piersland House is a beautiful house formerly owned by the Johnny Walker whisky family and it has a lovely garden. Breakfast and dinner were excellent. We stayed in a mews cottage which was extremely comfortable with a lounge, bedroom and ensuite. It is located opposite Troon golf course and about 10 minutes walk to the centre.
Stayed in September 2024
Reviewed: 2 September 2024
Robin
United KingdomN/A
Great mix of traditional and modern, and the lodge we stayed in was fantastic. Overall, loved the ‘vibe’ in the bar, restaurant and garden.
Stayed in September 2024
Reviewed: 25 August 2024
Pamela
United KingdomNothing
Breakfast was excellent and staff all friendly and professional.
Stayed in August 2024
Reviewed: 21 August 2024
Robert
United KingdomRoom three was quite noisy
Wry clean and comfortable great staff - but best of all was the food on the restaurant
Stayed in August 2024
Reviewed: 20 August 2024
Jackie
United KingdomNothing to not like.
Great location.Lovely room. Excellent breakfast.Food in the restaurant was great value,good selection and staff were really friendly and ready to answer any questions about food on the menu.
Stayed in August 2024
Reviewed: 17 August 2024
Michael
United KingdomWalk in shower would have been better. We are slightly infirm and climbing into a bath to have a shower was difficult particularly as there was no handrail.
Breakfast and all the other food we had was excellent.
Stayed in August 2024
Reviewed: 12 August 2024
Craig
United KingdomThe room was a good size, had everything we needed, and was very clean. The staff were nice and friendly.
Stayed in August 2024
Reviewed: 10 August 2024
Michael
United KingdomThe fire alarms going off at 1sm
The appearance. The links to the Johnny Walker whisky family. It’s closeness to Royal Troon Golf Course.
Stayed in July 2024
Reviewed: 8 August 2024
David
United KingdomShower curtain is rather annoying. A screen would be much better.
Spacious
Stayed in August 2024
Reviewed: 3 August 2024
David
United KingdomNothing
Really impressive hotel - fabulous breakfast and a lovely mews room with great facilities
Stayed in June 2024
Reviewed: 2 August 2024
David
United KingdomN/A
Breakfasts were excellent and were served by a very hard working waitress. We were well looked after in the Dining Room and in particular Jan was very friendly and helpful. Reception staff were welcoming and informative.
Stayed in August 2024
Reviewed: 30 July 2024
Neil
United KingdomPotato scone at breakfast was hard, greasy and tasteless. What a difference a fresh home-made scone would have made.
Lovely grounds , relaxed atmosphere.
Stayed in July 2024
Reviewed: 29 July 2024
Margaret
United KingdomLovely hotel in ideal location. Very pleasant staff.. Excellent breakfast and evening meal.
Stayed in July 2024
Reviewed: 28 July 2024
Maureen
United KingdomBar excellent, location perfect
Lodge room, very clean, perfect. Although heating on the toilet was on, room too hot
Stayed in July 2024
Reviewed: 28 July 2024
Cheryl
United KingdomThe hotel and grounds are beautiful. The staff welcoming and helpful. We arrived late in the evening and were in a rush to go to an event close by so staff kindly offered to keep our overnight bag and room key at reception until we returned much later.
Stayed in July 2024
Reviewed: 27 July 2024
Fiona
United KingdomComfortable
Stayed in May 2024
Reviewed: 25 July 2024
Laura
United KingdomLovely hotel and amazing room which was huge
Stayed in June 2024
Reviewed: 19 July 2024
Vivienne
United KingdomThe breakfast was very good and the location was great. We thoroughly enjoyed our stay
Stayed in July 2024
Reviewed: 13 July 2024
David
United Kingdombetter choice of rooms
friendly staff
Stayed in July 2024
Reviewed: 12 July 2024
Richard
United KingdomThe room was very clean and the bed was very comfortable, the breakfast was great too
Great breakfast, very clean and comfortable
Stayed in July 2024
Valença, Portugal
Calabardina, Spain
Trogir, Croatia
Praia do Rosa, Brazil
Roldán, Spain
Cogolin, France
Zaton, Croatia
Rembang, Indonesia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content