We returned after theatre at 10:50 wanting a nightcap, to find very noisy crowd in bar. Very loud and using consistently very foul language. Bar staff did not address and we felt really uncomfortable and didn’t feel able to say anything. Unsure if they were guests or locals using the bar. One barman was very curt with us. Shame as the rest of the stay was really good.

Very Friendly and helpful staff on reception and at dinner. Good size clean room with chair and desk and shelf space in bathroom to put your things on.

Stayed in September 2024

cashless bar., pool table needs refurbishing.look shabby , Pool cues need replacing. no phones in rooms.

staff Pleasant no visiting football team. restaurant open. better than 2023 stay.

Stayed in September 2024

The staff member on the staff desk/bar on the late shift (past midnight) was a little rude. He clearly saw me approaching but chose not to remove his earphones until after I was stood in front of him, explaining that my key wouldn't let me into my room. He reluctantly drew his attention away from his phone and asked me to repeat myself.

Clean, spacious room. Big, comfy bed. Good facilities too, I like this hotel and will stay again.

Stayed in September 2024

Parking

Staff, price, decor reception

Stayed in September 2024

Parking could have been included.

Good in all respects. Much quieter than previous stays when it was Penta Hotel. Easy to park this time.

Stayed in September 2024

Kettle didn’t work in the room. Staff were efficient but whilst not unfriendly weren’t exactly very welcoming. Sheets were clean but a bit thin. Parking costs were unwelcome and too expensive

Really great breakfast, room was good sized and facilities in room ok. Location was good and the decor decent.

Stayed in September 2024

The hotel is quite nice, particularly for the price. I think they are just finalising refurbishment after the name change, but rooms are already quite nice. Super breakfast and good position as well, very close to the station.

Stayed in August 2024

No concerns

Room was clean and near to train station and staff were friendly and would recommend staying there and large choice for breakfast

Stayed in September 2024

The Internet was very poor in the end I had to turn my WiFi off to be able to get onto the Internet or check my emails.

Very convenient for the station just a 5 min walk. Staff are very friendly and helpful. Breakfast was really nice with the cooked breakfast being cooked to order,which was nice. The town centre is about a 15 minute walk from the hotel.

Stayed in September 2024

I thought the £10 to park was expensive and should be waved if you stay in the hotel.

Great area to relax with nice chairs and a bar.

Stayed in September 2024

Helpful staff and a comnfortable room, within walking distance of the centre.

Stayed in September 2024

I really struggle with hot breakfast buffets at hotels. The eggs are always cold and hard, I think if you are paying £14 for breakfast you should really be getting a freshly cooked hot plate of food. That said there was a good range of items available for breakfast.

The Hotel was great value for money located close to Ipswich Station and Town Centre. The front of house team were friendly and helpful on arrival. The bar and restaurant area was spacious and gave the hotel a modern feel. My room was quiet and comfortable with good WiFi. The hotel was great for a short business stay and really well priced.

Stayed in September 2024

Location was good, down stairs was good. And it was very quiet.

Stayed in September 2024

It’s got what we needed but is basic and no frills. It is a bit expensive for what it is - we’ve recently stayed in exceptional places at the same price.

Staff were fabulous and the location was good for us. Bed was comfortable.

Stayed in September 2024

Breakfast quite pricey.

A boxy brick budget hotel building with a lot more internal personality than Premier/Travelodge etc. Foyer/bar/bedroom furnishings all very nice. Location is brilliant for the train station - 5 minute walk.

Stayed in September 2024

Having to pay £10 to park a motorbike.

Nice large room, with comfortable bed. Under cover parking for motorbike.

Stayed in September 2024

Breakfast was a bit expensive

Clean, welcoming, easy to find and park

Stayed in September 2024

Bit dark decor wise but each to their own

Easy check in , helpful staff. No issue checking in early and no charge. Spotlessly clean. Bed was really comfortable, and soft pillows.

Stayed in September 2024

Not enough hanging space / wardrobes

The staff were first class. Loved the bar facilities, games etcand the fact they were free

Stayed in September 2024

Small car park. The shower water floods the bathroom floor. Decor is dark. Shower sealant needs renewing. Wi-Fi is slow.

Close to Town centre value for money. Good breakfast. Helpful staff. Fresh bed linen.

Stayed in August 2024

Railway line close by ...very noisy a busy

Great sized rooms ,and everything you need even shower gel ,shampoo

Stayed in August 2024

We arrived and parked our car which we had to pay for, not an issue. The issue was that we went out for dinner and come back to no where to park and was expected to park off site somewhere and pay again! Once you’ve paid for a space it should be yours, this is the only thing that needs attention at the hotel as I know I wasn’t the only one this happened too!

The hotel is very quirky and has lovely decor! Great rooms great facilities

Stayed in August 2024

The room does not get cleaned during your stay. I would be good if housekeeping could give bathroom a clean every day and empty bins

The staff are very helpful and friendly

Stayed in August 2024

The fact that you have to pay £20 for parking for 2 days. The parking should be free for guests. Some other hotels it works out cheaper. Also the hot food should have been on a buffet so that you can go back if you want more food. Didnt like people having dogs in the restaurant especially when they were shaking themselves. To me its unhygienic around food.

The location was good. The room was big and the bed was very comfy with enough pillows.

Stayed in August 2024