Issue with room service: no phone in the room to order room service, not clear how to proceed.

Stayed in June 2024

Pillows were not great, massive and clumpy so wasn’t great for the neck. Also for some reason a king room is just two single beds and two single duvets which is a bit strange.

Good aesthetic and comfy beds

Stayed in June 2024

Little bit noisy

Stayed in June 2024

Nothing

Stayed several times when in Reading, comfortable room, great centre location. Discounted car park. Works for me. Late check out is a bonus

Stayed in June 2024

As a solo traveller it was a little intimidating checking in at the bar area where other guests were congregating.

Clean rooms and bathrooms

Stayed in June 2024

Lack of parking.

Lovely hotel, great facilities. Nice to have a games area too, the reception is very inviting and nicely kitted out with quirky lighting and nice bar area.

Stayed in June 2024

Price of drinks in the bar but that's pretty much the same everywhere these days sadfully.

Room was large and bathroom well equipped.

Stayed in June 2024

Lack of power outlets - work desk had only one Poor lighting -/ no central light in room, spotlights beside bed which were difficult to direct and too weak for reading in bed. Dimly lit corridor. Poor atorage space - no drawers, no wardrobe, only a freestanding rail with three old coat hangers that were the worse for wear. The staff were pleasant and helpful but I don't like combined reception and bar areas which in my experience increase waiting times for service.

Location Spacious room Comfortable large bed Goood workspace (but too few power sockets) Calm Good stairfree access Generous ambitious breakfast

Stayed in June 2024

Breakfast was a bit poor. Slower service and slow replenishment.

All fine. Even the darts.

Stayed in June 2024

No parking at the hotel, so you have to walk about 5 minutes to get to multi-storey carpark. Not a big problem, except if you have large luggage.

Comfortable room. Friendly staff. Good location.

Stayed in May 2024

Drinks were pricey

Facilities & location Breakfast was excellent.

Stayed in June 2024

Chromecast on tv didn't work. Traffic noise was very disruptive through the night.

Breakfast, games, decor, bar,

Stayed in May 2024

There is nothing that stands out in my mind that was bad about staying in the hotel.

I felt that the staff were helping. The room was tidy, clean, and it felt like new. There were no sign of staleness and it was as if the room had not been previously used. The bed was comfortable. I noticed that there were a lot of activities for people to do within the hotel i.e video games consoles etc. There is also a 24 hour gym available in the hotel, unfortunately I didn't pack my gym kit but it's good to know it's there for future reference. Also the lighting wasn't too much. I would like to stay in this hotel again when I visit Reading next.

Stayed in May 2024

The drainage system in the shower area was bad . It was flooding while showering . That’s was so bad for hygiene purposes it’s a no no

Good location located in the city center

Stayed in May 2024

Was exactly as described so n/a

Room was spotless. Staff were excellent, special mention to Adam at check-in… I had to take his name as he was particularly good. Wide selection of pub/arcade games in the bar (which is 24/7)

Stayed in June 2024

No phone in the rooms

Local to town centre

Stayed in June 2024

Comfy room lovely breakfast with vast choice

Stayed in May 2024

The hotel was very noisy, with doors opening and closing until the early hours. It was not a relaxing nights sleep.

With the town centre which is ideal for shopping. As the hotel had its own very large bar it was nice to sit and have drink before going out fir an evening meal.

Stayed in May 2024

Going home!

The room was good

Stayed in May 2024

Lighting in corridor very dark

Great team members, top location and 24/7 bar

Stayed in May 2024

The staff were rather difficult not all staff majority of then were a great help. only a select few staff were extremely rude and snappy, it seems to be she has some kind of issue as other guests agreed with me as i ate my food

the classic bar games, spacious atmosphere

Stayed in May 2024

No WiFi code was given out at check in so because I didn't want to go back downstairs to ask, I had no WiFi. The shower gel on the wall in the shower was empty. I stayed two nights but I had no maid service between the nights, therefore the milk for the tea and coffee In the room was not replaced meaning no tea or coffee on the second morning, towels still damp etc. It wasn't ideal.

The bar is a nice space and tge bed was comfortable and large.

Stayed in May 2024

Nothing

Great location

Stayed in May 2024

Stayed for 3 nights, and the room wasn't cleaned , booked, and had the clean room sign on the door, but still had to go to reception for clean towels and toilet roll.

Perfect location with great facilities and quirky design

Stayed in May 2024